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This is one of my favorite papers on leadership. I find myself going back to it repeatedly. I would love to talk it over on the next Google+ Hangout next week. http://mowgli.org.uk/wp-content/uploads/2011/02/laurie-jump-off-balcony-... "The Work of Leadership" by Ronald A. Heifetz and Donald L. Laurie You might find it at your own library. The link is to a scan of the document. It might stay alive for a while. Jim ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.