Leveraging IT Support Constituent Group

This EDUCAUSE constituent group is focused on strategic thinking around leveraging common IT support tools and services. Many institutions are spending money developing and delivering duplicate services and tools that exist elsewhere or could be shared, such as Knowledge Base content, notification systems, ticketing systems, and even human support services. This group will discuss what might be leveraged between institutions, determine interest, and then create a plan for next steps.

Leader

Sue B. Workman, Associate Vice President, Indiana University, sbworkma@iu.edu

Discussion List (LEVERAGESUPPORT)

Join or Leave List
Send Message to List (subscribers only)
Participation Guidelines
List Archives (fully searchable)

EDUCAUSE Resources

Leverage IT Support
Sweating the Assets for Smarter IT Support
From War to Trust: IT in the New Normal

Additional Resources

Kuali
Kuali IT Support
New Directions for Higher Education

Let us know about related resources you think are valuable.

Meeting Minutes

2011

Community Information Technology Management and Leadership Groups ITIL in Higher Education IT Strategic Planning Constituent Group Openness Constituent Group Sustainable IT Constituent Group Women in IT Constituent Group Google Apps Constituent Group IT CFOs and Business Officers Constituent Group Leveraging IT Support Constituent Group Business Continuity Management Constituent Group CIO Constituent Group Decision Support/Data Warehousing Constituent Group Distributed Technology Support Constituent Group Emergency Communications Constituent Group IT Communications Constituent Group Professional Development/Staff Management Constituent Group IT Metrics Constituent Group Research Mission Support Constituent Group Project Management Constituent Group User Services Constituent Group Software Licensing Constituent Group		Leveraging IT Support Constituent Group This EDUCAUSE constituent group is focused on strategic thinking around leveraging common IT support tools and services. Many institutions are spending money developing and delivering duplicate services and tools that exist elsewhere or could be shared, such as Knowledge Base content, notification systems, ticketing systems, and even human support services. This group will discuss what might be leveraged between institutions, determine interest, and then create a plan for next steps. Leader Sue B. Workman, Associate Vice President, Indiana University, sbworkma@iu.edu Discussion List (LEVERAGESUPPORT) Join or Leave List Send Message to List (subscribers only) Participation Guidelines List Archives (fully searchable) EDUCAUSE Resources Leverage IT Support Sweating the Assets for Smarter IT Support From War to Trust: IT in the New Normal Additional Resources Kuali Kuali IT Support New Directions for Higher Education Let us know about related resources you think are valuable. Meeting Minutes 2011
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