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Session: Managing a Student Help Desk on Donuts and Achieving Success

Cultivate an inexpensive methodology for recruiting, training, and coaching student employees. Develop an effective training program that will transition students into exceptional employees, improve their technical knowledge, streamline service, and refine the overall customer experience.

A session from the EDUCAUSE 2009 Annual Conference, featuring Juan A. Torres, Manager, Computer Help Desk, at Old Dominican University.

This EDUCAUSE 2009 Conference Podcast is sponsored by Juniper Networks and Qwest Communications International.

Music: "Memorial Day" by Jaime Beauchamp

Podcasts

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Running time: 17m 56s
File size: 8.21 MB

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