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E10 Session Podcast: IT Incident Communications

How well did you handle communications during your last major IT service outage? Preestablished processes are necessary to provide effective communications during and after incidents. Wendy Luljack is in charge of strategic communications and Melissa Woo is Acting Chief Operating Officer at the University of Wisconson-Milwaukee. In this session, they describe the framework their institution has developed using traditional and social networking tools and the lessons they learned that can benefit other campuses.

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Running time: 22m 10s
File size: 8.88 MB

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