Second Life: Its not always bright and shiny

Created by AJ Kelton (Montclair State University) on March 22, 2007

It would be disingenuous to present only the good things about Second Life. The lagging, inventory issues, downtime, etc... One thing I've heard from a few people is that getting a response to an email is a challenge. Now, however, I have some proof of that. The most recent entry (top one) is from a few minutes ago.

***** ***** *****

Ok - trying again.

You say to write to this email address, but it doesn't seem as if it is being monitored. And if it is, why have I not even gotten the decency of a response.

On 3/19/07 5:14 PM, "AJ Kelton" wrote:

> Hello again,

>
> I never received a response to my email and the problem continues. I was,
> just now, sitting next to the computer that has SL running and saw the pop up
> come up, I went to click on OK right away, but got the second "you are not
> logged off" message.

>
> Look forward to a response.

>
> aj

>
> On 3/14/07 11:44 AM, "AJ Kelton" wrote:

>
>> Hello,

>>
>> For the first few days, I'd get the blue "you will be..." pop up and then a
>> few minutes would go by before being kicked off. Lately, however, I've been
>> getting the "you will be..." at the same time as the "buh-bye!"

>>
>> It also seems fairly random. Sometime I'll get booted if there is no
>> activity
>> for 15-20 minutes, other times I can hang our for hours without getting
>> kicked
>> off.

>>
>> aj

>>
>> On 3/1/07 12:32 PM, "Sam Linden via RT" wrote:

>>
>>> Dear Second Life Resident,

>>>
>>> Thank you for your recent enquiry! Unfortunately, we've gotten a bit
>>> behind in responding to these in the last few days; so please reply to
>>> this e-mail (or call one of the numbers below) if your problem or
>>> request is still a concern.

>>>
>>> **HOWEVER**

>>>
>>> Below are some tips and commonly-requested answers that may help you
>>> resolve your issue. Please review them to see if your question can be
>>> answered here.

>>>
>>> Sorry for the delay in getting you a personal answer,

>>>
>>> Sincerely,

>>>
>>> The Second Life Customer Support Team

>>>

AJ's blog
Login or register to post comments
4769 reads

On 3/28 I got a response.

Submitted by AJ Kelton (Montclair State University) on March 29, 2007 - 8:00am.

On 3/28 I got a response. My issue is not resolved, but at least someone responded. Lets see how long it takes to get another response: :-)

		Second Life: Its not always bright and shiny Created by AJ Kelton (Montclair State University) on March 22, 2007 It would be disingenuous to present only the good things about Second Life. The lagging, inventory issues, downtime, etc... One thing I've heard from a few people is that getting a response to an email is a challenge. Now, however, I have some proof of that. The most recent entry (top one) is from a few minutes ago. *** * * Ok - trying again. You say to write to this email address, but it doesn't seem as if it is being monitored. And if it is, why have I not even gotten the decency of a response. On 3/19/07 5:14 PM, "AJ Kelton" wrote: > Hello again, > > I never received a response to my email and the problem continues. I was, > just now, sitting next to the computer that has SL running and saw the pop up > come up, I went to click on OK right away, but got the second "you are not > logged off" message. > > Look forward to a response. > > aj > > On 3/14/07 11:44 AM, "AJ Kelton" wrote: > >> Hello, >> >> For the first few days, I'd get the blue "you will be..." pop up and then a >> few minutes would go by before being kicked off. Lately, however, I've been >> getting the "you will be..." at the same time as the "buh-bye!" >> >> It also seems fairly random. Sometime I'll get booted if there is no >> activity >> for 15-20 minutes, other times I can hang our for hours without getting >> kicked >> off. >> >> aj >> >> On 3/1/07 12:32 PM, "Sam Linden via RT" wrote: >> >>> Dear Second Life Resident, >>> >>> Thank you for your recent enquiry! Unfortunately, we've gotten a bit >>> behind in responding to these in the last few days; so please reply to >>> this e-mail (or call one of the numbers below) if your problem or >>> request is still a concern. >>> >>> HOWEVER** >>> >>> Below are some tips and commonly-requested answers that may help you >>> resolve your issue. Please review them to see if your question can be >>> answered here. >>> >>> Sorry for the delay in getting you a personal answer, >>> >>> Sincerely, >>> >>> The Second Life Customer Support Team >>> Second Life \| secondlife \| virtual learning environment AJ's blog Login or register to post comments 4769 reads On 3/28 I got a response. Submitted by AJ Kelton (Montclair State University) on March 29, 2007 - 8:00am. On 3/28 I got a response. My issue is not resolved, but at least someone responded. Lets see how long it takes to get another response: :-) Login or register to post comments
		© Copyright 1999-2009 EDUCAUSE Need Help? \| Feedback \| Privacy Policy
	Unless otherwise noted, EDUCAUSE holds the copyright on all materials published by the association, whether in print or electronic form. In certain cases the work remains the intellectual property of the individual author(s) (see Special Circumstances). Content from conference speeches, presentations, blogs, wikis and feeds reflect the opinions of the author, and not necessarily those of EDUCAUSE or its members.