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Podcast: Sally Jackson on Sociotechnical Competence: Got Connections?

Keeping the IT support environment up to date means more than constantly introducing new technologies. Higher education is changing dramatically; students and faculty rely on social and technical resources drawn from all over the world. Those of us who support them must look beyond the IT services we provide directly. For the future, great IT support requires not only technical competence but also sociotechnical competence—new social skills and organizational capabilities. In her keynote, "Got Connections?", Sally Jackson, CIO for the University of Illinois at Urbana-Champains talks about how to hone these skills as part of your own professional development plan for 2011.

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Running time: 1h 2m 12s
File size: 24.92 MB

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