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Process Review: Helping Others Help ThemselvesCreated by Gerry Bayne (EDUCAUSE) on September 24, 2009
As campus technology begins to mature and stabilize, IT organizations can partner with functional areas to help them review their processes and leverage existing technology to improve information flow, increase efficiency, and allow people to focus on customers rather than chase technology. This interview with Kevin P. Lynch, CIO of Clarkson University, offers insight into the way his IT staff has reached out to other departments at the university, helping to streamline work-flow and gain efficiencies. This is often done without losing personnel or adding any new technology. He presented his session, "Process Review: Helping Others Help Themselves," at the 2009 NERCOMP Conference.
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