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CRM Users - looking for some insights about your experiences (and that of your admissions/enrollment offices)
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
We have posted our RFO for a CRM implementation at UHD, in part by shamelessly borrowing from the documents some of you shared in the past. Now, we are looking for lessons learned from those of you who have recently gone through a similar experience of implementing a CRM system and integrating it with your existing environment.
Our implementation team has developed a quick survey and they are looking for the right contacts to send it to, preferable people in the recruiting and admissions area since that is our first implementation focus. Please let me know if there are any contacts on your campus who may be willing to help us with the process; or feel free to forward this directly to them so they can respond to the survey.
I’d also like to hear about your experience from IT and overall project implementation perspective.
Thanks in advance for your help!
Associate Vice President for Information Technology
University of Houston-Downtown
One Main Street, Ste. 701-S
Houston, TX 77002