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To anyone who uses Google apps/ gmail for your students and MS Exchange for Faculty and staff….can you share with me any headaches, benefits or challenges you have seen? Are there any challenges with faculty trying to schedule/ calendar or communicate with their students?

Thanks in advance for your thoughts.

 

Brian

 

 

 

Brian A. Young

Vice President and CIO

Creighton University

Omaha, NE 68178

4022802202

bay@creighton.edu

 

DoIT is:

Your technology partner: helpful support, reliable services, and innovative solutions

 

Twitter: http://twitter.com/#!/Cujays

LinkedIn: http://www.linkedin.com/pub/brian-young/1/863/2b7

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Message from dthibeau@post03.curry.edu

Brian,

 

We have very successfully used both system exactly you noted, students on G-Mail, staff and faculty in MS Exchange.  We have been live for several years and moving the students to G-Mail was one of the best moves we’ve ever made.  Student satisfaction has been great.

 

We have experienced no headaches with any interaction between the two systems.  However, we did a fair of automation to make things easy for ourselves.  For example, our customized Identity Management suite, creates appropriate mail-enabled contacts within Active Directory so that our Exchange Global Address Book contains all students.  This is done via a power-shell script nightly.  Each student contact contains not only their e-mail address, but what type of student (Traditional, CE, Grad), their major and some additional information to help faculty differentiate between multiple students with the same name.  In addition to these contract, we also import contacts for each course being taught at the time, and they refer to distribution lists stored on a linux server.  Those lists are updated daily as well, and this enables the faculty to send an e-mail to the entire class quite easily.

 

As far as managing the G-Mail accounts, we chose to do it somewhat manually, though you can automate that as well.  We batch-load a file daily with new accounts, and delete old accounts as necessary.  We find that this take on average less than 15 minutes each day and includes running a report from G-Mail that is downloaded into our ERP system, which tracks the last login date for each G-Mail account.  That helps us to know if students are actively using their accounts.

 

As for calendars, we use a web portal for calendaring functions as well as a college-wide calendar.  Both faculty and students can opt to sync/link that calendar with their e-mail system if they wish.  However, we do not use e-mail as our primary method of communicating with students.  The vast majority of our communication is done via our web portal, which students use at a rate of just over 98%.  The portal offers them options for receiving messages and alerts, such as texting, e-mail, and the portal itself.  Since they log in there all the time for single-sign-on to all their applications, most opt to view the messages there.

 

Still, e-mail is a major form of communication for events, activities, weekly newsletters, and other global communications.

 

Feel free to get back to me off-list if you have any specific questions.

 

Dennis Thibeault

CIO, Curry College

 

Message from cruch@fsmail.bradley.edu

Brian,
We moved our students to GAE several years ago and left our faculty and staff on Exchange.  There were few problems with this approach although we did have some faculty who took accounts in the student domain to improve communications with their students and to meet some specific needs.

Last year we migrated all faculty and staff to a separate GAE domain (mail.bradley.edu for students and fsmail.bradley.edu for faculty and staff).  Faculty are now realizing some significant improvement in working with students, particularly with Google Drive.
Chuck


-- 
***************************************************
J. C. "Chuck" Ruch
Associate Provost for IRT/CIO
Bradley University
Office (309) 677-3100
Cell (309) 370-7104, Fax - (309) 677-3092
cruch@bradley.edu







Brian,

At one time we were on three mail systems:
  • Students on GAE.
  • Staff Outlook/Exchange.
  • Faculty divided between Thunderbird/POP and Outlook/Exchange, with most on Thunderbird.
Our biggest challenge was faculty firing up personal Gmail accounts to be able to collaborate with students using Docs, Sites, etc.

We migrated everyone to Google, and that paved the way for much improved collaboration and easier support. We promised to support Outlook as a client for Google, but strongly encouraged faculty and staff to try the web interface for  a month.  The overwhelming majority of faculty and staff are using the web interface.

Rick

--
Wake Forest University


Brian,

Like Bradley we had students and staff on different systems (Google for students, Groupwise for staff/faculty) for a couple years.  Eventually we switched Fac/Staff to Google as well (on a different domain than students) and have been happier since.  I would say having everyone on the same system with split domains has been a benefit.  Collaboration is now rampant across the institution (through the organic growth of Google's Drive and Hangout features).  Support volume has gone down  significantly since the switch. Training our technicians is easier with a single system, a single integration point, and a single authentication mechanism.  We even decided to refuse support for Outlook and other desktop clients.  Everyone is now using web browsers and mobile apps for email and calendaring.  

We finished our switch about 2 years ago and it has been an unmitigated "win" for IT.
Regards!

Brian Miller
V.P. Information Technology Services & CIO
Davenport University
6191 Kraft Ave. SE / Broadmoor Suite 270
Grand Rapids, MI 49512
p. 616.732.1195 | c. 616-821-2618
brian.miller@davenport.edu

Follow us on Twitterhttps://twitter.com/DavenportU
Rate my Customer Service: http://great.davenport.edu/


Hi Brian,

Our situation at Northwestern Michigan College was identical to that of Brian Miller's at Davenport.  We moved students to Google, but left Fac/Staff on GroupWise.  The next year we moved Fac/Staff to Google, but on a separate domain.  We are very pleased with the conversion.  Service calls have dropped dramatically.  Our Fac/Staff moved was completed about 2 years ago.....wish we would have done it sooner.

Dan



Dan Wasson
Director Systems & LAN Management
Northwestern Michigan College
231-995-1164


Brian,
We are in the process of moving faculty/staff to MS Exchange and students to MS Office 365 to be completed this month.  If this scenario is of interest to you we can discuss further at the conference in a few weeks...
Susan

 
Susan Malisch | Vice President - Chief Information Officer 
Loyola University Chicago | 6439 N. Sheridan Road, Suite 210  |  Chicago IL 60626
Office: 773-508-7750  |  Fax: 773-508-3715  |  smalisc@luc.edu
>>> Dan Wasson <dan@NMC.EDU> 5/6/2013 4:40 PM >>>
Hi Brian,

Our situation at Northwestern Michigan College was identical to that of Brian Miller's at Davenport. We moved students to Google, but left Fac/Staff on GroupWise. The next year we moved Fac/Staff to Google, but on a separate domain. We are very pleased with the conversion. Service calls have dropped dramatically. Our Fac/Staff moved was completed about 2 years ago.....wish we would have done it sooner.

Dan



Dan Wasson
Director Systems & LAN Management
Northwestern Michigan College
231-995-1164


To anyone who uses Google apps/ gmail for your students and MS Exchange for Faculty and staff….can you share with me any headaches, benefits or challenges you have seen? Are there any challenges with faculty trying to schedule/ calendar or communicate with their students?

Thanks in advance for your thoughts.

 

Brian

 

 

 

Brian A. Young

Vice President and CIO

Creighton University

Omaha, NE 68178

4022802202

bay@creighton.edu

 

DoIT is:

Your technology partner: helpful support, reliable services, and innovative solutions

 

Twitter: http://twitter.com/#!/Cujays

LinkedIn: http://www.linkedin.com/pub/brian-young/1/863/2b7

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

To anyone who uses Google apps/ gmail for your students and MS Exchange for Faculty and staff….can you share with me any headaches, benefits or challenges you have seen? Are there any challenges with faculty trying to schedule/ calendar or communicate with their students?

Thanks in advance for your thoughts.

 

Brian

 

 

 

Brian A. Young

Vice President and CIO

Creighton University

Omaha, NE 68178

4022802202

bay@creighton.edu

 

DoIT is:

Your technology partner: helpful support, reliable services, and innovative solutions

 

Twitter: http://twitter.com/#!/Cujays

LinkedIn: http://www.linkedin.com/pub/brian-young/1/863/2b7

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Message from dthibeau@post03.curry.edu

Brian,

 

We have very successfully used both system exactly you noted, students on G-Mail, staff and faculty in MS Exchange.  We have been live for several years and moving the students to G-Mail was one of the best moves we’ve ever made.  Student satisfaction has been great.

 

We have experienced no headaches with any interaction between the two systems.  However, we did a fair of automation to make things easy for ourselves.  For example, our customized Identity Management suite, creates appropriate mail-enabled contacts within Active Directory so that our Exchange Global Address Book contains all students.  This is done via a power-shell script nightly.  Each student contact contains not only their e-mail address, but what type of student (Traditional, CE, Grad), their major and some additional information to help faculty differentiate between multiple students with the same name.  In addition to these contract, we also import contacts for each course being taught at the time, and they refer to distribution lists stored on a linux server.  Those lists are updated daily as well, and this enables the faculty to send an e-mail to the entire class quite easily.

 

As far as managing the G-Mail accounts, we chose to do it somewhat manually, though you can automate that as well.  We batch-load a file daily with new accounts, and delete old accounts as necessary.  We find that this take on average less than 15 minutes each day and includes running a report from G-Mail that is downloaded into our ERP system, which tracks the last login date for each G-Mail account.  That helps us to know if students are actively using their accounts.

 

As for calendars, we use a web portal for calendaring functions as well as a college-wide calendar.  Both faculty and students can opt to sync/link that calendar with their e-mail system if they wish.  However, we do not use e-mail as our primary method of communicating with students.  The vast majority of our communication is done via our web portal, which students use at a rate of just over 98%.  The portal offers them options for receiving messages and alerts, such as texting, e-mail, and the portal itself.  Since they log in there all the time for single-sign-on to all their applications, most opt to view the messages there.

 

Still, e-mail is a major form of communication for events, activities, weekly newsletters, and other global communications.

 

Feel free to get back to me off-list if you have any specific questions.

 

Dennis Thibeault

CIO, Curry College

 

Message from dthibeau@post03.curry.edu

Brian,

 

We have very successfully used both system exactly you noted, students on G-Mail, staff and faculty in MS Exchange.  We have been live for several years and moving the students to G-Mail was one of the best moves we’ve ever made.  Student satisfaction has been great.

 

We have experienced no headaches with any interaction between the two systems.  However, we did a fair of automation to make things easy for ourselves.  For example, our customized Identity Management suite, creates appropriate mail-enabled contacts within Active Directory so that our Exchange Global Address Book contains all students.  This is done via a power-shell script nightly.  Each student contact contains not only their e-mail address, but what type of student (Traditional, CE, Grad), their major and some additional information to help faculty differentiate between multiple students with the same name.  In addition to these contract, we also import contacts for each course being taught at the time, and they refer to distribution lists stored on a linux server.  Those lists are updated daily as well, and this enables the faculty to send an e-mail to the entire class quite easily.

 

As far as managing the G-Mail accounts, we chose to do it somewhat manually, though you can automate that as well.  We batch-load a file daily with new accounts, and delete old accounts as necessary.  We find that this take on average less than 15 minutes each day and includes running a report from G-Mail that is downloaded into our ERP system, which tracks the last login date for each G-Mail account.  That helps us to know if students are actively using their accounts.

 

As for calendars, we use a web portal for calendaring functions as well as a college-wide calendar.  Both faculty and students can opt to sync/link that calendar with their e-mail system if they wish.  However, we do not use e-mail as our primary method of communicating with students.  The vast majority of our communication is done via our web portal, which students use at a rate of just over 98%.  The portal offers them options for receiving messages and alerts, such as texting, e-mail, and the portal itself.  Since they log in there all the time for single-sign-on to all their applications, most opt to view the messages there.

 

Still, e-mail is a major form of communication for events, activities, weekly newsletters, and other global communications.

 

Feel free to get back to me off-list if you have any specific questions.

 

Dennis Thibeault

CIO, Curry College

 

Message from cruch@fsmail.bradley.edu

Brian,
We moved our students to GAE several years ago and left our faculty and staff on Exchange.  There were few problems with this approach although we did have some faculty who took accounts in the student domain to improve communications with their students and to meet some specific needs.

Last year we migrated all faculty and staff to a separate GAE domain (mail.bradley.edu for students and fsmail.bradley.edu for faculty and staff).  Faculty are now realizing some significant improvement in working with students, particularly with Google Drive.
Chuck


-- 
***************************************************
J. C. "Chuck" Ruch
Associate Provost for IRT/CIO
Bradley University
Office (309) 677-3100
Cell (309) 370-7104, Fax - (309) 677-3092
cruch@bradley.edu







Message from cruch@fsmail.bradley.edu

Brian,
We moved our students to GAE several years ago and left our faculty and staff on Exchange.  There were few problems with this approach although we did have some faculty who took accounts in the student domain to improve communications with their students and to meet some specific needs.

Last year we migrated all faculty and staff to a separate GAE domain (mail.bradley.edu for students and fsmail.bradley.edu for faculty and staff).  Faculty are now realizing some significant improvement in working with students, particularly with Google Drive.
Chuck


-- 
***************************************************
J. C. "Chuck" Ruch
Associate Provost for IRT/CIO
Bradley University
Office (309) 677-3100
Cell (309) 370-7104, Fax - (309) 677-3092
cruch@bradley.edu







Brian,

At one time we were on three mail systems:
  • Students on GAE.
  • Staff Outlook/Exchange.
  • Faculty divided between Thunderbird/POP and Outlook/Exchange, with most on Thunderbird.
Our biggest challenge was faculty firing up personal Gmail accounts to be able to collaborate with students using Docs, Sites, etc.

We migrated everyone to Google, and that paved the way for much improved collaboration and easier support. We promised to support Outlook as a client for Google, but strongly encouraged faculty and staff to try the web interface for  a month.  The overwhelming majority of faculty and staff are using the web interface.

Rick

--
Wake Forest University


Brian,

At one time we were on three mail systems:
  • Students on GAE.
  • Staff Outlook/Exchange.
  • Faculty divided between Thunderbird/POP and Outlook/Exchange, with most on Thunderbird.
Our biggest challenge was faculty firing up personal Gmail accounts to be able to collaborate with students using Docs, Sites, etc.

We migrated everyone to Google, and that paved the way for much improved collaboration and easier support. We promised to support Outlook as a client for Google, but strongly encouraged faculty and staff to try the web interface for  a month.  The overwhelming majority of faculty and staff are using the web interface.

Rick

--
Wake Forest University


Brian,

Like Bradley we had students and staff on different systems (Google for students, Groupwise for staff/faculty) for a couple years.  Eventually we switched Fac/Staff to Google as well (on a different domain than students) and have been happier since.  I would say having everyone on the same system with split domains has been a benefit.  Collaboration is now rampant across the institution (through the organic growth of Google's Drive and Hangout features).  Support volume has gone down  significantly since the switch. Training our technicians is easier with a single system, a single integration point, and a single authentication mechanism.  We even decided to refuse support for Outlook and other desktop clients.  Everyone is now using web browsers and mobile apps for email and calendaring.  

We finished our switch about 2 years ago and it has been an unmitigated "win" for IT.
Regards!

Brian Miller
V.P. Information Technology Services & CIO
Davenport University
6191 Kraft Ave. SE / Broadmoor Suite 270
Grand Rapids, MI 49512
p. 616.732.1195 | c. 616-821-2618
brian.miller@davenport.edu

Follow us on Twitterhttps://twitter.com/DavenportU
Rate my Customer Service: http://great.davenport.edu/


Brian,

Like Bradley we had students and staff on different systems (Google for students, Groupwise for staff/faculty) for a couple years.  Eventually we switched Fac/Staff to Google as well (on a different domain than students) and have been happier since.  I would say having everyone on the same system with split domains has been a benefit.  Collaboration is now rampant across the institution (through the organic growth of Google's Drive and Hangout features).  Support volume has gone down  significantly since the switch. Training our technicians is easier with a single system, a single integration point, and a single authentication mechanism.  We even decided to refuse support for Outlook and other desktop clients.  Everyone is now using web browsers and mobile apps for email and calendaring.  

We finished our switch about 2 years ago and it has been an unmitigated "win" for IT.
Regards!

Brian Miller
V.P. Information Technology Services & CIO
Davenport University
6191 Kraft Ave. SE / Broadmoor Suite 270
Grand Rapids, MI 49512
p. 616.732.1195 | c. 616-821-2618
brian.miller@davenport.edu

Follow us on Twitterhttps://twitter.com/DavenportU
Rate my Customer Service: http://great.davenport.edu/


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