Main Nav

Dear Friends

 

We are about take a step toward changing our long and unfriendly Internet domain from “tamu-commerce.edu” to “tamuc.edu” or something similar. We will have 1 year overlap of the both domains. (I am in touch with EDUCAUSE.)

 

What I am most interested to learn from you is what lessons learned you have had if you have ever managed domain name change. Of course, I also welcome any friendly advice you may have even if you have not managed such a change.

 

Regards,

 

Anwar Karim

Chief Information Officer

Information Technology

Texas A&M University – Commerce

Tel: (903) 886-5550

E-mail: Anwar_Karim@tamu-commerce.edu

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Northland went through a domain name change in 2009. At the time the EDUCAUSE policy was for a 6 month overlap. Here are a couple of items I recall from the event.

1)       If possible, use your SPAM filter to provide data back to your email account holders about emails still being received during the transition period addressed to the former domain. We sent an email with the sender email address and subject for all emails received that were addressed to the former domain. Individuals used it to update individuals that rarely email them.

2)       As you approach the midway point of the transition, begin doing searches for your former domain. Have someone go through the highest ranked results and contact the websites to make changes to the URL listed for your school. There are numerous sites that link to your domain. Trying to get as many as possible to update their links before the former domain expires is an essential part of the transition.

3)       Communicate often about the former domain going away. Most individuals don’t understand why it has to go away and assume the project is all about updating marketing materials. They need to understand it really is going away so they can act while they still have it available.

4)       Try to work with your purchasers to update their accounts scattered across the internet. Not all companies you purchase from understand why your business email address MUST change. They think it is just your preference to change it. Even for small departments, can have 30-50 vendors they purchase from on the web. There is a lot of work involved in updating all of those locations. There is a reason why using email addresses as a username can sometimes be hard on customers.

5)       Vendor notification lists(monthly/weekly marketing) are not always overused by the companies you own or use products from. I still run into lesser used products that our Technology department lost contact with because of the change. I like getting those update emails that sometimes only come once a year when a new version is released. The 6 month transition wasn’t long enough to help with this since product release cycles could happen during the other 6 months of the calendar year.

6)       You will see a noticeable dip in SPAM traffic for the first year after the former domain name is dropped. Our faculty/staff loved that part of the change.

 

Adrian Smith

adrian.smith@ni.edu

 

Director of Technology

Northland Mission, Inc.

- Northland International University

- Northland Camp & Conference Center

- Pioneer Christian School

 

 

 

Anwar,
 
I agree with Adrian's comments. 
 
We started our domain name change process around December of 2009 and our old domain ended on Memorial Day of 2010 (bad idea by the way).  The main hiccup we had was that we did not switch our portal's domain name at the same time as our Banner and Blackboard systems.  Another bad idea.  After that switch, the systems were  not in the same browser cookie domain, so our single sign on broke and it was at the beginning of mid-terms (IT didn't know our faculty actually had mid-terms), so the faculty became very irate and called for my head (they didn't get it as you can see :))
 
We also had a few issues with Internic (I think) on the day the old domain disappeared and it took a little while to get it resolved. 
 
Since we are just down the road from you, I'd be happy to convene the committee to discuss the good and bad of our transition. 
 
Dave
 
David Hoyt
Chief Information Systems Officer
 
Collin College     
Collin Higher Education Center
3452 Spur 399
McKinney, TX  75069
P - 972.599.3133   F - 972.599.3131


>>> On 9/14/2011 at 9:06 AM, in message <F7A229F15D74F44C9F10B420B8E0FFB50595D1C9@exchangeserver2.tamu-commerce.edu>, Anwar Karim <Anwar_Karim@TAMU-COMMERCE.EDU> wrote:

Dear Friends

 

We are about take a step toward changing our long and unfriendly Internet domain from "tamu-commerce.edu" to "tamuc.edu" or something similar. We will have 1 year overlap of the both domains. (I am in touch with EDUCAUSE.)

 

What I am most interested to learn from you is what lessons learned you have had if you have ever managed domain name change. Of course, I also welcome any friendly advice you may have even if you have not managed such a change.

 

Regards,

 

Anwar Karim

Chief Information Officer

Information Technology

Texas A&M University - Commerce

Tel: (903) 886-5550

E-mail: Anwar_Karim@tamu-commerce.edu

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Good afternoon, Anwar,

Here's a list we used for Parker University's domain name change:

Website

·         Logo (img, link, alt)

·         Copy

·         Forms (post back messages, email addresses, from PU instead of PCC)

·         Summaries (our site search)

·         Metadata (Keywords, Browser Titles, Description)

·         Aliases

·         Menu (left side, footers, headers, eyebrow nav, audience nav)

·         Alt tags

·         Images

·         Videos

·         Flash Pieces

·         PDFs (properties, logos, links, content references, title)

·         Word Docs (properties, logos, links, content references, title)

·         Content Management System – email addresses, email from, etc.)

·         Transactional Emails and Post Back Messages

·         Change look of homepage and define change

·         Redirects

·         Metrics

 

Social Media

·         YouTube

·         Yelp

·         FB

·         Twitter

·         LinkedIn

·         Other sites

·         Metrics

·         Tools we use to manage social

·         Update/Create:

o   Strategy to move users from a page to another page in FB (is not automatic with name change)

o   Branding (logos, color, feel, etc.)

o   Links

o   Logo

o   Check content

 

Emails

·         Copy

·         Titles

·         Alt Tags

·         Images

·         Ads

·         Opt-Outs

·         Contact Information

·         From

·         MEtrics

 

Vendors/Tools/Sites

·         Emergency Contact Tool

·         Lead Generators

·         Payment Sites

·         Appointment Sites

·         Registration sites

·         IRS/Accreditation/Legal

·         Purchasing Sites

·         Yellow Pages

·         Maps

·         Wikipedia

·         Report/Email all sites that link to us

·         Communications Internally (emails, slides on monitors, Intranet communications)

·         Communications Externally (email, teleconference, website, mail, email signatures, press release, etc.)

·         Ecommerce Sites

·         Internal sites (payroll, time off, helpdesk, project management tools, etc.)


Chris Zeppa, Former CIO