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Message from lseraich@keene.edu

Keene State College recently approved new iPad/tablet policy that allows for full reimbursement or stipend determined by work requirements. It was just approved it last week and so it hasn’t made it to our website yet but, will share link once it becomes available. Given the consumerization of IT and BYOD culture, we have to acknowledge that we no longer can ‘control’ everyone’s technology but, wanted a model that would accommodate for the new blended environment (personal/work devices). Excerpt below: =========================================== Staff: KSC will provide full or partial funding dependent on business need and supervisor approval. Devices provided by and paid for by KSC must be necessary for KSC business with no more than minor or incidental personal use by the employee. For partial funding, KSC will provide a one-time payment of up to 50% of the cost of the base model towards the employee's personal purchase for an iPad or tablet device. KSC payment will be based on department funding availability. Review “Purchase Approval/Reimbursement Form” online. Faculty: Can use their professional enhancement funds to purchase these devices and should follow campus standard procedures for accessing these funds. Devices purchased with faculty professional enhancements funds and/or partially funded with institutional funds are considered “personal devices” (not institutional) and therefore devices that have been lost or damaged are the responsibility of the employee to repair or replace. Furthermore, additional purchases (i.e. accessories, applications, etc.) are the responsibility of the employee unless approved by supervisor as required to perform their job. Employees will follow standard campus expense reimbursement procedure. ============================================= Laura Seraichick, Chief Information Officer Keene State College lseraichick@keene.edu  Think before you print -----Original Message----- From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@listserv.educause.edu] On Behalf Of CIO automatic digest system Sent: Wednesday, November 09, 2011 12:00 AM To: CIO@listserv.educause.edu Subject: CIO Digest - 7 Nov 2011 to 8 Nov 2011 (#2011-292) There are 17 messages totalling 4186 lines in this issue. Topics of the day: 1. Allowance for use of personal iPad? 2. FW: [PROJECT] November Online PM Constituent Group Meeting - TOPIC INFO 3. Residence Center Telecommunications...what do YOU do at your institution? (9) 4. Correcting Google Maps Erroneous Data (2) 5. Managing distributed computer assets (2) 6. Surveillance Camera Systems 7. SUMMARY: using employee contact info for Advancement ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ---------------------------------------------------------------------- Date: Tue, 8 Nov 2011 08:42:20 -0500 From: "Berman, Mark" Subject: Re: Allowance for use of personal iPad? --_000_DE01B7D81028C145884D624C2D361F7101362DC08ED4mb2sienaedu_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Not something we do. But something I've been thinking about recently is the= use of personal devices and our need, as IT professionals, to give up a le= vel of control that we are used to having over the devices that people use = at our institutions. Stipends is a little further out than I'm thinking rig= ht now, but it's in the same direction! - Mark -- Mark Berman, Chief Information Officer Siena College 515 Loudon Road Loudonville, New York 12211-1462 Tel: (518)782-6957, Fax: (518)783-2590 -----Original Message----- From: Carmen Rahm [mailto:rahmc@CWU.EDU] Sent: Monday, November 07, 2011 12:46 AM Subject: Allowance for use of personal iPad? Many of us provide financial allowances/stipends for work use of personal c= ell phones. Do any of you offer allowances/stipends for work use of person= al iPads, etc.? Maybe even laptops! ********** Participation and subscription information for this EDUCAUSE Constituent Gr= oup discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. --_000_DE01B7D81028C145884D624C2D361F7101362DC08ED4mb2sienaedu_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable CIO Digest - 6 Nov 2011 to 7 Nov 2011= - Special issue (#2011-290)

Not s= omething we do. But something I’ve been thinking about recently is th= e use of personal devices and our need, as IT professionals, to give up a l= evel of control that we are used to having over the devices that people use= at our institutions. Stipends is a little further out than I’m think= ing right now, but it’s in the same direction!

 

- Mark

--

Mark Berman, Chief Information O= fficer
Siena College

5= 15 Loudon Road
Loudonville, New York 12211-1462
Tel: (518)782-6957, = Fax: (518)783-2590

&n= bsp;

 

 

-----Original = Message-----
From: Carmen Rahm [mailto:rahmc@CWU.EDU]
Sent: Monday, = November 07, 2011 12:46 AM
Subject: Allowance for use of personal iPad?<= o:p>

 

Many of us provide financial allowances/stipends for work use of pe= rsonal cell phones.  Do any of you offer allowances/stipends for work = use of personal iPads, etc.?  Maybe even laptops! 

 

*****= *****

Participation and subscription = information for this EDUCAUSE Constituent Group discussion list can be foun= d at http://www.educause.edu/groups/.

 

= ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

--_000_DE01B7D81028C145884D624C2D361F7101362DC08ED4mb2sienaedu_-- ------------------------------ Date: Tue, 8 Nov 2011 14:15:40 +0000 From: Lynn Latimer Wilson Subject: FW: [PROJECT] November Online PM Constituent Group Meeting - TOPIC INFO --_000_2AAEAEFED9C35440B7491165BAB1E97819E2E58BSN2PRD0202MB128_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Colleagues, There were some posts last week about Project Management tools. The Project Management Constituent Group is discussing this topic today fro= m 2-3 p.m. if you are interested. Lynn Lynn Latimer Wilson, PMP, SSBB Enterprise Information Technology Services University of Georgia 480 E. Broad Street Suite 202C Athens, GA 30602 Phone: 706-542-0723 Email: llatimer@uga.edu From: The EDUCAUSE Project Management Constituent Group [mailto:PROJECT@LIS= TSERV.EDUCAUSE.EDU] On Behalf Of Sherri Yerk-Zwickl Sent: Monday, November 07, 2011 9:25 AM To: PROJECT@LISTSERV.EDUCAUSE.EDU Subject: [PROJECT] November Online PM Constituent Group Meeting - TOPIC INF= O Everyone, The topic we will be discussing tomorrow is "Project Management Tools". If you have specific poll questions you'd like asked of the group, please s= end those questions to me by 10 AM EST tomorrow. Thanks - Sherri Meeting info: Tuesday, November 8 2:00 - 3:00 PM EST The meeting connection information is posted to our community wiki at: http://www.educause.edu/wiki/Project+Management+Online+Meetings ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Sherri Yerk-Zwickl * Director of Project Management, Library & Technology S= ervices * Lehigh University Tel 610-758-4009 * shy2@lehigh.edu ********** Participation and subscription information for this EDUCAUSE Con= stituent Group discussion list can be found at http://www.educause.edu/grou= ps/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. --_000_2AAEAEFED9C35440B7491165BAB1E97819E2E58BSN2PRD0202MB128_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Colleagues,=

 

There were some posts = last week about Project Management tools.

 

The Project Management= Constituent Group is discussing this topic today from 2-3 p.m. if you are = interested.

 

Lynn=

 

Lynn Latimer Wilson, PMP, SSBB

Enterprise Information Technology Services

University of Georgia

480 E. Broad Street Suite 202C

Athens, GA 30602

Phone:  706-542-0723

Email:  llatimer@uga.edu

 

 

 

From: The EDUC= AUSE Project Management Constituent Group [mailto:PROJECT@LISTSERV.EDUCAUSE= .EDU] On Behalf Of Sherri Yerk-Zwickl
Sent: Monday, November 07, 2011 9:25 AM
To: PROJECT@LISTSERV.EDUCAUSE.EDU
Subject: [PROJECT] November Online PM Constituent Group Meeting - TO= PIC INFO

 

Everyone,

The topic we will be d= iscussing tomorrow is “Project Management Tools”.

 

If you have specific p= oll questions you’d like asked of the group, please send those questi= ons to me by 10 AM EST tomorrow.

 

Thanks – Sherri<= o:p>

 

 

 

Meeting info:

Tuesday, November 8

2:00 – 3:00 PM E= ST

 

The meeting connection= information is posted to our community wiki at:

http://ww= w.educause.edu/wiki/Project+Management+Online+Meetings=

 

~~~~~~~~~~~~~~~~~~~~= ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Sherri Yerk-Zwickl *= Director of Project Management, Library & Technology Services * Lehigh= University

 

Tel 610-758-4009 * shy2@lehigh.edu

 

********** Participation and subscri= ption information for this EDUCAUSE Constituent Group discussion list can b= e found at http://www.educause.edu/groups/= .

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

--_000_2AAEAEFED9C35440B7491165BAB1E97819E2E58BSN2PRD0202MB128_-- ------------------------------ Date: Tue, 8 Nov 2011 15:09:33 +0000 From: "Hewitt, Nathaniel" Subject: Residence Center Telecommunications...what do YOU do at your institution? --_000_1428CD33FB93724F8F62B01A8812460976C5481Fwileymailgdwile_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Good morning, Colleagues! At Wiley College, we have come to a crossroads. We are trying to decide wha= t the best practice is for providing our resident students with telecommun= ications services. While we have been looking at installing an ATA adapter = solution (utilizing an analog adapter and controlling the port), we recogni= ze that the solution will enable our students to have access to phones in t= heir rooms, utilizing standard "Family dollar" analog phones. The main adv= antage being that we would have the ability to control communications, plac= ing us in a position to utilize the system as a revenue generating stream. My question...Is there a value to having this service available for our stu= dents? I ask based upon these considerations: 1. While a large majority of our students come to Wiley with cell pho= nes, there are those students who don't have cell phones and many more who = are not on plans, per se, that allow for consistent service...that is, th= ey have limited plans and their phones tend to get turned off or numbers ch= anged. 2. Parents like the idea of having another means of direct communicat= ions with their children. 3. Standard requirements for emergency preparedness requires an exten= ded level of communications. Having phones/list of numbers for each room as= signed helps with our ability to track our students. 4. Having an active phone number also helps to support the communica= tions component of the retention effort (providing each room has a phone). 5. Safety and security impact The concerns: 1. A large majority of students come to school with cell phones; 2. We are currently paying for telecomm services that are not being f= ully utilized (ATT) 3. Installation and maintenance costs (short and long term) 4. Total cost vs. usage -- The concern here is will we get our retur= n on the investment? 5. Many schools are moving away from providing this service due to th= e cost (current trend analysis found in Kenneth Green's Campus Computing Su= rvey report 2011) We would really appreciate your thoughts on this issue! Nathaniel E. Hewitt, III Vice President for Information Systems and Technology Wiley College 711 Wiley Avenue Marshall, Texas 75670 903-923-2404 (office) 903-263-9630 (cell) 903-927-2672 (fax) nhewitt@wileyc.edu Visit us on the web at www.wileyc.edu Wiley College: Home of The Great Debaters ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. --_000_1428CD33FB93724F8F62B01A8812460976C5481Fwileymailgdwile_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Good morning, Colleagues!

 

At Wiley College, we have come to a crossroads. We a= re trying to decide what the best practice is for providing our resident st= udents  with telecommunications services. While we have been looking a= t installing an ATA adapter solution (utilizing an analog adapter and controlling the port), we recognize that the solutio= n will enable our students to have access to phones in their rooms, utilizi= ng standard “Family dollar” analog phones.  The main advan= tage being that we would have the ability to control communications, placing us in a position to  utilize the system as a = revenue generating stream.

 

My question…Is there a value to having this se= rvice available for our students?

 

I ask based upon these considerations:

1.     &= nbsp; While a large majority of our students come to Wile= y with cell phones, there are those students who don’t have cell phon= es and many more who  are not on plans, per se, that allow for  c= onsistent service…that is, they have limited plans and their phones tend to get turned off or numbers changed.

2.     &= nbsp; Parents like the idea of having another means of di= rect communications with their children.

3.     &= nbsp; Standard requirements for emergency preparedness re= quires an extended level of communications. Having phones/list of numbers f= or each room assigned helps with our ability to track our students.

4.     &= nbsp; Having an active phone  number also helps to s= upport the communications component of the retention effort (providing each= room has a phone).

5.     &= nbsp; Safety and security impact

 

The concerns:

1.     &= nbsp; A large majority of students come to school with ce= ll phones;

2.     &= nbsp; We are currently paying for telecomm services that = are not being fully utilized (ATT)

3.     &= nbsp; Installation and maintenance costs  (short and= long term)

4.     &= nbsp; Total cost vs. usage --  The concern here is w= ill we get our return on the investment?

5.     &= nbsp; Many schools are moving away from providing this se= rvice due to the cost (current trend analysis found in Kenneth Green’= s Campus Computing Survey report 2011)

 

We would really appreciate your thoughts on this iss= ue!

 

 

Nathaniel E. Hewitt, III

Vice President for Information Systems and Technolog= y

Wiley College

711 Wiley Avenue

Marshall, Texas 75670

903-923-2404 (office)

903-263-9630 (cell)

903-927-2672 (fax)

nhewitt@wileyc.edu

Visit us on the web at www.wileyc.edu<= /p>

 

Wiley College: Home of The Great Debaters=

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

--_000_1428CD33FB93724F8F62B01A8812460976C5481Fwileymailgdwile_-- ------------------------------ Date: Tue, 8 Nov 2011 09:32:26 -0600 From: Mike Rackley Subject: Correcting Google Maps Erroneous Data This is a MIME message. If you are reading this text, you may want to consider changing to a mail reader or gateway that understands how to properly handle MIME multipart messages. --=__Part4E61B49A.0__= Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: quoted-printable The phone number of our Chemistry Department is being shown on Google Maps = as the phone number for the University, resulting in the department = receiving a huge volume of general University calls. We've tried = unsuccessfully to get the problem corrected via the various links in = Google Maps, e.g. "Report a Problem". Ironically, Google does a masterful = job of hiding its own phone numbers so that we can't call and talk to = them. =20 Any suggestions? =20 Mike Rackley Chief Information Officer Mississippi State University ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. --=__Part4E61B49A.0__= Content-Type: text/html; charset=US-ASCII Content-Transfer-Encoding: quoted-printable Content-Description: HTML

The phone number of our Chemistry Department is being shown = on Google Maps as the phone number for the University, resulting in the = department receiving a huge volume of general University calls.  = We've tried unsuccessfully to get the problem corrected via the various = links in Google Maps, e.g. "Report a Problem".  Ironically, Googl= e does a masterful job of hiding its own phone numbers so that = we can't call and talk to them.
 
Any suggestions?
 
Mike Rackley
Chief Information Officer
Mississippi State University
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

--=__Part4E61B49A.0__=-- ------------------------------ Date: Tue, 8 Nov 2011 10:51:16 -0500 From: Ken Fischer Subject: Re: Correcting Google Maps Erroneous Data --20cf303f6d7e4b611704b13b2408 Content-Type: text/plain; charset=ISO-8859-1 Hi Mike, While not technically "personal info", you are essentially dealing with the same type of issue. I have had success in the past using the process descibed at: http://www.google.com/support/places/bin/answer.py?answer=173102 -- Ken Fischer - Manager, Network Operations Communication Engineering Services Division of Information Technology The George Washington University kenf@gwu.edu (202) 994-0378 On Tuesday, November 8, 2011, Mike Rackley wrote: > The phone number of our Chemistry Department is being shown on Google Maps as the phone number for the University, resulting in the department receiving a huge volume of general University calls. We've tried unsuccessfully to get the problem corrected via the various links in Google Maps, e.g. "Report a Problem". Ironically, Google does a masterful job of hiding its own phone numbers so that we can't call and talk to them. > > Any suggestions? > > Mike Rackley > Chief Information Officer > Mississippi State University > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. -- -- Ken Fischer - Manager, Network Operations Communication Engineering Services Division of Information Technology The George Washington University kenf@gwu.edu (202) 994-0378 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. --20cf303f6d7e4b611704b13b2408 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable Hi Mike,

While not technically "personal info", you are es= sentially dealing with the same type of issue.

I have had success i= n the past using the process descibed at:
http://www.google.com/sup= port/places/bin/answer.py?answer=3D173102

--
Ken Fischer - Manager, Network Operations
Communication Engine= ering Services
Division of Information Technology =A0 =A0 =A0=A0
The = George Washington University
kenf@gwu.ed= u =A0 =A0 =A0 (202) 994-0378



On Tuesday, November 8, 2011, Mike Rackley <Mike.Rackley@msstate.edu> wrote:
>= The phone number of our Chemistry Department is=A0being shown=A0on Google = Maps as the phone number for the University, resulting in the department re= ceiving a huge volume of general University calls.=A0 We've tried unsuc= cessfully to get the problem corrected via the various links in Google Maps= , e.g. "Report a Problem".=A0 Ironically,=A0Google does a masterf= ul job of=A0hiding=A0its own phone numbers so that we can't call and ta= lk to them.
> =A0
> Any suggestions?
> =A0
> Mike Rackley
> = Chief Information Officer
> Mississippi State University
> ****= ****** Participation and subscription information for this EDUCAUSE Constit= uent Group discussion list can be found at http://www.educause.edu/groups/.

--
--
Ken Fischer - Manager, Network Operations
Communication= Engineering Services
Division of Information Technology =A0 =A0 =A0 =A0=
The George Washington University
kenf@gwu.edu =A0 =A0 =A0 (202) 994-0378
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

--20cf303f6d7e4b611704b13b2408-- ------------------------------ Date: Tue, 8 Nov 2011 10:52:38 -0500 From: "Thibeault, Dennis" Subject: Re: Residence Center Telecommunications...what do YOU do at your institution? --_000_2398337E30371A47B556742B49C7805B448C63D253EXCCRMBX01Cur_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Nathaniel, We added an analog phone jack to every resident hall room in 1995. At the = time we even placed a physical telephone in each room. At the time, we fel= t it made sense. Since then things have certainly changed. Today, less th= an 1% of our resident students do not have a cell phone, 20% have a traditi= onal cell, and 78% have a smart phone. The only change we expect is that t= he PCT without will get closer to zero, and the PCT with smart phones will = approach 100. Still, we offer FREE access to the dial tone in each residen= t hall room, with FREE local service for roughly a 50 mile radius around ca= mpus. Less than 5% of the room phones are used during any given semester, = and that percentage has dropped each year. We will continue to support eme= rgency phones around campus, and are contemplating moving away from phone j= acks in the rooms replacing them with phones in the lounges. I've also responded to your considerations below with some additional food = for thought. Good luck with whatever way you decide to go. Dennis Thibeault CIO, Curry College From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUC= AUSE.EDU] On Behalf Of Hewitt, Nathaniel Sent: Tuesday, November 08, 2011 10:10 AM To: CIO@LISTSERV.EDUCAUSE.EDU Subject: [CIO] Residence Center Telecommunications...what do YOU do at your= institution? Good morning, Colleagues! At Wiley College, we have come to a crossroads. We are trying to decide wha= t the best practice is for providing our resident students with telecommun= ications services. While we have been looking at installing an ATA adapter = solution (utilizing an analog adapter and controlling the port), we recogni= ze that the solution will enable our students to have access to phones in t= heir rooms, utilizing standard "Family dollar" analog phones. The main adv= antage being that we would have the ability to control communications, plac= ing us in a position to utilize the system as a revenue generating stream. My question...Is there a value to having this service available for our stu= dents? I ask based upon these considerations: 1. While a large majority of our students come to Wiley with cell pho= nes, there are those students who don't have cell phones and many more who = are not on plans, per se, that allow for consistent service...that is, th= ey have limited plans and their phones tend to get turned off or numbers ch= anged. We don't find that their numbers change, and we ask them to submit t= heir cell numbers via our web portal. If they choose to do so, which most = do, then we can contact them via their cell phone (or via texting) in the e= vent of emergencies, snow closures, or other reasons. 2. Parents like the idea of having another means of direct communicat= ions with their children. We find that students read their e-mail at a rate= of 92% daily and 99% weekly. E-Mail is an option for communicating, but a= cell phone is also handy. While we know that most students here DO NOT pl= ug phones into their phone jacks, we still have their room phone number and= can leave messages. Those messages are forwarded to their e-mail as wave = file attachments. This provides an additional means of communicating. 3. Standard requirements for emergency preparedness requires an exten= ded level of communications. Having phones/list of numbers for each room as= signed helps with our ability to track our students. We stopped using the s= tudent room phone numbers in our emergency plans since most went unanswered= . Even though the message would get forwarded to their e-mail, we send an = e-mail anyway. We also send both a voice message and a text message to the= ir cells. 4. Having an active phone number also helps to support the communica= tions component of the retention effort (providing each room has a phone). = We were never able to correlate phones in the room to retention. We tried,= but there was no difference in the retention rates of those who used their= room phones and those who did not. 5. Safety and security impact As long as you contact the student, cel= l, e-mail, resident director, alarms, siren, etc., you've done the job. The concerns: 1. A large majority of students come to school with cell phones; Inde= ed, in our case over 99%. 2. We are currently paying for telecomm services that are not being f= ully utilized (ATT) As are we... though we are considering no longer provid= ing dial tone to each room. We use Paetec. 3. Installation and maintenance costs (short and long term) It is e= xpensive, and maintenance could be more than you anticipate. 4. Total cost vs. usage -- The concern here is will we get our retur= n on the investment? By now you've guessed my opinion on this one :). 5. Many schools are moving away from providing this service due to th= e cost (current trend analysis found in Kenneth Green's Campus Computing Su= rvey report 2011) I wouldn't say it is cost that's pushing college away, it= 'sd more a case of unused technology. If no one is using it, why bother to= support it? We would really appreciate your thoughts on this issue! Nathaniel E. Hewitt, III Vice President for Information Systems and Technology Wiley College 711 Wiley Avenue Marshall, Texas 75670 903-923-2404 (office) 903-263-9630 (cell) 903-927-2672 (fax) nhewitt@wileyc.edu Visit us on the web at www.wileyc.edu Wiley College: Home of The Great Debaters ********** Participation and subscription information for this EDUCAUSE Con= stituent Group discussion list can be found at http://www.educause.edu/grou= ps/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. --_000_2398337E30371A47B556742B49C7805B448C63D253EXCCRMBX01Cur_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Nathaniel,<= /o:p>

 

We = added an analog phone jack to every resident hall room in 1995.  At th= e time we even placed a physical telephone in each room.  At the time,= we felt it made sense.  Since then things have certainly changed.&nbs= p; Today, less than 1% of our resident students do not have a cell phone, 2= 0% have a traditional cell, and 78% have a smart phone.  The only chan= ge we expect is that the PCT without will get closer to zero, and the PCT w= ith smart phones will approach 100.  Still, we offer FREE access to th= e dial tone in each resident hall room, with FREE local service for roughly= a 50 mile radius around campus.  Less than 5% of the room phones are = used during any given semester, and that percentage has dropped each year. =  We will continue to support emergency phones around campus, and are c= ontemplating moving away from phone jacks in the rooms replacing them with = phones in the lounges.

 =

I’ve also responded to your considerations b= elow with some additional food for thought.

 

Good luck with whatever way y= ou decide to go.

 

Dennis Thibeault

CIO,= Curry College

 

From: The EDUCAUSE CIO Constituent Group Lists= erv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Hewitt, Nathanie= l
Sent: Tuesday, November 08, 2011 10:10 AM
To: CIO@LIS= TSERV.EDUCAUSE.EDU
Subject: [CIO] Residence Center Telecommunicat= ions...what do YOU do at your institution?

 

Good mornin= g, Colleagues!

 

At Wiley College, we have come to a crossroads. We are try= ing to decide what the best practice is for providing our resident students=   with telecommunications services. While we have been looking at inst= alling an ATA adapter solution (utilizing an analog adapter and controlling= the port), we recognize that the solution will enable our students to have= access to phones in their rooms, utilizing standard “Family dollar&#= 8221; analog phones.  The main advantage being that we would have the = ability to control communications, placing us in a position to  utiliz= e the system as a revenue generating stream.

 

My question…Is there a= value to having this service available for our students?

 

I ask based upo= n these considerations:

1. =       While a large majori= ty of our students come to Wiley with cell phones, there are those students= who don’t have cell phones and many more who  are not on plans,= per se, that allow for  consistent service…that is, they have l= imited plans and their phones tend to get turned off or numbers changed. We don’t find that their numbers change, and = we ask them to submit their cell numbers via our web portal.  If they = choose to do so, which most do, then we can contact them via their cell pho= ne (or via texting) in the event of emergencies, snow closures, or other re= asons.

2.  &nbs= p;    Parents like the idea of havin= g another means of direct communications with their children. We find that students read their e-mail at a rate of 92% daily= and 99% weekly.  E-Mail is an option for communicating, but a cell ph= one is also handy.  While we know that most students here DO NOT plug = phones into their phone jacks, we still have their room phone number and ca= n leave messages.  Those messages are forwarded to their e-mail as wav= e file attachments.  This provides an additional means of communicatin= g.

3.   &n= bsp;   Standard requirements for emergenc= y preparedness requires an extended level of communications. Having phones/= list of numbers for each room assigned helps with our ability to track our = students. We stopped using the student room phone= numbers in our emergency plans since most went unanswered.  Even thou= gh the message would get forwarded to their e-mail, we send an e-mail anywa= y.  We also send both a voice message and a text message to their cell= s.

4.   &n= bsp;   Having an active phone  numbe= r also helps to support the communications component of the retention effor= t (providing each room has a phone). We were neve= r able to correlate phones in the room to retention.  We tried, but th= ere was no difference in the retention rates of those who used their room p= hones and those who did not.

5.       Safety a= nd security impact As long as you contact the stu= dent, cell, e-mail, resident director, alarms, siren, etc., you’ve do= ne the job.

 

=

The concerns:

1.       A large m= ajority of students come to school with cell phones; Indeed, in our case over 99%.

2.       We = are currently paying for telecomm services that are not being fully utilize= d (ATT) As are we… though we are considerin= g no longer providing dial tone to each room.  We use Paetec.

3.<= span style=3D'font:7.0pt "Times New Roman"'>     &= nbsp; Installation and maintenance costs  (sho= rt and long term)  It is expensive, and maintenance could be more than you anticip= ate.

4.   =     Total cost vs. usage --  Th= e concern here is will we get our return on the investment? By now you’ve guessed= my opinion on this one J.

5.       Many schools are moving away from providing this service due to the cost= (current trend analysis found in Kenneth Green’s Campus Computing Su= rvey report 2011) I wouldn’t say it is cost= that’s pushing college away, it’sd more a case of unused techn= ology.  If no one is using it, why bother to support it?

 

We w= ould really appreciate your thoughts on this issue!

 

 

Nathaniel E. Hewitt, III

Vice President for Information Systems and Technology

=

Wiley College

711 W= iley Avenue

Marshall, Texas 75670

903-923-2404 (office)

903-263-9630 (cell)

903-927= -2672 (fax)

nhewitt@wileyc.edu

Visit us on the web at www.wileyc.edu

 

Wiley College: Home of The Great Debaters

 

 

********** Participation and subscription information for this EDU= CAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

= ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

--_000_2398337E30371A47B556742B49C7805B448C63D253EXCCRMBX01Cur_-- ------------------------------ Date: Tue, 8 Nov 2011 08:52:43 -0800 From: Sam Young Subject: Re: Residence Center Telecommunications...what do YOU do at your institution? Most of our students (98%+) have cell phones. Our problem is that we are on= a hill, sloping down to the ocean. The reception on various residence hall= s are very spotty. Because of our poor reception, we have to maintain phone= lines into the rooms. God bless, Sam Young Chief Information Officer Point Loma Nazarene University Individualization ~ Achiever ~ Learner ~ Belief ~ Activator ________________________________ From: "Thibeault, Dennis" Reply-To: The EDUCAUSE CIO Constituent Group Listserv Date: Tue, 8 Nov 2011 07:52:38 -0800 To: "CIO@LISTSERV.EDUCAUSE.EDU" Subject: Re: [CIO] Residence Center Telecommunications...what do YOU do at = your institution? Nathaniel, We added an analog phone jack to every resident hall room in 1995. At the = time we even placed a physical telephone in each room. At the time, we fel= t it made sense. Since then things have certainly changed. Today, less th= an 1% of our resident students do not have a cell phone, 20% have a traditi= onal cell, and 78% have a smart phone. The only change we expect is that t= he PCT without will get closer to zero, and the PCT with smart phones will = approach 100. Still, we offer FREE access to the dial tone in each residen= t hall room, with FREE local service for roughly a 50 mile radius around ca= mpus. Less than 5% of the room phones are used during any given semester, = and that percentage has dropped each year. We will continue to support eme= rgency phones around campus, and are contemplating moving away from phone j= acks in the rooms replacing them with phones in the lounges. I=92ve also responded to your considerations below with some additional foo= d for thought. Good luck with whatever way you decide to go. Dennis Thibeault CIO, Curry College From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUC= AUSE.EDU] On Behalf Of Hewitt, Nathaniel Sent: Tuesday, November 08, 2011 10:10 AM To: CIO@LISTSERV.EDUCAUSE.EDU Subject: [CIO] Residence Center Telecommunications...what do YOU do at your= institution? Good morning, Colleagues! At Wiley College, we have come to a crossroads. We are trying to decide wha= t the best practice is for providing our resident students with telecommun= ications services. While we have been looking at installing an ATA adapter = solution (utilizing an analog adapter and controlling the port), we recogni= ze that the solution will enable our students to have access to phones in t= heir rooms, utilizing standard =93Family dollar=94 analog phones. The main= advantage being that we would have the ability to control communications, = placing us in a position to utilize the system as a revenue generating str= eam. My question=85Is there a value to having this service available for our stu= dents? I ask based upon these considerations: 1. While a large majority of our students come to Wiley with cell pho= nes, there are those students who don=92t have cell phones and many more wh= o are not on plans, per se, that allow for consistent service=85that is, = they have limited plans and their phones tend to get turned off or numbers = changed. We don=92t find that their numbers change, and we ask them to subm= it their cell numbers via our web portal. If they choose to do so, which m= ost do, then we can contact them via their cell phone (or via texting) in t= he event of emergencies, snow closures, or other reasons. 2. Parents like the idea of having another means of direct communicat= ions with their children. We find that students read their e-mail at a rate= of 92% daily and 99% weekly. E-Mail is an option for communicating, but a= cell phone is also handy. While we know that most students here DO NOT pl= ug phones into their phone jacks, we still have their room phone number and= can leave messages. Those messages are forwarded to their e-mail as wave = file attachments. This provides an additional means of communicating. 3. Standard requirements for emergency preparedness requires an exten= ded level of communications. Having phones/list of numbers for each room as= signed helps with our ability to track our students. We stopped using the s= tudent room phone numbers in our emergency plans since most went unanswered= . Even though the message would get forwarded to their e-mail, we send an = e-mail anyway. We also send both a voice message and a text message to the= ir cells. 4. Having an active phone number also helps to support the communica= tions component of the retention effort (providing each room has a phone). = We were never able to correlate phones in the room to retention. We tried,= but there was no difference in the retention rates of those who used their= room phones and those who did not. 5. Safety and security impact As long as you contact the student, cel= l, e-mail, resident director, alarms, siren, etc., you=92ve done the job. The concerns: 1. A large majority of students come to school with cell phones; Inde= ed, in our case over 99%. 2. We are currently paying for telecomm services that are not being f= ully utilized (ATT) As are we=85 though we are considering no longer provid= ing dial tone to each room. We use Paetec. 3. Installation and maintenance costs (short and long term) It is ex= pensive, and maintenance could be more than you anticipate. 4. Total cost vs. usage -- The concern here is will we get our retur= n on the investment? By now you=92ve guessed my opinion on this one :). 5. Many schools are moving away from providing this service due to th= e cost (current trend analysis found in Kenneth Green=92s Campus Computing = Survey report 2011) I wouldn=92t say it is cost that=92s pushing college aw= ay, it=92sd more a case of unused technology. If no one is using it, why b= other to support it? We would really appreciate your thoughts on this issue! Nathaniel E. Hewitt, III Vice President for Information Systems and Technology Wiley College 711 Wiley Avenue Marshall, Texas 75670 903-923-2404 (office) 903-263-9630 (cell) 903-927-2672 (fax) nhewitt@wileyc.edu Visit us on the web at www.wileyc.edu Wiley College: Home of The Great Debaters ********** Participation and subscription information for this EDUCAUSE Con= stituent Group discussion list can be found at http://www.educause.edu/grou= ps/. ********** Participation and subscription information for this EDUCAUSE Con= stituent Group discussion list can be found at http://www.educause.edu/grou= ps/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ------------------------------ Date: Tue, 8 Nov 2011 17:01:38 +0000 From: Sheila Crowe Subject: Re: Residence Center Telecommunications...what do YOU do at your institution? 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dWJzY3JpcHRpb24gaW5mb3JtYXRpb24gZm9yIHRoaXMgRURVQ0FVU0UgQ29uc3RpdHVlbnQgR3Jv dXAgZGlzY3Vzc2lvbiBsaXN0IGNhbiBiZSBmb3VuZCBhdCBodHRwOi8vd3d3LmVkdWNhdXNlLmVk dS9ncm91cHMvLg0KDQo= ------------------------------ Date: Tue, 8 Nov 2011 17:15:22 +0000 From: Rich A Whitney Subject: Managing distributed computer assets --_000_5B75E0A52FA2F046A0BFA2C80132C69B3BAEADF6ANCEXDB02appsad_ Content-Type: text/plain; charset="koi8-r" Content-Transfer-Encoding: quoted-printable Colleagues, For the better part of a decade, we have not formally tracked university-ow= ned personal computers (desktops, laptops) due to decision by the universit= y to not track items costing less than $2500. We have maintained and evolv= ed fairly mature network connectivity policies that establish requirements = for all devices connecting to a campus wired- or wireless networks (both un= iversity-owned or personal). Today, we're migrating users and computers to a new federated directory ser= vice which involves movement away from legacy directories and discovery and= connection of formerly unconnected devices. While getting to a single dir= ectory will dramatically simplify our EA and give us single identity effici= ency, it will also give us much needed visibility of distributed assets and= help us tremendously in better handling security, software and asset manag= ement. As you might expect, our migration teams are experiencing some push= back from users when they are told that all university-owned devices will b= e domain-connected. I'm hoping that some of you might be willing to share with me your local ne= twork and computer policies pertaining to things like domain-connection, re= quirements for connecting to university networks, etc. I'd appreciate the = input either here or offlist. Thanks! Rich. ____________________________ Richard A. Whitney, Ph.D. CIO/VP Information Technology University of Alaska - Anchorage 907-786-4754 (o) | 907-360-7755 (c) rich.whitney@uaa.alaska.edu http://cio.uaa.alaska.edu =D7 Be a UAA skeptic!!! NEVER give any personal information to an email reque= stor. No reputable organization will ever ask for your username, password,= or any other personal information via email. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. --_000_5B75E0A52FA2F046A0BFA2C80132C69B3BAEADF6ANCEXDB02appsad_ Content-Type: text/html; charset="koi8-r" Content-Transfer-Encoding: quoted-printable

Colleagues,=

 

Fo= r the better part of a decade, we have not formally tracked university-owne= d personal computers (desktops, laptops) due to decision by the university = to not track items costing less than $2500.=9A We have maintained and evolv= ed fairly mature network connectivity policies that establish requirements = for all devices connecting to a campus wired- or wireless networks (both un= iversity-owned or personal).=9A

&n= bsp;

Today, we’re migrating users and c= omputers to a new federated directory service which involves movement away = from legacy directories and discovery and connection of formerly unconnecte= d devices.=9A While getting to a single directory will dramatically simplif= y our EA and give us single identity efficiency, it will also give us much = needed visibility of distributed assets and help us tremendously in better = handling security, software and asset management.=9A As you might expect, o= ur migration teams are experiencing some pushback from users when they are = told that all university-owned devices will be domain-connected.=9A

 

I&#8= 217;m hoping that some of you might be willing to share with me your local = network and computer policies pertaining to things like domain-connection, = requirements for connecting to university networks, etc.=9A I’d appre= ciate the input either here or offlist.

=  

Thanks!

 

Rich.

 

____________= ________________

Richard A. Whitn= ey, Ph.D.

CIO/VP Information Technology

University of Alaska – Anchorage

90= 7-786-4754 (o)=9A=9A |=9A=9A 907-360-7755 (c)

rich.whitney@uaa.alaska.edu

http://cio.uaa.alaska.edu

=D7

 

= Be a UAA skeptic!!!=9A=9A NEVER= give any personal information = to an email requestor.=9A No reputable organization will ever ask for your = username, password, or any other personal information via email.

 

= ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

--_000_5B75E0A52FA2F046A0BFA2C80132C69B3BAEADF6ANCEXDB02appsad_-- ------------------------------ Date: Tue, 8 Nov 2011 10:20:58 -0700 From: "Crowe, Sheila" Subject: Re: Residence Center Telecommunications...what do YOU do at your institution? I should have added the caveat that we don't have many cell carriers up her= e in the great white northwest, often referred to as "Montanada." =20 -----Original Message----- From: sheila@montana.edu [mailto:sheila@montana.edu]=20 Sent: Tuesday, November 08, 2011 10:02 AM To: The EDUCAUSE CIO Constituent Group Listserv Subject: Re: [CIO] Residence Center Telecommunications...what do YOU do at = your institution? We have removed phones but have dial tone available upon request. The annua= l savings that has been realized will most likely go into buying infrastruc= ture to support our residents' insatiable consumption of bandwidth. As for = cell signal, the university has leased rooftop space for years. Sheila Crowe MSU ResNet Sent via BlackBerry by AT&T -----Original Message----- From: Sam Young Sender: The EDUCAUSE CIO Constituent Group Listserv Date: Tue, 8 Nov 2011 09:52:43 To: CIO@LISTSERV.EDUCAUSE.EDU Reply-To: The EDUCAUSE CIO Constituent Group Listserv Subject: Re: [CIO] Residence Center Telecommunications...what do YOU do at = your institution? Most of our students (98%+) have cell phones. Our problem is that we are on= a hill, sloping down to the ocean. The reception on various residence hall= s are very spotty. Because of our poor reception, we have to maintain phone= lines into the rooms. God bless, Sam Young Chief Information Officer Point Loma Nazarene University Individualization ~ Achiever ~ Learner ~ Belief ~ Activator ________________________________ From: "Thibeault, Dennis" Reply-To: The EDUCAUSE CIO Constituent Group Listserv Date: Tue, 8 Nov 2011 07:52:38 -0800 To: "CIO@LISTSERV.EDUCAUSE.EDU" Subject: Re: [CIO] Residence Center Telecommunications...what do YOU do at = your institution? Nathaniel, We added an analog phone jack to every resident hall room in 1995. At the = time we even placed a physical telephone in each room. At the time, we fel= t it made sense. Since then things have certainly changed. Today, less th= an 1% of our resident students do not have a cell phone, 20% have a traditi= onal cell, and 78% have a smart phone. The only change we expect is that t= he PCT without will get closer to zero, and the PCT with smart phones will = approach 100. Still, we offer FREE access to the dial tone in each residen= t hall room, with FREE local service for roughly a 50 mile radius around ca= mpus. Less than 5% of the room phones are used during any given semester, = and that percentage has dropped each year. We will continue to support eme= rgency phones around campus, and are contemplating moving away from phone j= acks in the rooms replacing them with phones in the lounges. I've also responded to your considerations below with some additional food = for thought. Good luck with whatever way you decide to go. Dennis Thibeault CIO, Curry College From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUC= AUSE.EDU] On Behalf Of Hewitt, Nathaniel Sent: Tuesday, November 08, 2011 10:10 AM To: CIO@LISTSERV.EDUCAUSE.EDU Subject: [CIO] Residence Center Telecommunications...what do YOU do at your= institution? Good morning, Colleagues! At Wiley College, we have come to a crossroads. We are trying to decide wha= t the best practice is for providing our resident students with telecommun= ications services. While we have been looking at installing an ATA adapter = solution (utilizing an analog adapter and controlling the port), we recogni= ze that the solution will enable our students to have access to phones in t= heir rooms, utilizing standard "Family dollar" analog phones. The main adv= antage being that we would have the ability to control communications, plac= ing us in a position to utilize the system as a revenue generating stream. My question...Is there a value to having this service available for our stu= dents? I ask based upon these considerations: 1. While a large majority of our students come to Wiley with cell pho= nes, there are those students who don't have cell phones and many more who = are not on plans, per se, that allow for consistent service...that is, th= ey have limited plans and their phones tend to get turned off or numbers ch= anged. We don't find that their numbers change, and we ask them to submit t= heir cell numbers via our web portal. If they choose to do so, which most = do, then we can contact them via their cell phone (or via texting) in the e= vent of emergencies, snow closures, or other reasons. 2. Parents like the idea of having another means of direct communicat= ions with their children. We find that students read their e-mail at a rate= of 92% daily and 99% weekly. E-Mail is an option for communicating, but a= cell phone is also handy. While we know that most students here DO NOT pl= ug phones into their phone jacks, we still have their room phone number and= can leave messages. Those messages are forwarded to their e-mail as wave = file attachments. This provides an additional means of communicating. 3. Standard requirements for emergency preparedness requires an exten= ded level of communications. Having phones/list of numbers for each room as= signed helps with our ability to track our students. We stopped using the s= tudent room phone numbers in our emergency plans since most went unanswered= . Even though the message would get forwarded to their e-mail, we send an = e-mail anyway. We also send both a voice message and a text message to the= ir cells. 4. Having an active phone number also helps to support the communica= tions component of the retention effort (providing each room has a phone). = We were never able to correlate phones in the room to retention. We tried,= but there was no difference in the retention rates of those who used their= room phones and those who did not. 5. Safety and security impact As long as you contact the student, cel= l, e-mail, resident director, alarms, siren, etc., you've done the job. The concerns: 1. A large majority of students come to school with cell phones; Inde= ed, in our case over 99%. 2. We are currently paying for telecomm services that are not being f= ully utilized (ATT) As are we... though we are considering no longer provid= ing dial tone to each room. We use Paetec. 3. Installation and maintenance costs (short and long term) It is ex= pensive, and maintenance could be more than you anticipate. 4. Total cost vs. usage -- The concern here is will we get our retur= n on the investment? By now you've guessed my opinion on this one :). 5. Many schools are moving away from providing this service due to th= e cost (current trend analysis found in Kenneth Green's Campus Computing Su= rvey report 2011) I wouldn't say it is cost that's pushing college away, it= 'sd more a case of unused technology. If no one is using it, why bother to= support it? We would really appreciate your thoughts on this issue! Nathaniel E. Hewitt, III Vice President for Information Systems and Technology Wiley College 711 Wiley Avenue Marshall, Texas 75670 903-923-2404 (office) 903-263-9630 (cell) 903-927-2672 (fax) nhewitt@wileyc.edu Visit us on the web at www.w= ileyc.edu Wiley College: Home of The Great Debaters ********** Participation and subscription information for this EDUCAUSE Con= stituent Group discussion list can be found at http://www.educause.edu/grou= ps/. ********** Participation and subscription information for this EDUCAUSE Con= stituent Group discussion list can be found at http://www.educause.edu/grou= ps/. ********** Participation and subscription information for this EDUCAUSE Constituent Gr= oup discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ------------------------------ Date: Tue, 8 Nov 2011 12:44:51 -0500 From: Trevor Wallis Subject: Re: Residence Center Telecommunications...what do YOU do at your institution? We used to provide free dial-tone to every residence hall room but the resident(s) had to bring/buy their own generic analog phone. About 90% of the students never bothered to connect a phone. This year, we changed the policy so they now have to request a dial-tone and pay a $25 connection fee (just enough to make them consider if they really want it). This is a one-time fee for as long as they reside in that room; there is no monthly charge. This substantially reduced the number of analog phone ports we need to support (and the number of DID numbers we need) and covers our cost for a technician to activate the dial-tone for the ones that need it. So far, everyone seems pleased with the plan. No complaints. Trevor A. Wallis Vice President of Campus Technology Chief Information Officer SOUTHERN SEMINARY 2825 Lexington Road Louisville, KY 40280 Phone: 502.897.4193 Fax: 502.897.4125 twallis@sbts.edu Don't be a phishing victim =96 Southern Seminary and other reputable organizations will never use email to ask for your password, social security number or confidential personal information. -----Original Message----- From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Sheila Crowe Sent: Tuesday, November 08, 2011 12:02 PM To: CIO@LISTSERV.EDUCAUSE.EDU Subject: Re: [CIO] Residence Center Telecommunications...what do YOU do at your institution? We have removed phones but have dial tone available upon request. The annual savings that has been realized will most likely go into buying infrastructure to support our residents' insatiable consumption of bandwidth. As for cell signal, the university has leased rooftop space for years. Sheila Crowe MSU ResNet Sent via BlackBerry by AT&T -----Original Message----- From: Sam Young Sender: The EDUCAUSE CIO Constituent Group Listserv Date: Tue, 8 Nov 2011 09:52:43 To: CIO@LISTSERV.EDUCAUSE.EDU Reply-To: The EDUCAUSE CIO Constituent Group Listserv Subject: Re: [CIO] Residence Center Telecommunications...what do YOU do at your institution? Most of our students (98%+) have cell phones. Our problem is that we are on a hill, sloping down to the ocean. The reception on various residence halls are very spotty. Because of our poor reception, we have to maintain phone lines into the rooms. God bless, Sam Young Chief Information Officer Point Loma Nazarene University Individualization ~ Achiever ~ Learner ~ Belief ~ Activator ________________________________ From: "Thibeault, Dennis" Reply-To: The EDUCAUSE CIO Constituent Group Listserv Date: Tue, 8 Nov 2011 07:52:38 -0800 To: "CIO@LISTSERV.EDUCAUSE.EDU" Subject: Re: [CIO] Residence Center Telecommunications...what do YOU do at your institution? Nathaniel, We added an analog phone jack to every resident hall room in 1995. At the time we even placed a physical telephone in each room. At the time, we felt it made sense. Since then things have certainly changed. Today, less than 1% of our resident students do not have a cell phone, 20% have a traditional cell, and 78% have a smart phone. The only change we expect is that the PCT without will get closer to zero, and the PCT with smart phones will approach 100. Still, we offer FREE access to the dial tone in each resident hall room, with FREE local service for roughly a 50 mile radius around campus. Less than 5% of the room phones are used during any given semester, and that percentage has dropped each year. We will continue to support emergency phones around campus, and are contemplating moving away from phone jacks in the rooms replacing them with phones in the lounges. I=92ve also responded to your considerations below with some additional foo= d for thought. Good luck with whatever way you decide to go. Dennis Thibeault CIO, Curry College From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Hewitt, Nathaniel Sent: Tuesday, November 08, 2011 10:10 AM To: CIO@LISTSERV.EDUCAUSE.EDU Subject: [CIO] Residence Center Telecommunications...what do YOU do at your institution? Good morning, Colleagues! At Wiley College, we have come to a crossroads. We are trying to decide what the best practice is for providing our resident students with telecommunications services. While we have been looking at installing an ATA adapter solution (utilizing an analog adapter and controlling the port), we recognize that the solution will enable our students to have access to phones in their rooms, utilizing standard =93Family dollar=94 ana= log phones. The main advantage being that we would have the ability to control communications, placing us in a position to utilize the system as a revenue generating stream. My question=85Is there a value to having this service available for our students? I ask based upon these considerations: 1. While a large majority of our students come to Wiley with cell phones, there are those students who don=92t have cell phones and many more who are not on plans, per se, that allow for consistent service=85that is= , they have limited plans and their phones tend to get turned off or numbers changed. We don=92t find that their numbers change, and we ask them to submit their cell numbers via our web portal. If they choose to do so, which most do, then we can contact them via their cell phone (or via texting) in the event of emergencies, snow closures, or other reasons. 2. Parents like the idea of having another means of direct communications with their children. We find that students read their e-mail at a rate of 92% daily and 99% weekly. E-Mail is an option for communicating, but a cell phone is also handy. While we know that most students here DO NOT plug phones into their phone jacks, we still have their room phone number and can leave messages. Those messages are forwarded to their e-mail as wave file attachments. This provides an additional means of communicating. 3. Standard requirements for emergency preparedness requires an extended level of communications. Having phones/list of numbers for each room assigned helps with our ability to track our students. We stopped using the student room phone numbers in our emergency plans since most went unanswered. Even though the message would get forwarded to their e-mail, we send an e-mail anyway. We also send both a voice message and a text message to their cells. 4. Having an active phone number also helps to support the communications component of the retention effort (providing each room has a phone). We were never able to correlate phones in the room to retention. We tried, but there was no difference in the retention rates of those who used their room phones and those who did not. 5. Safety and security impact As long as you contact the student, cell, e-mail, resident director, alarms, siren, etc., you=92ve done the job= . The concerns: 1. A large majority of students come to school with cell phones; Indeed, in our case over 99%. 2. We are currently paying for telecomm services that are not being fully utilized (ATT) As are we=85 though we are considering no longer providing dial tone to each room. We use Paetec. 3. Installation and maintenance costs (short and long term) It is expensive, and maintenance could be more than you anticipate. 4. Total cost vs. usage -- The concern here is will we get our return on the investment? By now you=92ve guessed my opinion on this one :)= . 5. Many schools are moving away from providing this service due to the cost (current trend analysis found in Kenneth Green=92s Campus Computin= g Survey report 2011) I wouldn=92t say it is cost that=92s pushing college aw= ay, it=92sd more a case of unused technology. If no one is using it, why bothe= r to support it? We would really appreciate your thoughts on this issue! Nathaniel E. Hewitt, III Vice President for Information Systems and Technology Wiley College 711 Wiley Avenue Marshall, Texas 75670 903-923-2404 (office) 903-263-9630 (cell) 903-927-2672 (fax) nhewitt@wileyc.edu Visit us on the web at www.wileyc.edu Wiley College: Home of The Great Debaters ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ------------------------------ Date: Tue, 8 Nov 2011 18:19:23 +0000 From: "Dalton, James" Subject: Re: Residence Center Telecommunications...what do YOU do at your institution? --_000_445470A6EE4C4A638BC6DDFB622AF5B2roanokeedu_ Content-Type: text/plain; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable At Roanoke College we had provided an analog line to which the student coul= d connect a generic phone as part of the telecommunications fee which also = covered CATV and Internet connection in the residence hall. Over three yea= rs ago when we moved to VOIP campus wide we made phones optional in residen= ce halls with a $250 deposit for the VOIP phone. Less then five students o= ut of 1200 requested a phone. We received no push back even though cell co= verage is not 100%. Note we also kept the telecommunications fee in place. We used the savings for a 5 year payback on the VOIP system with telephones= in all classrooms, intercom broadcast system and unified messaging. This = past summer further savings were realized by moving to SIP trunks for voice= . Through attrition we have also transitioned the telephone staff to netwo= rking staff. The move has been very cost effective and the transition has been smooth. = Through the entire process we had three staff members total in telecom and = networking, originally 2 nontechnical and one technical now we have two tec= hnical and one nontechnical. Roanoke College is 2000 students. Let me know if you have any questions. James R. Dalton VP of IT Roanoke College PS. Have to love iPads with keyboard/case on these longer emails. On Nov 8, 2011, at 10:10 AM, "Hewitt, Nathaniel" > wrote: Good morning, Colleagues! At Wiley College, we have come to a crossroads. We are trying to decide wha= t the best practice is for providing our resident students with telecommun= ications services. While we have been looking at installing an ATA adapter = solution (utilizing an analog adapter and controlling the port), we recogni= ze that the solution will enable our students to have access to phones in t= heir rooms, utilizing standard =93Family dollar=94 analog phones. The main= advantage being that we would have the ability to control communications, = placing us in a position to utilize the system as a revenue generating str= eam. My question=85Is there a value to having this service available for our stu= dents? I ask based upon these considerations: 1. While a large majority of our students come to Wiley with cell pho= nes, there are those students who don=92t have cell phones and many more wh= o are not on plans, per se, that allow for consistent service=85that is, = they have limited plans and their phones tend to get turned off or numbers = changed. 2. Parents like the idea of having another means of direct communicat= ions with their children. 3. Standard requirements for emergency preparedness requires an exten= ded level of communications. Having phones/list of numbers for each room as= signed helps with our ability to track our students. 4. Having an active phone number also helps to support the communica= tions component of the retention effort (providing each room has a phone). 5. Safety and security impact The concerns: 1. A large majority of students come to school with cell phones; 2. We are currently paying for telecomm services that are not being f= ully utilized (ATT) 3. Installation and maintenance costs (short and long term) 4. Total cost vs. usage -- The concern here is will we get our retur= n on the investment? 5. Many schools are moving away from providing this service due to th= e cost (current trend analysis found in Kenneth Green=92s Campus Computing = Survey report 2011) We would really appreciate your thoughts on this issue! Nathaniel E. Hewitt, III Vice President for Information Systems and Technology Wiley College 711 Wiley Avenue Marshall, Texas 75670 903-923-2404 (office) 903-263-9630 (cell) 903-927-2672 (fax) nhewitt@wileyc.edu Visit us on the web at www.wileyc.edu Wiley College: Home of The Great Debaters ********** Participation and subscription information for this EDUCAUSE Con= stituent Group discussion list can be found at http://www.educause.edu/grou= ps/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. --_000_445470A6EE4C4A638BC6DDFB622AF5B2roanokeedu_ Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable

At Roanoke College we had provided an analog line to which the student= could connect a generic phone as part of the telecommunications fee which = also covered CATV and Internet connection in the residence hall.  Over= three years ago when we moved to VOIP campus wide we made phones optional in residence halls with a $250 deposit= for the VOIP phone.  Less then five students out of 1200 requested a = phone.  We received no push back even though cell coverage is not 100%= .  Note we also kept the telecommunications fee in place.

We used the savings for a 5 year payback on the VOIP system with telep= hones in all classrooms, intercom broadcast system and unified messaging. &= nbsp;This past summer further savings were realized by moving to SIP trunks= for voice.  Through attrition we have also transitioned the telephone staff to networking staff.  

The move has been very cost effective and the transition has been smoo= th.  Through the entire process we had three staff members total in te= lecom and networking, originally 2 nontechnical and one technical now we ha= ve two technical and one nontechnical.  Roanoke College is 2000 students.

Let me know if you have any questions.

James R. Dalton
VP of IT 
Roanoke College

PS.  Have to love iPads with keyboard/case on these longer emails= .

On Nov 8, 2011, at 10:10 AM, "Hewitt, Nathaniel" <nhewitt@WILEYC.EDU> wrote:

Good morning, Colleagues!

 

At Wiley College, we have come to a crossroads. We a= re trying to decide what the best practice is for providing our resident st= udents  with telecommunications services. While we have been looking a= t installing an ATA adapter solution (utilizing an analog adapter and controlling the port), we recognize that the solutio= n will enable our students to have access to phones in their rooms, utilizi= ng standard =93Family dollar=94 analog phones.  The main advantage bei= ng that we would have the ability to control communications, placing us in a position to  utilize the system as a = revenue generating stream.

 

My question=85Is there a value to having this servic= e available for our students?

 

I ask based upon these considerations:

1.    &nbs= p;  While a large majority of our students come to = Wiley with cell phones, there are those students who don=92t have cell phon= es and many more who  are not on plans, per se, that allow for  c= onsistent service=85that is, they have limited plans and their phones tend to get turned off or numbers changed.

2.    &nbs= p;  Parents like the idea of having another means o= f direct communications with their children.

3.    &nbs= p;  Standard requirements for emergency preparednes= s requires an extended level of communications. Having phones/list of numbe= rs for each room assigned helps with our ability to track our students.

4.    &nbs= p;  Having an active phone  number also helps = to support the communications component of the retention effort (providing = each room has a phone).

5.    &nbs= p;  Safety and security impact

 

The concerns:

1.    &nbs= p;  A large majority of students come to school wit= h cell phones;

2.    &nbs= p;  We are currently paying for telecomm services t= hat are not being fully utilized (ATT)

3.    &nbs= p;  Installation and maintenance costs  (short= and long term)

4.    &nbs= p;  Total cost vs. usage --  The concern here = is will we get our return on the investment?

5.    &nbs= p;  Many schools are moving away from providing thi= s service due to the cost (current trend analysis found in Kenneth Green=92= s Campus Computing Survey report 2011)

 

We would really appreciate your thoughts on this iss= ue!

 

 

Nathaniel E. Hewitt, III

Vice President for Information Systems and Technolog= y

Wiley College

711 Wiley Avenue

Marshall, Texas 75670

903-923-2404 (office)

903-263-9630 (cell)

903-927-2672 (fax)

nhewitt@wileyc.edu

Visit us on the web at www.wileyc.edu<= /p>

 

Wiley College: Home of The Great Debaters=

 

 

********** Participation and subscription information for this EDUCAUSE Con= stituent Group discussion list can be found at http://www.educause.edu/groups/= .

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

--_000_445470A6EE4C4A638BC6DDFB622AF5B2roanokeedu_-- ------------------------------ Date: Tue, 8 Nov 2011 18:22:26 +0000 From: "Eckardt, Chip" Subject: Re: Managing distributed computer assets --_000_E068FE21F5FE4348AD1604DFC6D70862uwecedu_ Content-Type: text/plain; charset="windows-1251" Content-Transfer-Encoding: quoted-printable Here at UW-Eau Claire we have always inventoried and tracked desktop and la= ptop computers for a number of reasons. -We charge a yearly computer support fee that covers the costs of the softw= are on the client and some of the backend software -We have a four year rotation policy and our chairs, deans, directors can g= et reports showing the age of each computer each employee has -We track in Microsoft's System Center Configuration Manager for pushing ou= t software, managing security patches, checking error logs. Also use JAMF'= s products to do similar management on the Mac platform. We need to know w= ho the computer is assigned to in case we have to contact that person or ph= ysically go to that computer in the even of a compromised computer or a pro= blem the user is having. -Our HelpDesk has the ability, with the computer owner's permission, to tak= e control of computer remotely so user can see what our a help Desk staff m= ember is doing. Sometimes just in time training. Need to know computer an= d who it is assigned to so we connect to the correct computer. Chip Eckardt CIO UW-Eau Claire 105 Garfield Ave. Eau Claire, WI 54701 On Nov 8, 2011, at 11:16 AM, "Rich A Whitney" > wrote: Colleagues, For the better part of a decade, we have not formally tracked university-ow= ned personal computers (desktops, laptops) due to decision by the universit= y to not track items costing less than $2500. We have maintained and evolv= ed fairly mature network connectivity policies that establish requirements = for all devices connecting to a campus wired- or wireless networks (both un= iversity-owned or personal). Today, we=92re migrating users and computers to a new federated directory s= ervice which involves movement away from legacy directories and discovery a= nd connection of formerly unconnected devices. While getting to a single d= irectory will dramatically simplify our EA and give us single identity effi= ciency, it will also give us much needed visibility of distributed assets a= nd help us tremendously in better handling security, software and asset man= agement. As you might expect, our migration teams are experiencing some pu= shback from users when they are told that all university-owned devices will= be domain-connected. I=92m hoping that some of you might be willing to share with me your local = network and computer policies pertaining to things like domain-connection, = requirements for connecting to university networks, etc. I=92d appreciate = the input either here or offlist. Thanks! Rich. ____________________________ Richard A. Whitney, Ph.D. CIO/VP Information Technology University of Alaska =96 Anchorage 907-786-4754 (o) | 907-360-7755 (c) rich.whitney@uaa.alaska.edu http://cio.uaa.alaska.edu =E2 Be a UAA skeptic!!! NEVER give any personal information to an email reque= stor. No reputable organization will ever ask for your username, password,= or any other personal information via email. ********** Participation and subscription information for this EDUCAUSE Con= stituent Group discussion list can be found at http://www.educause.edu/grou= ps/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. --_000_E068FE21F5FE4348AD1604DFC6D70862uwecedu_ Content-Type: text/html; charset="windows-1251" Content-Transfer-Encoding: quoted-printable

Here at UW-Eau Claire we have always inventoried and tracked desktop a= nd laptop computers for a number of reasons.
-We charge a yearly computer support fee that covers the costs of the = software on the client and some of the backend software
-We have a four year rotation policy and our chairs, deans, directors = can get reports showing the age of each computer each employee has
-We track in Microsoft's System Center Configuration Manager for pushi= ng out software, managing security patches, checking error logs.  Also= use JAMF's products to do similar management on the Mac platform.  We= need to know who the computer is assigned to in case we have to contact that person or physically go to that compute= r in the even of a compromised computer or a problem the user is having.
-Our HelpDesk has the ability, with the computer owner's permission, t= o take control of computer remotely so user can see what our a help Desk st= aff member is doing.  Sometimes just in time training.  Need to k= now computer and who it is assigned to so we connect to the correct computer.


Chip Eckardt
CIO
UW-Eau Claire
105 Garfield Ave.
Eau Claire, WI 54701


On Nov 8, 2011, at 11:16 AM, "Rich A Whitney" <rawhitney@UAA.ALASKA.EDU> wrote:

Colleagues,

 

For the better part of a decade, we have not formall= y tracked university-owned personal computers (desktops, laptops) due to de= cision by the university to not track items costing less than $2500.  = We have maintained and evolved fairly mature network connectivity policies that establish requirements for all devices = connecting to a campus wired- or wireless networks (both university-owned o= r personal). 

 

Today, we=92re migrating users and computers to a ne= w federated directory service which involves movement away from legacy dire= ctories and discovery and connection of formerly unconnected devices. = While getting to a single directory will dramatically simplify our EA and give us single identity efficiency, it wi= ll also give us much needed visibility of distributed assets and help us tr= emendously in better handling security, software and asset management.&nbsp= ; As you might expect, our migration teams are experiencing some pushback from users when they are told that al= l university-owned devices will be domain-connected. 

 

I=92m hoping that some of you might be willing to sh= are with me your local network and computer policies pertaining to things l= ike domain-connection, requirements for connecting to university networks, = etc.  I=92d appreciate the input either here or offlist.

 

Thanks!

 

Rich.

 

____________________________

Richard A. Whitney, Ph.D.

CIO/VP Information T= echnology

University of Alaska= =96 Anchorage

907-786-4754 (o)&nbs= p;  |   907-360-7755 (c)

rich.whitney@uaa.alaska.edu

http://cio.uaa.alaska.edu

=E2

 <= /span>

Be a UAA skeptic!!!   NEVER give any personal information to an email requestor.  No reputabl= e organization will ever ask for your username, password, or any other personal information via email.

 

********** Participation and subscription information for this EDUCAUSE Con= stituent Group discussion list can be found at http://www.educause.edu/groups/= .

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

--_000_E068FE21F5FE4348AD1604DFC6D70862uwecedu_-- ------------------------------ Date: Tue, 8 Nov 2011 12:25:13 -0600 From: David Sisk Subject: Re: Residence Center Telecommunications...what do YOU do at your institution? --20cf303a2d133fa01104b13d56ad Content-Type: text/plain; charset=windows-1252 Content-Transfer-Encoding: quoted-printable Nathaniel, We have not generated revenue off telephone service in at least six years. I am dubious that you'd see a significant return on this investment if you provided it to students. We used to provide a telephone handset and local calling to all on-campus student rooms (approximately 1,300 beds). Every student was given a voicemail box. There was no charge for these services. In the last few years, we found that most students were unplugging their phones and putting them up on a shelf. Only a small percentage bothered to initialize their voicemail boxes. This past summer we collected all the handsets and turned off the signal. We did not create voicemail boxes. Students who want a handset and/or a voicemail box can get one on request. So far there have been about 150 requests for handsets and perhaps 100 for voicemail boxes. There are still handsets on each floor in the hall and in the RA/Hall Director offices, plus the emergency phones across campus. There have been a few requests where the parent says "please give my child a phone" but the student says "no, I don't want it." They're adults; they make the decision. Cel signals are variable depending on the carrier and where the callers are. Some of the newer, LEED-friendlier buildings (ex. triple-insulated glass) seem more problematic for cel service. I've been contacted by a few parents who encourage us to install cel signal repeaters. I have had to tell them that such repeaters are carrier-specific and we'd need at least one per building, at an unsupportable cost. Good luck! David _____________________________________________________________________ David W. Sisk Associate Director for Administration, Information Technology Services Macalester College / 1600 Grand Avenue / Saint Paul, Minnesota 55105-1899 http://www.macalester.edu/~sisk/ Voice (651) 696-6745, FAX (651) 696-6778

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