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We have a very small staff of 2 support our administrative systems and they spend 80% of their time on day-to-day operations vs. 20% development of customizations or implementing new systems.  I hope this is helpful.



Thank you,


Michelle Dunn


Trine University

One University Avenue

Angola, IN 46703


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We run Banner here.   We did not drill down to that level but that is interesting and I wish that we had.  We took two months of work and did the hourly examination on what was done during those two months. I would say at least half of it is additional add-ons that we have done.    But then again when the vendor adds or changes features, we spend time helping with the business analysis and how it  impacts the organization.




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If you’re running a purchased ERP I would be curious to know how much of that 85% is maintaining the base code shipped from the vendor and much is maintaining the customizations to the base code your organization made.



Mike Cunningham

VP of Information Technology Services/CIO

Pennsylvania College of Technology




I did this study of our group of 6 during my Interim appointment.  It showed that they spent about 85% of their time on maintaining the current applications.




Kay Taylor Hume 
Systems Analyst/DBA, Tennessee Tech University     931-372-3976




Message from

We are mostly a homegrown ERP but do have two Colleague modules for HR and Financials. 7 people total in admin systems. Director, Assistant Director and 5 programmers. 1 programmer is dedicated to the two Colleague modules and probably spends 95% of his time doing day-to-day troubleshooting, patch management, and other maintenance processes. We do not do any customization of Colleague. The Director and Asst Director are almost 100% doing project management and day-to-day troubleshooting or fielding user questions or doing ad-hoc data requests on the homegrown ERP.  Sometimes they will fix the code if it’s not a time consuming task. Of the 4 remaining staff they are probably 70% new code and 30% maintenance. But for us new code might be patch management for someone with a purchase ERP. We probably have one programmer dedicated to keeping our financial aid system compliant with regulation changes.


Would anyone be willing to share, in rule-of-thumb terms, what the percentage of administrative systems programmers’ time is spent on adding features, functionality, and other customizations versus day-to-day troubleshooting, patch management, and other maintenance processes?


Thanks in advance.


Curtis Spears

Director of Technology

University of Arkansas - Fort Smith

5210 Grand Avenue – Gardner Bldg. Rm. 109

P.O. Box 3649

Fort Smith, AR 72913-3649

Phone: (479) 788-7881

Fax: (479) 424-6881




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