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- the quality or feeling of being grateful or thankful, as in "He expressed his gratitude to everyone who worked so hard."
Regardless of how many ERP implementations one has under one's belt, you’re never quite prepared for the stress and emotional roller coaster that ensues when you are racing towards go-lives, working through disagreements on how to reduce scope to make deadlines, validating conversion data that are not even close to being clean, preparing business offices across campus for the substantial changes they don’t see coming, and explaining to executives why these projects are so difficult, so expensive, and how all of that has very little to do with the technology itself.
But we did it.
I think the most amazing thing that has been accomplished at the University of Geo
Completing the Circle
As IT leaders, our singular focus shouldn’t be to partner with the business or to align our work with the strategic goals of the enterprise; it should be to develop our staff into business professionals who add value through the use of technology. If we do that, both partnerships and alignment become givens. If our profession is to complete this circle of transformation, we have to dramatically rethink our approach regarding the professional development of the IT staff working throughout our organizations.
Advances in technology, including the wide availability of cloud services, now allow us to shift our organizational focus away from the care and feeding of technology to the intersection of people, business needs, and the imperative to add value in whatever we do. Technicians focus on technical skills and the delivery of technology as the essential ingredients for personal and professional success.
If you’re a CIO or other senior level IT leader and you’re not actively looking to get out of the IT business, chances are you’re not doing your job right.
Economic challenges are driving systematic changes in higher education. Some might call it outsourcing and others might refer to it as shared services. For far too many, those words can refer to a loss of control and autonomy that appears disruptive to organizations, as it potentially leads to the loss of both service quality and jobs. At the University of Texas, over 100 faculty members signed a petition objecting to a University plan to consolidate common administrative functions – IT included – in order to save millions of dollars annually.
The Flinch and Other Traps
Everything that IT leaders do involves a negotiation in one way or another. Yet, focusing on negotiation skills is one of the last things we do when thinking about the professional development needs of our organizations.
Once, while thumbing through a magazine on a cross-country flight, I noticed an advertisement featuring a very distinguished-looking gentleman named Chester Karrass, whose testimonial stated, “In business as in life, you don’t get what you deserve; you get what you negotiate.” Seeing this ad several times before, I decided “why not” and signed up for a Karrass negotiating seminar. While the content of the workshop was predominantly focused on buying and selling, what stuck with me was how applicable it was to the negotiations regarding the expectations and resources that IT leaders face every day.
The Operations â€“ Concierge Divide
Of all the things I get to do at the University of Georgia, one of my favorites is my lunchtime reading clubs, which are groups of mid-career IT professionals who get together regularly to discuss an interesting book. Typically, half of each club’s members come from EITS, the central IT organization on campus, and the other half comes from UGA’s schools, colleges, or other units. This semester, one of the clubs is reading Gene Kim’s (@RealGeneKim) The Phoenix Project, and it is leading us through some very productive conversations on what service-oriented cultures really are – and more importantly, what they are not.
Computers are no substitute for good teachers . . .
Or, a more adept phrase might be – what I’m thinking about as I prepare for EDUCAUSE next week. When reviewing the conference program, one can’t help but be struck by the degree to which the agenda is dominated by topics covering the (potential) impacts of technology on learning. I’m pretty sure that many attendees would agree with the statement that technology itself is no panacea for the present challenges of higher education – equality of access, adequate preparation of incoming students, escalating costs, and graduate preparedness. When thinking of these challenges, my mind harkens back to my own higher education – an experience where good teachers were absolutely critical in providing me with support and mentoring, and that experience was a very big part of putting me on a path of lifelong learning.
Ben or Larry?
Over the past few weeks I have been reading news reports discussing potential candidates to replace Ben Bernanke, the retiring chairman of the U.S. Federal Reserve. One leading candidate, Larry Summers - a former U.S. Treasury Secretary and president of Harvard, is well known for being polarizing and sometimes abrasive. Summers has his fair share of supporters and detractors alike. What I have found interesting is the discussion of Bernanke’s leadership style and the contrast with that of his would be successor.
Clayton Christensen: The Real Disruption for Higher Education
I found today, following a Tweet from my good friend Stephen Landry (@landryst), one of the more concise and powerful explanations from Clayton Christensen regarding the present challenges for higher education. These challenges have more to do with basic economic principles than disruptions posed by technology or the Internet.
Historically there has never been competition on the basis of price. Colleges would compete by adding professors, enhancing programmes or building nicer facilities. So they competed by making institutions better. This initiates retribution [from other colleges] which make things better and better. And every step adds cost. So the cost of higher education has increased faster than healthcare. And there just isn't any more space in the budget to do this. So this year you are seeing, in a fixed cost environment, that colleges need to fill all their spaces.
Randy Pausch's Boldest Innovation
A central concern with MOOCs and other student directed learning experiences is that by decentering the traditional gatekeeping role of teachers, such experiences lack an authoritative center for determining the rigor and depth of a course as well judging the mastery of learning outcomes by students. In a traditional one-to-many style of pedagogy, teachers simultaneously perform the roles of content creator, disseminator, and arbitrator of student success. The basis for academic rigor is based on structures such as the credit hour – students meet for three hours a week, complete three hours of homework between meetings, and repeat this cycle for 15 weeks.
Why MOOCs are like Farmville, Part II
On January 18th, I laid out my concerns with Massively Open Online Courses (MOOCs), understanding their rapid ascent within the confines of Gartner’s Hype Cycle. In doing so, my purpose was to suggest that the true innovations posed by MOOCs will be much different than what is commonly presumed.