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Leah,

Thanks for mentioning the COREDATA survey.

Could you please tell the list what the plans are for improving the usability of the COREDATA survey's reporting? The download to .csv only method is considerably more cumbersome than the old web options. I used to be able to find quick answers to questions within a few clicks. Now finding simple answers to questions like "I wonder how X institution does that?" takes significantly more work.

Thanks,

Fred

--

The EDUCAUSE CIO Constituent Group Listserv <CIO@LISTSERV.EDUCAUSE.EDU> on December 7, 2011 at 6:16 PM -0500 wrote:
Hi Chris,

 

According to the data from the 2011 Core Data Survey, 162 out of 631 participating institutions have in-house staff/faculty email, but outsourced student email.  Only 1 school indicated that they use live.edu for staff/faculty email.

 

Institutions that have completed this year’s survey would be able to identify which institutions had split environments. 

 

This information and more is available at - http://www.educause.edu/coredata

 

Let me know if you’d like any other information.

 

-Leah

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Message from john.bucher@oberlin.edu



Thanks to Fred Miller for pointing out the new difficulties in getting quick answers from EDUCAUSE's CDS!  I've just spent the last few hours trying to get a custom report of my peer institutions.  I shouldn't have to know and use Excel to create such a simple report.  And am I missing something, or is the data dictionary as cumbersome as it appears? 

Don't misunderstand me....  I think the CDS is a wonderful resource.  I just wish the "last mile" wasn't so bumpy.

John Bucher
Chief Technology Officer
Oberlin College

 


I'm in total agreement and have shared my concerns with Susan Grajek at Educause.  I don't have the time to do research assignments with Core Data, and I don't have staff to whom I can delegate assignments.  I used to be able to use the online tools to get the picture I needed.  I simply want quick pictures, not research analytics.  At this point, I've just given up using the data at all.

Theresa


I know I am in the same boat as Theresa.  If EDUCAUSE is not able to fix this problem very soon and provide the tools we had in the earlier COREDATA system, then I am afraid a lot of schools will give up and stop providing data.  We provide the data for the greater good, but we also want to receive some good back from it.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  John R. Davis  <davisj@marietta.edu>
  Chief Information Officer
  Marietta College
  215 Fifth St.
  Marietta, OH  45750
  Voice: 740-376-4390
  Fax:   740-376-4812
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: "Theresa Rowe" <rowe@OAKLAND.EDU>
To: CIO@LISTSERV.EDUCAUSE.EDU
Sent: Thursday, December 8, 2011 10:42:53 AM
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]

I'm in total agreement and have shared my concerns with Susan Grajek at Educause.  I don't have the time to do research assignments with Core Data, and I don't have staff to whom I can delegate assignments.  I used to be able to use the online tools to get the picture I needed.  I simply want quick pictures, not research analytics.  At this point, I've just given up using the data at all.

Theresa

I am glad that you all are discussing this as I have not had the time to get any usable information out of this process. In the old system it was really easy to just pop in and run a report. 

Good morning,

 

Myself and several others are serving on the newly formed Core Data Service Advisory Group and we’ve been discussing changes/improvements to the CDS.  I’ve shared the thread with CDS staff.  We definitely appreciate your feedback and we’ll include your comments/suggestions in our discussions. 

 

 

- Mac -

 

Keith W. McIntosh, M.B.A.

Assistant Vice Chancellor for IT (Acting)

-------------------------------------------------

Information Technology

Pima County Community College District

kwmcintosh@pima.edu

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Sharon Blanton
Sent: Thursday, December 08, 2011 8:51 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]

 

I am glad that you all are discussing this as I have not had the time to get any usable information out of this process. In the old system it was really easy to just pop in and run a report. 

Message from margaret.cline@gmail.com

As many of you know, I have been a staunch supporter of the Core Data Service. I have participated every year since it was revived and have encouraged other institutions to participate. However, after expending the resources to collect and report the data for the "new" CDS and then finding that it is basically unusable, I have decided not to participate again until I see proof that usability has improved to at least the level prior to the "improvements."  Perhaps the committee that made these decisions should have been forthcoming with more detail about their plans before destroying an excellent resource.

Margaret Cline
CIO
Missouri University of Science & Technology

Hi everyone!

 

Thank you for this feedback. J  As the new lead of the Core Data Service, I welcome your candid comments.  EDUCAUSE is committed to continuous improvement of the service, and your feedback is essential to our efforts to iteratively improve Core Data.

 

The member-led redesign was driven by the need to both replace the infrastructure of the original Core Data Service and update the survey questions. This resulted in a new tool with very different functionality. In discussions about the reporting tool, member feedback clearly articulated the need to download data for benchmarking analysis.  The redesign team reviewed priorities for the redesign and concluded that, for the initial year, we would prioritize the data download need above development of new reporting functionality.  

 

Today’s discussion and the feedback we received in the CDS evaluation survey many of you completed this fall reiterates your need for a dynamic reporting and analytic tool.  Improvement of the service’s benchmarking and analytic capabilities is among the top priorities for the next iteration of Core Data.  Additional priorities include improved navigation within the tool and the ability to print survey responses to PDF. 

 

Right now, we are fully focused on the following for the 2012 survey:

1.       Improving data collection functionality;

2.       Improving content and question wording; and

3.       Exploring potential solutions to restore similar analytic functionality and to provide even more for the benchmarking phase in the spring.

 

In early 2012 we will shift our full focus to improving the benchmarking phase of the CDS.  Thus, your feedback today is timely and I encourage you to send me more.

 

For anyone who would like assistance with analyzing 2011 data, please contact us with your specific benchmarking request.  Also, although we are focused on moving forward, we welcome advice on efforts we can make to facilitate the analysis of 2011 data.  For example, we will soon publish a tip similar to David Stack’s suggestion

 

Thank you for your patience and input. We understand that, as John Davis noted, many of you provide the data for the greater good. We are committed to restoring your confidence in this important resource for our community.

 

-Leah

 

Leah Lang

Senior IT Metrics and Benchmarking Analyst

Educause

llang@educause.edu

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Margaret Cline
Sent: Thursday, December 08, 2011 9:28 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]

 

As many of you know, I have been a staunch supporter of the Core Data Service. I have participated every year since it was revived and have encouraged other institutions to participate. However, after expending the resources to collect and report the data for the "new" CDS and then finding that it is basically unusable, I have decided not to participate again until I see proof that usability has improved to at least the level prior to the "improvements."  Perhaps the committee that made these decisions should have been forthcoming with more detail about their plans before destroying an excellent resource.

Margaret Cline
CIO
Missouri University of Science & Technology

Message from ingerman@vassar.edu

Dear Leah:

Thank you for your reply.  Just to make sure I understand:  are you saying that all we will be getting this year (the 2011 survey) is the ability to export?  That the prior analytical tools (modest though they were) will not be provided for the 2011 data?  If that is true then I, for one, feel that there really is little return on the tremendous investment of time that we spent collecting and entering the data.

  --Bret

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Bret Ingerman
Vice President for Computing and Information Services
Vassar College
124 Raymond Avenue
Poughkeepsie, NY  12604

               ingerman@vassar.edu
(845) 437-7605  - phone            (845) 437-7050  - fax
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

On Dec 8, 2011, at 1:04 PM, Leah Lang wrote:

Hi everyone!
 
Thank you for this feedback. J  As the new lead of the Core Data Service, I welcome your candid comments.  EDUCAUSE is committed to continuous improvement of the service, and your feedback is essential to our efforts to iteratively improve Core Data.
 
The member-led redesign was driven by the need to both replace the infrastructure of the original Core Data Service and update the survey questions. This resulted in a new tool with very different functionality. In discussions about the reporting tool, member feedback clearly articulated the need to download data for benchmarking analysis.  The redesign team reviewed priorities for the redesign and concluded that, for the initial year, we would prioritize the data download need above development of new reporting functionality.  
 
Today’s discussion and the feedback we received in the CDS evaluation survey many of you completed this fall reiterates your need for a dynamic reporting and analytic tool.  Improvement of the service’s benchmarking and analytic capabilities is among the top priorities for the next iteration of Core Data.  Additional priorities include improved navigation within the tool and the ability to print survey responses to PDF. 
 
Right now, we are fully focused on the following for the 2012 survey:
1.       Improving data collection functionality;
2.       Improving content and question wording; and
3.       Exploring potential solutions to restore similar analytic functionality and to provide even more for the benchmarking phase in the spring.
 
In early 2012 we will shift our full focus to improving the benchmarking phase of the CDS.  Thus, your feedback today is timely and I encourage you to send me more.
 
For anyone who would like assistance with analyzing 2011 data, please contact us with your specific benchmarking request.  Also, although we are focused on moving forward, we welcome advice on efforts we can make to facilitate the analysis of 2011 data.  For example, we will soon publish a tip similar to David Stack’s suggestion
 
Thank you for your patience and input. We understand that, as John Davis noted, many of you provide the data for the greater good. We are committed to restoring your confidence in this important resource for our community.
 
-Leah
 
Leah Lang
Senior IT Metrics and Benchmarking Analyst
Educause
 
 
From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Margaret Cline
Sent: Thursday, December 08, 2011 9:28 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]
 

As many of you know, I have been a staunch supporter of the Core Data Service. I have participated every year since it was revived and have encouraged other institutions to participate. However, after expending the resources to collect and report the data for the "new" CDS and then finding that it is basically unusable, I have decided not to participate again until I see proof that usability has improved to at least the level prior to the "improvements."  Perhaps the committee that made these decisions should have been forthcoming with more detail about their plans before destroying an excellent resource.

Margaret Cline
CIO
Missouri University of Science & Technology


Hi Leah,

Since I was quoted in your email, I feel I need to explain that although "many of us provide the data for the greater good", we at times expect to be able to reap the rewards of using the system to pull down reports.  We need reports like the previous system provided.  Many of us don't want to pull down a raw data into spreadsheet to process.  If one is never able to receive small amounts of food from the food reserve when in need, one will probably stop contributing food.

Thanks,

John

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  John R. Davis  <davisj@marietta.edu>
  Chief Information Officer
  Marietta College
  215 Fifth St.
  Marietta, OH  45750
  Voice: 740-376-4390
  Fax:   740-376-4812
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: "Leah Lang" <llang@EDUCAUSE.EDU>
To: CIO@LISTSERV.EDUCAUSE.EDU
Sent: Thursday, December 8, 2011 1:04:36 PM
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]

Hi everyone!

 

Thank you for this feedback. J  As the new lead of the Core Data Service, I welcome your candid comments.  EDUCAUSE is committed to continuous improvement of the service, and your feedback is essential to our efforts to iteratively improve Core Data.

 

The member-led redesign was driven by the need to both replace the infrastructure of the original Core Data Service and update the survey questions. This resulted in a new tool with very different functionality. In discussions about the reporting tool, member feedback clearly articulated the need to download data for benchmarking analysis.  The redesign team reviewed priorities for the redesign and concluded that, for the initial year, we would prioritize the data download need above development of new reporting functionality.  

 

Today’s discussion and the feedback we received in the CDS evaluation survey many of you completed this fall reiterates your need for a dynamic reporting and analytic tool.  Improvement of the service’s benchmarking and analytic capabilities is among the top priorities for the next iteration of Core Data.  Additional priorities include improved navigation within the tool and the ability to print survey responses to PDF. 

 

Right now, we are fully focused on the following for the 2012 survey:

1.       Improving data collection functionality;

2.       Improving content and question wording; and

3.       Exploring potential solutions to restore similar analytic functionality and to provide even more for the benchmarking phase in the spring.

 

In early 2012 we will shift our full focus to improving the benchmarking phase of the CDS.  Thus, your feedback today is timely and I encourage you to send me more.

 

For anyone who would like assistance with analyzing 2011 data, please contact us with your specific benchmarking request.  Also, although we are focused on moving forward, we welcome advice on efforts we can make to facilitate the analysis of 2011 data.  For example, we will soon publish a tip similar to David Stack’s suggestion

 

Thank you for your patience and input. We understand that, as John Davis noted, many of you provide the data for the greater good. We are committed to restoring your confidence in this important resource for our community.

 

-Leah

 

Leah Lang

Senior IT Metrics and Benchmarking Analyst

Educause

llang@educause.edu

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Margaret Cline
Sent: Thursday, December 08, 2011 9:28 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]

 

As many of you know, I have been a staunch supporter of the Core Data Service. I have participated every year since it was revived and have encouraged other institutions to participate. However, after expending the resources to collect and report the data for the "new" CDS and then finding that it is basically unusable, I have decided not to participate again until I see proof that usability has improved to at least the level prior to the "improvements."  Perhaps the committee that made these decisions should have been forthcoming with more detail about their plans before destroying an excellent resource.

Margaret Cline
CIO
Missouri University of Science & Technology

Glad to see many of you are having similar issues. I thought I was alone in the woods…Thanks Fred Miller for starting this thread. I was so frustrated last summer I didn’t input any data this year for the first time in many, many years…..

Best,

Rob

 

Dr. Robert Paterson

Vice President, Information Technology, Planning & Research

Molloy College

Rockville Centre, NY 11571

516-678-5000 ex 6443

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of John Davis
Sent: Thursday, December 08, 2011 4:10 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]

 


Hi Leah,

Since I was quoted in your email, I feel I need to explain that although "many of us provide the data for the greater good", we at times expect to be able to reap the rewards of using the system to pull down reports.  We need reports like the previous system provided.  Many of us don't want to pull down a raw data into spreadsheet to process.  If one is never able to receive small amounts of food from the food reserve when in need, one will probably stop contributing food.

Thanks,

John

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  John R. Davis  <davisj@marietta.edu>
  Chief Information Officer
  Marietta College
  215 Fifth St.
  Marietta, OH  45750
  Voice: 740-376-4390
  Fax:   740-376-4812
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: "Leah Lang" <llang@EDUCAUSE.EDU>
To: CIO@LISTSERV.EDUCAUSE.EDU
Sent: Thursday, December 8, 2011 1:04:36 PM
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]


Hi everyone!

 

Thank you for this feedback. J  As the new lead of the Core Data Service, I welcome your candid comments.  EDUCAUSE is committed to continuous improvement of the service, and your feedback is essential to our efforts to iteratively improve Core Data.

 

The member-led redesign was driven by the need to both replace the infrastructure of the original Core Data Service and update the survey questions. This resulted in a new tool with very different functionality. In discussions about the reporting tool, member feedback clearly articulated the need to download data for benchmarking analysis.  The redesign team reviewed priorities for the redesign and concluded that, for the initial year, we would prioritize the data download need above development of new reporting functionality.  

 

Today’s discussion and the feedback we received in the CDS evaluation survey many of you completed this fall reiterates your need for a dynamic reporting and analytic tool.  Improvement of the service’s benchmarking and analytic capabilities is among the top priorities for the next iteration of Core Data.  Additional priorities include improved navigation within the tool and the ability to print survey responses to PDF. 

 

Right now, we are fully focused on the following for the 2012 survey:

1.       Improving data collection functionality;

2.       Improving content and question wording; and

3.       Exploring potential solutions to restore similar analytic functionality and to provide even more for the benchmarking phase in the spring.

 

In early 2012 we will shift our full focus to improving the benchmarking phase of the CDS.  Thus, your feedback today is timely and I encourage you to send me more.

 

For anyone who would like assistance with analyzing 2011 data, please contact us with your specific benchmarking request.  Also, although we are focused on moving forward, we welcome advice on efforts we can make to facilitate the analysis of 2011 data.  For example, we will soon publish a tip similar to David Stack’s suggestion

 

Thank you for your patience and input. We understand that, as John Davis noted, many of you provide the data for the greater good. We are committed to restoring your confidence in this important resource for our community.

 

-Leah

 

Leah Lang

Senior IT Metrics and Benchmarking Analyst

Educause

llang@educause.edu

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Margaret Cline
Sent: Thursday, December 08, 2011 9:28 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]

 

As many of you know, I have been a staunch supporter of the Core Data Service. I have participated every year since it was revived and have encouraged other institutions to participate. However, after expending the resources to collect and report the data for the "new" CDS and then finding that it is basically unusable, I have decided not to participate again until I see proof that usability has improved to at least the level prior to the "improvements."  Perhaps the committee that made these decisions should have been forthcoming with more detail about their plans before destroying an excellent resource.

Margaret Cline
CIO
Missouri University of Science & Technology

Leah

Thanks for posting. It's good to know that the CDS team is working on the reporting problem with the new service. I would humbly suggest though that you may have your priorities in the wrong order. 

I suspect that few schools will participate in the 2012 survey if the CDS team has not yet provided analysis and reporting tools for the 2011 survey data that are at least as good as those from the former service. If you don't have the resources to do three things--create the tools, refine the survey, and collect the data for 2012--I suggest that you skip the 2012 data collection and focus everything on reporting tools. Without the tools to make the data easily useful, you are unlikely to get anything close to the response you have had in the past. As my mother says, and I always listen to my mother, once bitten twice shy. And, once people stop reporting, it will be a chore to get them to start reporting again. The only thing worse than a good data set with inadequate analysis and reporting tools is a data set with insufficient data. 

I do extend my sincere thanks and best wishes for your work on this project. It's a huge project with a demanding audience. I have copied this email to the list (a good chunk of your audience) so that others can chime in on priorities if they wish. 

Thanks again for your work,

Rick

Message from ingerman@vassar.edu

And to follow up on Rick's comments:  we really do need to be able to see what the new data tells us so that we can determine what refinements may be necessary from our standpoint.

  --Bret


On Dec 9, 2011, at 8:42 AM, Rick Holmgren wrote:

Leah

Thanks for posting. It's good to know that the CDS team is working on the reporting problem with the new service. I would humbly suggest though that you may have your priorities in the wrong order. 

I suspect that few schools will participate in the 2012 survey if the CDS team has not yet provided analysis and reporting tools for the 2011 survey data that are at least as good as those from the former service. If you don't have the resources to do three things--create the tools, refine the survey, and collect the data for 2012--I suggest that you skip the 2012 data collection and focus everything on reporting tools. Without the tools to make the data easily useful, you are unlikely to get anything close to the response you have had in the past. As my mother says, and I always listen to my mother, once bitten twice shy. And, once people stop reporting, it will be a chore to get them to start reporting again. The only thing worse than a good data set with inadequate analysis and reporting tools is a data set with insufficient data. 

I do extend my sincere thanks and best wishes for your work on this project. It's a huge project with a demanding audience. I have copied this email to the list (a good chunk of your audience) so that others can chime in on priorities if they wish. 

Thanks again for your work,

Rick

I really have to second Rick's very well-worded suggestion.  I couldn't afford to spend time submitting data next year unless the tools were there.  I've gotten nothing out of the current data.

Theresa

AMEN1
Nick Backscheider
Associate Executive Director
Office of Information Technology
310 OIT Building
300 Lem Morrison Drive 
Auburn University, AL 36849-5423
334 844 9316 (work)  334 844 9390 (fax)

From: Rick Holmgren <richard.holmgren@ALLEGHENY.EDU>
Reply-To: The EDUCAUSE CIO Constituent Group Listserv <CIO@listserv.educause.edu>
Date: Fri, 9 Dec 2011 08:42:51 -0500
To: The EDUCAUSE CIO Constituent Group Listserv <CIO@listserv.educause.edu>
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]

Leah

Thanks for posting. It's good to know that the CDS team is working on the reporting problem with the new service. I would humbly suggest though that you may have your priorities in the wrong order. 

I suspect that few schools will participate in the 2012 survey if the CDS team has not yet provided analysis and reporting tools for the 2011 survey data that are at least as good as those from the former service. If you don't have the resources to do three things--create the tools, refine the survey, and collect the data for 2012--I suggest that you skip the 2012 data collection and focus everything on reporting tools. Without the tools to make the data easily useful, you are unlikely to get anything close to the response you have had in the past. As my mother says, and I always listen to my mother, once bitten twice shy. And, once people stop reporting, it will be a chore to get them to start reporting again. The only thing worse than a good data set with inadequate analysis and reporting tools is a data set with insufficient data. 

I do extend my sincere thanks and best wishes for your work on this project. It's a huge project with a demanding audience. I have copied this email to the list (a good chunk of your audience) so that others can chime in on priorities if they wish. 

Thanks again for your work,

Rick

The group’s comments, as always, have been helpful, as I, too, thought I was the reporting challenges were on my end.

 

This year’s data is particularly critical as I had hoped to utilize this data to aid in decision making for strategic directions.  Many other contributors may have had the same goals.  I had delegated specific modules to staff during the data collection phase.  With the data now rather inaccessible, I’d anticipate much pushback to taking the time to submit the data for 2012.

 

Leah, your posting is helpful and thank you for your focus on improvements.  I, too, urge that priority be given to reporting tools for this year’s data.  I fear that without restored functionality the entire initiative might see poor participation in 2012.

 

Thanks again for everyone’s comments and Educause’s efforts!

 

Gloria

 

=========================

Gloria M. Barlow

Chief Information Officer

Wilkes University

Phone   570 408 4440

 

Wilkes ITS will never ask for passwords or personal information in email.

                                               THINK BEFORE YOU CLICK!!

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Rick Holmgren
Sent: Friday, December 09, 2011 8:43 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]

 

Leah

 

Thanks for posting. It's good to know that the CDS team is working on the reporting problem with the new service. I would humbly suggest though that you may have your priorities in the wrong order. 

 

I suspect that few schools will participate in the 2012 survey if the CDS team has not yet provided analysis and reporting tools for the 2011 survey data that are at least as good as those from the former service. If you don't have the resources to do three things--create the tools, refine the survey, and collect the data for 2012--I suggest that you skip the 2012 data collection and focus everything on reporting tools. Without the tools to make the data easily useful, you are unlikely to get anything close to the response you have had in the past. As my mother says, and I always listen to my mother, once bitten twice shy. And, once people stop reporting, it will be a chore to get them to start reporting again. The only thing worse than a good data set with inadequate analysis and reporting tools is a data set with insufficient data. 

 

I do extend my sincere thanks and best wishes for your work on this project. It's a huge project with a demanding audience. I have copied this email to the list (a good chunk of your audience) so that others can chime in on priorities if they wish. 

 

Thanks again for your work,

 

Rick

 

Thank you all for these very concrete suggestions. We have heard very clearly that:

-          The judgment that was made during the re-design that it would be reasonable to defer the reporting tools for the initial year was incorrect, and many of you are unable to meaningfully access your data without them.

-          You are concerned about participation in 2012 – including your own – without reporting functionality for the 2011 data to enable you to easily use the current data and to know that the new data you provide will be at your fingertips when you need it.

 

These are important concerns. We will modify our plans to provide reporting capabilities in the new infrastructure not just for 2012 and forward, but to include 2011 data. As your own experience might suggest, this cannot happen overnight.

 

What to do in the meantime?  Here is our plan to help you immediately:

-          We will continue to provide the personal services of Pam Arroway (parroway@educause.edu), our senior statistician, for those of you who need data. Pam has already assisted several institutions access and analyze data this fall (which is why the annual summative report about the 2011 data is still not published). 

-          We have accelerated work already underway to publish tips and instructions (http://net.educause.edu/ir/library/pdf/CDStips.pdf) on accessing and using the spreadsheet data downloads.

-          We will provide a webinar in early January to walk people through data downloads and demonstrate analyses.

 

We do not at this time intend to adopt your very helpful suggestion to skip 2012 data collection entirely. We believe we can restore reporting functionality for 2011 data without skipping a year. This might entail delaying 2012 data collection until the spring. The upside of that is having more time to work on survey improvements with the newly-constituted Core Data Service Advisory Group (http://www.educause.edu/About+EDUCAUSE/CampusPolicyProgram/CommitteeMemb...). Once we have a better sense of what, when, and how, we will communicate not only with this group, but with the community of Core Data Service contributors. 

 

If you have additional specific suggestions, I encourage you to directly contact me, Leah Lang, or one of your colleagues on the Core Data Service Advisory Group. We would love to listen to you.

 

I continue to be sorry that the results of the redesign, which had many measurable benefits (our evaluation showed that three times as many 2011 participants felt the redesign was moving in the service in the right direction vs. the wrong direction (50% vs 16%), has been a source of frustration for many of you. EDUCAUSE is fully aware of the usefulness and importance of this resource for our members and is committed to ‘getting it right’ through both near-term adjustments and ongoing enhancements.

-Susan

 

Susan Grajek

Vice President for Data, Research, and Analytics

EDUCAUSE

4772 Walnut Street, Suite 206, Boulder, CO 80301-2538

202-331-5350

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Barlow, Gloria
Sent: Friday, December 09, 2011 8:44 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]

 

The group’s comments, as always, have been helpful, as I, too, thought I was the reporting challenges were on my end.

 

This year’s data is particularly critical as I had hoped to utilize this data to aid in decision making for strategic directions.  Many other contributors may have had the same goals.  I had delegated specific modules to staff during the data collection phase.  With the data now rather inaccessible, I’d anticipate much pushback to taking the time to submit the data for 2012.

 

Leah, your posting is helpful and thank you for your focus on improvements.  I, too, urge that priority be given to reporting tools for this year’s data.  I fear that without restored functionality the entire initiative might see poor participation in 2012.

 

Thanks again for everyone’s comments and Educause’s efforts!

 

Gloria

 

=========================

Gloria M. Barlow

Chief Information Officer

Wilkes University

Phone   570 408 4440

 

Wilkes ITS will never ask for passwords or personal information in email.

                                               THINK BEFORE YOU CLICK!!

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Rick Holmgren
Sent: Friday, December 09, 2011 8:43 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]

 

Leah

 

Thanks for posting. It's good to know that the CDS team is working on the reporting problem with the new service. I would humbly suggest though that you may have your priorities in the wrong order. 

 

I suspect that few schools will participate in the 2012 survey if the CDS team has not yet provided analysis and reporting tools for the 2011 survey data that are at least as good as those from the former service. If you don't have the resources to do three things--create the tools, refine the survey, and collect the data for 2012--I suggest that you skip the 2012 data collection and focus everything on reporting tools. Without the tools to make the data easily useful, you are unlikely to get anything close to the response you have had in the past. As my mother says, and I always listen to my mother, once bitten twice shy. And, once people stop reporting, it will be a chore to get them to start reporting again. The only thing worse than a good data set with inadequate analysis and reporting tools is a data set with insufficient data. 

 

I do extend my sincere thanks and best wishes for your work on this project. It's a huge project with a demanding audience. I have copied this email to the list (a good chunk of your audience) so that others can chime in on priorities if they wish. 

 

Thanks again for your work,

 

Rick

 

I have to concur with the other comments here. Like Rob, we didn’t do the survey this year as it is just not worth the time unless we can use the data for strategic planning and decision-making. And in terms of priorities, I would add that it’s important to have easy access to both detailed data and quick snapshots, depending on the issues and the stakeholders involved.

 

And here I was feeling guilty this year . . .

 

-e

 

Emory M. Craig

Director of eLearning and Instructional Technologies

The College of New Rochelle

New Rochelle, NY   10805

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Theresa Rowe
Sent: Friday, December 09, 2011 8:54 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]

 

I really have to second Rick's very well-worded suggestion.  I couldn't afford to spend time submitting data next year unless the tools were there.  I've gotten nothing out of the current data.

Theresa

Hello everyone,

I contemplated changing the subject of this post to "of babies and bath water" (as in best not to throw one out with the other) as I've read the excellent set of recent posts on CDS.   For full disclosure, I was part of the advisory group in the CDS redesign.

I absolutely agree with the thrust of the comments that the value of the data is in our ability to use it for analyses and clearly the current state of reporting falls short in this regard (though I think that I've spent less time doing the analysis this go 'round than I had historically because I don't have to rekey data).  

Also I confess that I see, in the current circumstance, some of my own experience.   In my career I've been party to or inherited application implementations where many people worked to demanding timelines to get a system production (the CDS changes qualifies there) - and the reporting was left wanting (I had a former colleague who called these "lobster trap systems").   What then do we do?  Listen, respond and improve - and I'm grateful that the team at Educause is doing just that.

As for the "baby" - CDS - I'd say this.  I came from outside of higher education and have observed through the years that in this sector our challenges are many but we have a spectacular advantage, which is our community.  CDS is a product of that community and  I've been an enthusiastic contributor to it since the start and will continue to be - the comparative data within it would be priceless in other sectors.  And yes, it has to be accessible but I will endure this dip in my investment for the long haul.   I really hope many of us will do the same.

best,
Bob

-------------
Bob Gagne
Chief Information Officer
University Information Technology
York University
4700 Keele St.
Toronto, Ontario, Canada
phone: 416-736-5818
fax: 416-736-5830

NOTE: York UIT will NEVER send unsolicited requests for passwords or other personal information via email.
Messages requesting such information are fraudulent and should be deleted.



From: Susan Grajek <sgrajek@EDUCAUSE.EDU>
To: CIO@LISTSERV.EDUCAUSE.EDU
Date: 2011/12/09 11:09 AM
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]
Sent by: The EDUCAUSE CIO Constituent Group Listserv <CIO@LISTSERV.EDUCAUSE.EDU>




Thank you all for these very concrete suggestions. We have heard very clearly that:
-          The judgment that was made during the re-design that it would be reasonable to defer the reporting tools for the initial year was incorrect, and many of you are unable to meaningfully access your data without them.
-          You are concerned about participation in 2012 – including your own – without reporting functionality for the 2011 data to enable you to easily use the current data and to know that the new data you provide will be at your fingertips when you need it.
 
These are important concerns. We will modify our plans to provide reporting capabilities in the new infrastructure not just for 2012 and forward, but to include 2011 data. As your own experience might suggest, this cannot happen overnight.
 
What to do in the meantime?  Here is our plan to help you immediately:
-          We will continue to provide the personal services of Pam Arroway (parroway@educause.edu), our senior statistician, for those of you who need data. Pam has already assisted several institutions access and analyze data this fall (which is why the annual summative report about the 2011 data is still not published).  
-          We have accelerated work already underway to publish tips and instructions (http://net.educause.edu/ir/library/pdf/CDStips.pdf) on accessing and using the spreadsheet data downloads.
-          We will provide a webinar in early January to walk people through data downloads and demonstrate analyses.
 
We do not at this time intend to adopt your very helpful suggestion to skip 2012 data collection entirely. We believe we can restore reporting functionality for 2011 data without skipping a year. This might entail delaying 2012 data collection until the spring. The upside of that is having more time to work on survey improvements with the newly-constituted Core Data Service Advisory Group (http://www.educause.edu/About+EDUCAUSE/CampusPolicyProgram/CommitteeMembers/959?CODE=CDS-AG). Once we have a better sense of what, when, and how, we will communicate not only with this group, but with the community of Core Data Service contributors.  
 
If you have additional specific suggestions, I encourage you to directly contact me, Leah Lang, or one of your colleagues on the Core Data Service Advisory Group. We would love to listen to you.
 
I continue to be sorry that the results of the redesign, which had many measurable benefits (our evaluation showed that three times as many 2011 participants felt the redesign was moving in the service in the right direction vs. the wrong direction (50% vs 16%), has been a source of frustration for many of you. EDUCAUSE is fully aware of the usefulness and importance of this resource for our members and is committed to ‘getting it right’ through both near-term adjustments and ongoing enhancements.
-Susan
 
Susan Grajek
Vice President for Data, Research, and Analytics
EDUCAUSE
4772 Walnut Street, Suite 206, Boulder, CO 80301-2538
202-331-5350
 
 
From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Barlow, Gloria
Sent:
Friday, December 09, 2011 8:44 AM
To:
CIO@LISTSERV.EDUCAUSE.EDU
Subject:
Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]
 
The group’s comments, as always, have been helpful, as I, too, thought I was the reporting challenges were on my end.
 
This year’s data is particularly critical as I had hoped to utilize this data to aid in decision making for strategic directions.  Many other contributors may have had the same goals.  I had delegated specific modules to staff during the data collection phase.  With the data now rather inaccessible, I’d anticipate much pushback to taking the time to submit the data for 2012.
 
Leah, your posting is helpful and thank you for your focus on improvements.  I, too, urge that priority be given to reporting tools for this year’s data.  I fear that without restored functionality the entire initiative might see poor participation in 2012.
 
Thanks again for everyone’s comments and Educause’s efforts!
 
Gloria
 
=========================
Gloria M. Barlow
Chief Information Officer
Wilkes University
Phone   570 408 4440
 
Wilkes ITS will never ask for passwords or personal information in email.
                                               THINK BEFORE YOU CLICK!!
 
From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Rick Holmgren
Sent:
Friday, December 09, 2011 8:43 AM
To:
CIO@LISTSERV.EDUCAUSE.EDU
Subject:
Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]
 
Leah
 
Thanks for posting. It's good to know that the CDS team is working on the reporting problem with the new service. I would humbly suggest though that you may have your priorities in the wrong order.
 
I suspect that few schools will participate in the 2012 survey if the CDS team has not yet provided analysis and reporting tools for the 2011 survey data that are at least as good as those from the former service. If you don't have the resources to do three things--create the tools, refine the survey, and collect the data for 2012--I suggest that you skip the 2012 data collection and focus everything on reporting tools. Without the tools to make the data easily useful, you are unlikely to get anything close to the response you have had in the past. As my mother says, and I always listen to my mother, once bitten twice shy. And, once people stop reporting, it will be a chore to get them to start reporting again. The only thing worse than a good data set with inadequate analysis and reporting tools is a data set with insufficient data.
 
I do extend my sincere thanks and best wishes for your work on this project. It's a huge project with a demanding audience. I have copied this email to the list (a good chunk of your audience) so that others can chime in on priorities if they wish.
 
Thanks again for your work,
 
Rick
 
Let's calm down a bit.

We've gone from Fred's polite question to threats of not completing the questionnaire next year as well as complaining that all my work has gone to waste.

Maybe people are cranky at a very busy time of year with the semester ending and the holidays rapidly approaching.

None of us would be pleased if a faculty or staff member responded in such a negative, critical fashion.

Surely everyone has Excel, Access, SPSS, SAS, R, whatever. Let's develop a quick list of the most used reports, split them up, and develop the process to create the report. Instructions and "code" to generate the reports would then be placed on the EDUCAUSE site for retrieval by CDS participants.

Now I'm sure you're thinking that 1) you've plenty to do, 2) this is not your job and 3) my favorite rant from students, "I'm paying $XXXXX (insert big number) and I'm entailed to ZZZZZ (insert expensive software, an iPad, extensive handholding, or any other outlandish request.)

EDUCAUSE does a great amount of exceptional work for us. To flip out over the CDS issue is sort of like having a cow because one of 50 computers in the public computer lab is not working. Right?

Peace. And let's get to work.

Mellifluous [insert preferred "holiday"] greetings.

Bob
"Your time is limited, so don't waste it living someone else's life."   Steve Jobs

Thanks for this suggestion, Bob!  If anyone else is willing to submit their solutions for analysis with Excel/SAS/SPSS…I’ll collate them and make sure they are a part of the January webinar. 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Bob Paver
Sent: Friday, December 09, 2011 12:24 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] COREDATA Reporting [was Re(2): splitting student and employee email]

 

Let's calm down a bit.

 

We've gone from Fred's polite question to threats of not completing the questionnaire next year as well as complaining that all my work has gone to waste.

 

Maybe people are cranky at a very busy time of year with the semester ending and the holidays rapidly approaching.

 

None of us would be pleased if a faculty or staff member responded in such a negative, critical fashion.

 

Surely everyone has Excel, Access, SPSS, SAS, R, whatever. Let's develop a quick list of the most used reports, split them up, and develop the process to create the report. Instructions and "code" to generate the reports would then be placed on the EDUCAUSE site for retrieval by CDS participants.

 

Now I'm sure you're thinking that 1) you've plenty to do, 2) this is not your job and 3) my favorite rant from students, "I'm paying $XXXXX (insert big number) and I'm entailed to ZZZZZ (insert expensive software, an iPad, extensive handholding, or any other outlandish request.)

 

EDUCAUSE does a great amount of exceptional work for us. To flip out over the CDS issue is sort of like having a cow because one of 50 computers in the public computer lab is not working. Right?

 

Peace. And let's get to work.

 

Mellifluous [insert preferred "holiday"] greetings.


Bob

"Your time is limited, so don't waste it living someone else's life."   Steve Jobs

 

Message from margaret.cline@gmail.com

Susan,

I'm curious about your comment:  "our evaluation showed that three times as many 2011 participants felt the redesign was moving the service in the right direction vs. the wrong direction (50% vs 16%)"

I assume you are referring to the survey sent shortly after the 2011 data collection process.  The results of that survey have not been posted anywhere that I can find, so I am going from memory here.  As I recall, the questions asked mostly about the data collection phase--how difficult was it to collect the data?  Were the questions easy to understand?  etc.  I do not recall any questions about accessing the data.  I do think the process is moving in the right direction and answered your survey that way.  However, I was stunned when I went to access the data.  I admit, I made an assumption about the availability of the same tools as earlier versions, and I freely admit I should not have made that assumption.

I suspect we are all quite capable of downloading and manipulating the .csv data--and its availability is certainly a welcome feature.  Offering a webinar is nice, but I think you are missing the point.  The issue is time, not ability.  I get questions from my advisory groups, my chancellor, and many others that I need to answer quickly--not after I finally get back to my office and spend an hour or so messing with raw data.

Perhaps you could post the earlier survey and consider another survey of all your participants that asks specifically about preferences for accessing the data.  This approach might give you a better sense of direction than basing your plans on the few of us represented in this thread.

Margaret Cline
CIO
Missouri University of Science & Technology

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