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We have a request from some staff to create an impersonation/shadowing function in our portal, so that when students have issues with the portal, it is possible for staff to log in as them and see what they see. Has anyone implemented something along these lines? If not, are they are other remote troubleshooting solutions you have used or would recommend?
David Norman Director of Administrative Computing, Bentley University
175 Forest Street, Waltham, MA 02452, W: 781.891.3498 M: 781-697-6239