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New ELI 7 Things... Explores Service Design

Service design is a process that examines the relationship between those who use a service and the service environment. By focusing on and making improvements to the points at which users interact with other people or the environment, service design enables an organization to run smoothly, provide the best service to its users, and reduce the kind of situations that that can generate complaints. It has been effective in traditional customer-centric industries like retail and hospitality and is now seeing use in areas like healthcare, public services, and educational services.

In the 7 Things You Should Know About™ Service Design, EDUCAUSE Learning Initiative’s (ELI) latest in the monthly series, discover how service design maximizes limited resources and increases accountability, and many of these benefits bear directly on the processes and spaces designed for learning.

Browse the complete 7 Things You Should Know About...™ monthly series.