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March 14, 2014 | Listserv Anonymous User
Message from cruch@fsmail.bradley.edu

We are looking at the Palo Alto next generation firewall. The model we're considering is PAN-PA-SUSD-SSDZ-D.

Does anyone have experience with this device and have any feedback you could offer?
Chuck

***************************************************
J. C. "Chuck" Ruch
Associate Provost for IRT/CIO
Bradley University
...
March 13, 2014 | Kenneth Schindler

All,

 

Is anyone using MS-Dynamics for their undergraduate recruiting?  Our AVP-Enrollment would like talk to some higher eds using the package.

 

Ken Schindler/YSU

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

March 12, 2014 | John J. Suess
Colleagues,

This came across one of the lists I am on and I wanted to share it with the group. Every once in a while something happens in the vendor community and you just want to stop, smile, and take a moment to celebrate!

Microsoft announced formal support for SAML 2.0 for Office 365 a couple days ago.

http://blogs.office.com/2014/03/06/announcing-support-for-saml-2-0-federation-with-office-365

For schools that are using or planning to go to Office 365, this makes InCommon an excellent option for authentication services and it will really make a difference for schools that want to offer a choise of Google and Microsoft on campus.

...
March 12, 2014 | Sharon E. Blanton
Hawaii Pacific University is interesting in exploring the purchase of a university scheduling package. We will not be issuing a formal RFI but instead would like to simply begin a conversation with AdAstra, CollegeNet, and InfoSilem. If you represent one of those three companies, please contact me. I am not interested in hearing from vendors representing any other scheduling solutions. thanks


Dr. Sharon E. Blanton
Vice President and Chief Information Officer 
Hawai'i Pacific University
1164 Bishop Street, Suite 900
Honolulu, Hawaii  96813

Ph:  (808) 543-8000
Fax:  (808) 544-1404
E-Mail Address:  sblanton@hpu.edu
********** Participation and subscription information for this...
March 12, 2014 | Mark Tuck

We are using Ellucian Colleague to generate user ID’s and to sync with AD.  We have password self-service through another software tool that works with AD, but it is not required enrollment.

 

Given our environment (community college, non-residential, high student turnover, last minute enrollment) we have a regular and labor-intensive issue with how best to provide students with their login information and provide them with secure methods to either discover their initial login/password and/or to lookup their login ID and go about resetting their password without human intervention.  All of our attempts have not resolved the high volume of students who end up requiring password resets by our Helpdesk each semester.

 

For those of you in the same boat, would you mind sharing your process for both notifying...

March 12, 2014 | Jake Holmquist
For those institutions allowing students to "add value" to their campus card for on/off campus purchases, how do you process these transactions?

1 - Through ERP portal with feed to campus card system?

2 - Through campus card system application/portal?
a - campus card portal site is SAAS?
b - campus card portal site is hosted locally?


Thanks in advance,

Jake


Jake Holmquist
Director of Information Technology Services

Riverdale, NY 10471
Phone: 718-862-7449
Fax: 718-862-8024
March 12, 2014 | Scott Ciliberti
I'd like to talk to someone off-list from a school using Colleague (Unidata, not SQL) to automatically trigger Gmail account provisioning/deleting.  Please reply directly to me at sciliberti@ggu.edu.  Thanks.
 
 
Scott Ciliberti
Chief Information Officer, IT Services
Golden Gate University
(415) 369-5365
 
 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

March 11, 2014 | Theresa Rowe
Colleagues,

This is a good time to remind everyone of two important list participation guidelines.

Please remember that vendors subscribe and participate on the list.  Vendors sometimes contact me to question if it is OK to follow-up with a list poster, a university CIO who said they needed recommendations for a direction.  The nature of the work was in the vendor's field and the vendor wondered about making connections with the CIO.   I can see how the vendor would feel free to contact the individual, but since the list rules are as they are, I discourage the contact.

I'm suggesting that everyone on the list keep in mind that vendors are on the list.  If you post about seeking a system, or a consultant, or a solution, please also state if you want to hear from vendors.  If you really want the recommendations of CIO peers and not vendor contacts, please state that clearly in your post. ...
March 11, 2014 | Malcolm Brown
Greetings, There is still time to participate in the EDUCAUSE Learning Initiative’s annual survey on the key opportunities and challenges in teaching and learning. We ask you to fill out a very short survey, that should take no more than 2-3 minutes to complete. The greater the participation, the more accurate the results! https://www.surveymonkey.com/s/1415contentanchors Many thanks in advance, Malcolm ps. To see the results from last year’s poll, tune your browser to http://www.educause.edu/eli/programs/seeking-evidence-impact/content-anc... Malcolm Brown Director, EDUCAUSE Learning Initiative EDUCAUSE Uncommon Thinking for the Common Good 1150 18th...
March 9, 2014 | Robert D. Chyka

Good Morning,

 

We are looking for a 3rd party vendor to provide after hour helpdesk support for both our Online and on ground programs.  We currently use Blackboard but we are very unhappy with them from both a pricing standpoint and service standpoint.  They have totally priced themselves out of our institution.

 

We currently have a quote from DSS but I want to get a couple others.

 

Thanks.

 

Robert D. Chyka

Chief Information Officer

Medaille College

(p) 716-880-2343

rchyka@medaille.edu

...
March 9, 2014

Good Morning,

 

We are looking for a 3rd party vendor to provide after hour helpdesk support for both our Online and on ground programs.  We currently use Blackboard but we are very unhappy with them from both a pricing standpoint and service standpoint.  They have totally priced themselves out of our institution.

 

We currently have a quote from DSS but I want to get a couple others.

 

Thanks.

 

Robert D. Chyka

Chief Information Officer

Medaille College

(p) 716-880-2343

rchyka@medaille.edu

...
March 7, 2014 | Peter J. Murray

Dear Colleagues,

 

As we shared in a previous e-mail, the 2014 Higher Education Information Security Council (HEISC) Strategic Priorities include: Strengthening Foundations, Continuing to Build the Information Security Profession, and Advancing Information Security Strategies in Higher Education.

 

http://www.educause.edu/library/resources/higher-education-information-security-council-2014-strategic-priorities

 

This month we would like to highlight the efforts that are contributing to the first priority: Strengthening Foundations.

 

1)  ...

March 6, 2014 | Theresa Rowe
If you have enabled Google+ and some of the extended services from Google which involve Terms and Conditions beyond the original standard for Google Apps for Education, can you shoot an email to me off-list?  I'd like to chat about your approach.

Thanks
Theresa

--
Theresa Rowe
Chief Information Officer
Oakland University
 
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

March 6, 2014 | Calvin E. Coursey
All,

Does anyone use dashboards to track metrics such as bandwidth/student, desktop replacement cycle, average age of servers, etc?  If so, commercial package, home grown solution, or manual tracking?

Thank you,

Cal


==================================
Cal Coursey
Interim Chief Information Officer
Washington College
515 Washington Avenue
Chestertown, MD 21620
Phone:  410-778-7894
Fax:      410-778-7830
email: ccoursey2@washcoll.edu
==================================

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at...
March 6, 2014 | Chris Mowery
Along the same lines as user account password changes, I am curious how everyone handles system account passwords. Though the definition of system accounts can vary. From my perspective, system accounts are accounts that are not assigned to a specific user for daily work but may have elevated privileges. Accounts like administrator-level accounts on network devices or servers, Schema accounts in our ERP database, root accounts on Linux servers, and integration accounts used to connect third party products to AD, LDAP, the ERP, or other systems. Do you change them on a set rotation, or possibly varying rotations based on the type of system account? Do you only change them in response to an event like an administrator leaving employment or system compromise? Or are they expired on the same schedule as regular user accounts? Thank you, Chris Mowery Director of Information Technology Cleveland State Community College Phone: 423.473.2294 Fax: 423.478.6255 Email:...
March 6, 2014 | Listserv Anonymous User
Message from dthibeau@post03.curry.edu

Good day all,

 

About 18 months ago this list had a thread about wireless authentication.  It seems that nearly everyone requires authentication on their wireless.  Today I’m curious to see how many of us are encrypting their wireless traffic using 802.1x and software that issues certificates to each device.  If you use a product, I’d love to know what product you selected.

 

I’d be happy to summarize the results.  Feel free to respond on or off list.

 

Thanks, Dennis

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at ...
March 5, 2014 | Mitchel W. Davis
The IT Leadership Council's has created this survey to compile benchmarks on midsized companies' technology adoption plans. Once the survey has been closed, we will share the aggregate results with the CEB IT membership, and provide you with a custom benchmarking report comparing your technology adoption plan to your peers'. This survey is divided into 5 wedges based on IT domain: Employee Computing and Mobility, Hosting/Cloud, Storage, Network, and Security. Each segment should take 30 minutes to complete. If you are the first person from your organization to take the survey: Please first answer the organizational questions on the following 2 pages. On page 3 you will be asked which of the 5 wedges you would like to complete. Please complete as many of the 5 wedges as you are comfortable completing. You can then forward your unique survey link to other members of your organization to complete the remaining wedges. About 50 universities submit. I think Bowdoin is the only Liberal...
March 5, 2014 | Thomas H. Carnwath
Thank you again to all who participated in the quick poll on password change, forced or otherwise and for the ancillary information you provided on other aspects of security to be concerned about. In case you wanted to have the consolidated results, I produced the attached. It represents a wide cross-section of institutions with remarkably similar concerns. I appreciated getting this information and hope it proves useful to others. Tom Thomas H. Carnwath | Vice President | Technology and Information Services The University of the Arts | 320 South Broad Street | Philadelphia, PA 19102 | Tel: 215-717-6440 [cid:47523DA9-FB1F-4E76-B5FE-8DF07A44F553] Need Assistance? Call Oops (215-717-6677) to get answers. OTIS will never ask for your personal information or password in an email. Never share this information with anyone. This message and any attachment may contain confidential or privileged information and is intended for the intended individual named as addressee. If you are not the...
March 4, 2014 | Gregory A. Jackson

(Theresa Rowe tells me this query is appropriate for the CIO list,
even though I’m at a corporate rather than a campus EDUCAUSE member,

and I’m hoping the same goes for Security.)

 

As part of my work here, I’m trying to collect good examples of videos and other multimedia developed by campuses to encourage appropriate use of campus networks and related technology. NBCU’s interest is obviously in the copyright-infringement angle, but often the most effective way to engage that is in connection with other parallel issues.

 

So, for two good examples, UVa addresses ‘em all together (https://www.youtube.com/watch?v=aJZrw68fGl0), while UCLA deals with the...

March 4, 2014 | Ganesan Ravishanker
Hi All

   We are in the process of testing Cisco ISE before rolling it out more widely and are encountering an issue. An "Invalid Certificate Error" pops up when users try to connect to 802.1x SSIDs on wireless from Mac OS machines or iOS devices. My staff have traced this to the fact that Incommon certificates are not in Apple's trusted Certificate Authority store. We recently consolidated all of our SSL certificates through InCommon and this is a huge inconvenience. If you encountered this issue and found a solution (other than buying a certificate from VeriSign, Comodo or GoDaddy?)  can you let us know what the solution is?

-- Ravi
CIO & Associate Dean for WellesleyX, Wellesley College
Google Voice - 860-631-RAV
********** Participation and...
January 4, 2013 | Theresa Rowe
It does seem logical, but my experience indicates that there are factors that have to be considered with any charge-back model.  As a result, over the years, I've tried to eliminate all charge-backs.  Would your university commit to the budget without allowing exceptions? 

One factor to consider is competition, in terms of perceived price-per-service.  I use the word perceived thoughtfully, as folks outside central IT, without any deep understanding of technology, can analyze costs very differently from an experienced IT view.  If your university doesn't enforce a centralized view of cost analysis, the price of your service and the price of what might appear to be the same service provided by an outside company can be compared by the client community.  For example, a few years back we had charge-back long distance telephone service at the same time long-distance calls could be made on purchased calling cards.  So the community...
March 4, 2013 | David W. Tindall

I guess there is comfort in knowing “we are not alone” in dealing with Adobe license changes – but there is high dissatisfaction (at least on my part…) in the direction their licensing is moving.

 

We have been long-term CLP customers and have seen:

·         flip-flops from concurrent-use to NO concurrent-use

·         product bundles that have shifted over time, sometimes without much logic.  certain standalone products that are price prohibitive if purchased outside of a bundle with stuff you don’t want or need.

·         many years of paying annual maintenance for products – now to be told that is no...

January 2, 2013 | Ethan Benatan
I've started calling them "IPS"s.  We recently bought a Mitsubishi, in part because it was time to look beyond the box. It came highly recommended (for what that's worth) but we haven't had it long enough to see how it holds up.

Happy new year!

Ethan


——
Ethan Benatan, Ph.D.
Vice President for IT & 
Chief Information Officer
503.699.6325   

MARYLHURST UNIVERSITY
You. Unlimited.


December 7, 2012 | John R. Davis

In the past we have offered a few key employees backup services for their office computers.  We use Atempo and load the agent on their computers to do the backups.  I am now looking at going with a service such as MozyPro or Carbonite to backup all employee computers.  What I would like to do is offer the service and pay for it from IT.  However, if some needs more than X-gigs backup'd, then I would expect the department to pay IT for the additional storage space in order to have them justify the need for extra storage. 

So, if you are doing something similar, I would like to hear from you on a few items:

1.  What service are you using to provide backups for employee office computers?

2.  Do you charge the departments for the service?

3.  How much do you charge for the service?

4.  Do you exclude certain file types from the backups?  If so, which ones?


...
December 8, 2013 | Monte Schmeiser
I am wondering if any of you have a dedicated IT staff person responsible for your institutions SIS, whether it be Jenzabar, Peoplesoft, Banner, etc. Key administrators are asking me to hire a staff person whose sole responsibility it would be to manage the SIS. I am wondering if this is standard practice. When I say "manage" I can see someone on my staff managing the system, like the database and servers and making sure its functioning properly which I already have. But I think what they have in mind is someone who will act as the key stakeholder and person responsible for User Groups, training and communications. I am wondering if this is really standard practice to have someone like this in IT or to have a position like this at all. I can see the need for a User Group or Task Force, which we already have, but not a staff person whose sole responsibility it is to oversee the SIS. I could be wrong. I would love to know what others have in place for this. Thank you, Monte...
February 22, 2013 | Greg Kozak

We are looking to move our mail from an on-premises Exchange 2007 installation to a cloud-based Office365 version.  If any of you have done something similar, would you or someone on your team be open to an offline conversation to share your experiences?  Thanks much.  Greg.

 

Greg Kozak

Vice President and CIO

Lake Forest Graduate School of Management · 1905 W. Field Court · Lake Forest, IL 60045

847.574.5194 (direct) · 847.707.0712 (cell) ·  847.234.5005 (main)

gkozak@lfgsm.edu

 

Lake Forest Graduate School of Management

BROAD THINKERS | STRONG LEADERS

...

September 17, 2012 | AJ Kelton
Although this site may not be new, it was new to me when an instructor brought it to my attention.


Has anyone had any interaction with them?

The idea of verifying that a student in an online class is the student registered is not new, albeit this is a new twist.  For those who have entirely online programs, and/or a significant number of online courses, how are your institutions handling this issue overall?

best,
aj


--
-----

AJ Kelton
Director of Emerging & Instructional Technology
College of Humanities and Social Sciences
Montclair State University
----------
January 16, 2014 | James Farr

We went through the RFP process, just selected a vendor.  Training is supposed to start in February.  So we have not dune the roll out yet, but if I can be of help let me know.

 

James Farr

Utica College

315 223 2386

 

December 17, 2013 | Listserv Anonymous User
Message from dthibeau@post03.curry.edu

Good morning colleagues,

 

I’ve been asked to “look into” placing printers in our residence halls.  I checked the archives and saw discussions about resident hall phones, wireless and tech support – but not printers.  I wonder if college owned, managed, supplied and supported printers are common place or the exception in residence halls.

 

(1)    Do you have printers installed in your residence halls?

 

(2)    If you do:

a.       Who (what department) stocks the printer with paper and toner?

b.      Who (what department) maintains...

December 9, 2013 | Paige Francis

Good morning all -

 

As a CIO wanting to exclamation mark the importance of your area, what kind of metrics are you reporting on? I plan to put together Fairfield University’s first technology-related annual report at the end of this fiscal year and want it to be better than anything out there (smile). What do you report on? What do you measure? If you had to name the top 3 measurable returns, what would they be?

 

Clearly I’m open to any suggestions or ideas. I started doing annual reports at my last institution and they were always well-received, they just lacked a certain ‘oomph!’ and, specifically, excitement outside the technology area.

 

Thank you!

 

 

Paige...

January 31, 2012 | Kevin Palmer

Colleagues,

  I have a question regarding a very large third party CRM vendor.  As expected, the vendor allows users (leads/applicants) to set up password-protected accounts to enter in general and sensitive information about themselves and eventually use this and additional information to submit an application to the institution.  We (Tech staff) have recently learned that the user passwords are stored in clear text, and are available to the employees in admissions who work on the system.

 

  We have asked about encrypting the passwords, and the vendor has told our folks that no one else in higher education is encrypting passwords and that it would be difficult, leading our admissions/enrollment management folks to question whether or not this is a “best practice”.  I think it is simply being prudent, and that there is...

November 17, 2011 | Theresa Rowe
I'd like to follow-up on that book club idea.  There's a lot of reading on our reading list from Lisa's post:   link to The CIO Bookshelf wiki 

Perhaps there's a book you really want to read and would benefit from the motivation and discussion of a group.

Maybe you've already read a book and would like to lead a discussion.

Could we try to create a book club?
For starters, maybe we get one volunteer from the list to pick a book and offer a discussion.  The volunteer leader could post:
"Starting Dec. 1 and for the month of December, I'll lead the E-CIO book club in the reading of "Book Title."  Those interested should contact me.  The group will be limited to the first xx number of responses."

The leader could set a limit, but for a good discussion the group would be limited to 12 or less...
August 28, 2012 | Michael Hoffman

Dear Colleagues,

 

The start of the semester has brought us numerous problems with students not being able to authenticate to our wireless portal to access our network and the Internet.  I’m curious how other campuses control WiFi access.  Specifically, are you forcing authentication?  Do you allow students to use the wireless without any authentication/registration?

 

Thank you.

 

Michael S. Hoffman

Executive Director for Information Technology

St. Bonaventure University

mhoffman@sbu.edu

www.sbu.edu

 

********** Participation and...
November 10, 2011 | Carmen A. Rahm
Our Senior Administration has asked why we don't provide "open" wifi access to visitors, people walking through campus, etc. etc.   I've got a host of reasons, but thought I'd inquire as to whether any other schools (especially State/Public schools) provide OPEN WIFI ACCESS.  In short ... I've been asked "Why can't we be like Starbucks?"   :-(
 
I'd really appreciate any feedback.  Does your school provide open wifi for guests?  We have a process for legitimate guests to get guest accounts and wifi very expediently, but apparently that doesn't go far enough.  I'm concerned about implications of CALEA, risks to University reputation if we have individuals sitting in their car or on a park bench on campus accessing our wifi and doing strange/bad things, etc.  

THANKS
 
 
 
Carmen A. Rahm
Asst. VP for...
September 19, 2011 | Cornelius R. Fay, III

John,

1.       Yes, with complexity and minimum length (encourage pass-PHRASE)

2.       180 days

3.       Used to, but now generate alerts very early to catch faculty leaving campus; set period now.

 

Neil Fay

Hood College

 

December 16, 2013 | Keith W. McIntosh

Colleagues,

 

Good evening!  I plan to meet with our Campus Presidents to discuss IT.  My goal is to glean strategic information from them about where they are heading and how IT can help them achieve their goals.  Do any of you have any good questions to have a strategic conversation with Presidents?

 

 

- Mac -

 

Keith W. McIntosh, MBA
Vice Chancellor for Information Technology

and Chief Information Officer (CIO)

-------------------------------------------------------
Information Technology
Pima County Community College District
kwmcintosh@pima.edu

 

**********...
December 12, 2013 | Thomas H. Brennan

Dear Colleagues:

We are having a discussion on campus on whether faculty and staff members should be given administrative rights over their (university distributed) computers to allow them to install any desired software application on these computers.  Our current position in IT is to lean toward the security side and not allow administrative rights as a default, but we are receiving pushback on this position.

I wanted to see if others have experienced this balancing act with regard to granting administrative rights?

Thank you for your consideration.

Ty Brennan

 

 

Thomas (Ty) Brennan

AVP for Technology / CIO

Salve Regina University

Newport, RI 02840

...
January 2, 2013 | Listserv Anonymous User
Message from ted.dodds@cornell.edu

Robert,

 

Cornell uses the community source platform known as Kuali Mobility. It is device agnostic due to its underlying HTML5 technology and can be test-driven from here: https://kuali.org/mobility. Currently two other schools – U. Michigan and Indiana U – also use the platform, with other institutions in planning mode. If you have BYOD issues, I think you’d find it worth a look.

 

…Ted

 

Ted Dodds

CIO and Vice President

Cornell University

 

 

 

...
May 9, 2013 | Trevor Bailey

All,

 

Several things – I posted last week that Adobe would be conducting a licensing session tomorrow at 12:30 PDT. We will be addressing current programs, new programs and answering questions. If you would like to participate, please register here:

 

https://adobeformscentral.com/?f=1slrJGkDYzJXbrX9ogfBDg

 

I mentioned earlier that the CLP program will be continuing but due to some limitations with the program, we are unable to transact Creative Cloud at this time through that program. HOWEVER, there are other vehicles through which you can procure Creative Cloud Licensing many of which are directly through channel resellers. The new EEA program is specifically designed to be purchased...

September 19, 2013 | Robert Paterson

Any of you putting up new residence halls? And if so are you pulling coax for cable TV?

Best,

Rob

 

Dr. Robert Paterson

Vice President – Information Technology, Planning and Research

Molloy College

Rockville Centre, NY

New Phone Numbers for Molloy College
Main number:   516-323-3000

Direct number:  516-323-4848

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

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