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Contract desktop support models
I manage a contract desktop support service here at Oregon State University (http://oregonstate.edu/is/tss/cn/). We currently manage support for about 60% of campus Colleges and departments. We are thinking about changing our fee structure to reduce administrative overhead.
I will be attending Educause next week and wondered if anyone with contract desktop services would be interested in meeting to discuss the various models in place. If you are not attending Educause and are interested in the topic, I would be happy to talk by phone after the conference.
If you are interested, please let me know!
Tammy Barr, Director Tammy.Barr@oregonstate.edu
Technology Support Services 541-737-5404
Oregon State University http://tss.oregonstate.edu
Information Services, Valley Library
Corvallis, OR 97331