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ImageNow Staffing and Support Models
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********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
At Seattle University we recently started using ImageNow in our Admissions, Registrar, and Student Financial Services offices. As we started off small, we have a support model that consists of a part-time administrator for the system and a group of power users with delegated responsibilities.
We are interested in learning more about how other schools have structured their internal support of ImageNow. Specifically, we are interested in centralized support models as opposed to distributed support models. Additionally, we are interested in the role of the primary support person. For example, are they a programmer analyst, system analyst, functional analyst, or business analyst?
Aaron Boruff * Client Support Services / Seattle University * Datatel + SGHE * 901 12th Avenue, P.O. Box 222000, Seattle, WA 98122 * Tel 206-296-2546* * firstname.lastname@example.org * www.sungardhe.com * www.seattleu.edu/it
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