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Curtis,

We have a very small staff of 2 support our administrative systems and they spend 80% of their time on day-to-day operations vs. 20% development of customizations or implementing new systems.  I hope this is helpful.

 

 

Thank you,

 

Michelle Dunn

CIO

Trine University

One University Avenue

Angola, IN 46703

260-665-4421

 For more information:  www.trine.edu

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Comments

We run Banner here.   We did not drill down to that level but that is interesting and I wish that we had.  We took two months of work and did the hourly examination on what was done during those two months. I would say at least half of it is additional add-ons that we have done.    But then again when the vendor adds or changes features, we spend time helping with the business analysis and how it  impacts the organization.

 

kay

 

Message from mike.cunningham@pct.edu

If you’re running a purchased ERP I would be curious to know how much of that 85% is maintaining the base code shipped from the vendor and much is maintaining the customizations to the base code your organization made.

 

 

Mike Cunningham

VP of Information Technology Services/CIO

Pennsylvania College of Technology

 

 

 

I did this study of our group of 6 during my Interim appointment.  It showed that they spent about 85% of their time on maintaining the current applications.

 

Kay

 

Kay Taylor Hume 
Systems Analyst/DBA, Tennessee Tech University
kaythume@tntech.edu     931-372-3976

 

 

 

Message from mike.cunningham@pct.edu

We are mostly a homegrown ERP but do have two Colleague modules for HR and Financials. 7 people total in admin systems. Director, Assistant Director and 5 programmers. 1 programmer is dedicated to the two Colleague modules and probably spends 95% of his time doing day-to-day troubleshooting, patch management, and other maintenance processes. We do not do any customization of Colleague. The Director and Asst Director are almost 100% doing project management and day-to-day troubleshooting or fielding user questions or doing ad-hoc data requests on the homegrown ERP.  Sometimes they will fix the code if it’s not a time consuming task. Of the 4 remaining staff they are probably 70% new code and 30% maintenance. But for us new code might be patch management for someone with a purchase ERP. We probably have one programmer dedicated to keeping our financial aid system compliant with regulation changes.

 

Would anyone be willing to share, in rule-of-thumb terms, what the percentage of administrative systems programmers’ time is spent on adding features, functionality, and other customizations versus day-to-day troubleshooting, patch management, and other maintenance processes?

 

Thanks in advance.

 

Curtis Spears

Director of Technology

University of Arkansas - Fort Smith

5210 Grand Avenue – Gardner Bldg. Rm. 109

P.O. Box 3649

Fort Smith, AR 72913-3649

Phone: (479) 788-7881

Fax: (479) 424-6881

E-mail: curtis.spears@uafs.edu

Web: uafs.edu

 

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