Main Nav

Session: Managing a Student Help Desk on Donuts and Achieving Success

Cultivate an inexpensive methodology for recruiting, training, and coaching student employees. Develop an effective training program that will transition students into exceptional employees, improve their technical knowledge, streamline service, and refine the overall customer experience.

A session from the EDUCAUSE 2009 Annual Conference, featuring Juan A. Torres, Manager, Computer Help Desk, at Old Dominican University.

This EDUCAUSE 2009 Conference Podcast is sponsored by Juniper Networks and Qwest Communications International.

Music: "Memorial Day" by Jaime Beauchamp

Podcasts

You are missing some Flash content that should appear here! Perhaps your browser cannot display it, or maybe it did not initialize correctly.

Running time: 17m 56s
File size: 8.21 MB

Tags from the EDUCAUSE Library

Close
Close


Annual Conference
September 29–October 2
Register Now!

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.

Close

Digital Badges
Member recognition effort
Earn yours >

Career Center


Leadership and Management Programs

EDUCAUSE Institute
Project Management

 

 

Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.

 

Close
EDUCAUSE organizes its efforts around three IT Focus Areas

 

 

Join These Programs If Your Focus Is

Close

Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.
 

 

Close

2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations


Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.