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Interview Podcast: Niki Serakiotou on Student Satisfaction at Rice University

Undergraduates arrive at Rice, a moderately expensive campus, with highly customized laptops and elevated expectations for services. Rice welcomes them with covert training, market best practices with free and fast support, recruit the most suitable candidates as student employees, and graduate them with healthy computers (and some with budding IT careers). In this conversation, Niki Serakiotou, Client Services Manager at Rice University, talks about some of the elements to consider when striving for student satisfaction.

 

EDUCAUSE 2009 Conference Podcast SponsorsJuniper NetworksQwest

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Running time: 7m 53s
File size: 3.61 MB

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