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I am interested in how others are managing their institution’s technology assets from acquisition to deployment to maintaining a trouble history per unit to disposal.  Anyone have a great solution? 

 

Amy Berg

Associate Provost for Information Resources

SUNY Cortland

Miller Building, Room 206

Cortland, NY 13045

Office: (607) 753-5942

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Amy,

I wouldn't say we have a great solution, but we use HEAT as our help desk ticketing system.  It has quite a range of asset tracking features.  

Joe
______________________________________
Joseph Moreau
Chief Technology Officer
State University of New York at Oswego
509 Culkin Hall
7060 State Route 104
Oswego, NY  13126
joseph.moreau@oswego.edu
315-312-5500 office
315-806-2166 mobile
315-312-5799 fax
______________________________________


Message from shayes@vsu.edu

VSU Technology Services is deploying Symantec Altiris Asset Management Suite.

 

Stephanie Williams-Hayes

Deputy CIO for IT Administration

Interim Chief Information Security Officer

Virginia State University

Technology Services

PO Box 9090

Petersburg, VA 23806

804-524-3185

Email: shayes@vsu.edu

 

Technology Services Mission:

"To promote and deliver high quality Information Technology (IT) services to support the educational mission of the Virginia State University."

 

Message from jj014747@pomona.edu

We're still breaking in our current system which is Numara Asset Management program (NAMP) in conjunction with the CMDB available through Numara's Footprints product.

We use NAMP for automated collection of some information that resides on the machines themselves but we also have a lot of manual information that simply isn't going to go away.  We added those fields in our CMDB.  

Now when an agent creates a ticket in Footprints, after entering the name of the contact, machines assigned to that contact in the CMDB pop up.  If the ticket is not pertaining to hardware, it just gets closed.  Otherwise the agent selects the machine that the ticket is against and continues to document the problem as he or she normally would.

We can pull reports of tickets that are associated with the machines from the Service Desk side in Footprints.

Acquisition and Deployment:

Large order of "refresh" machines received mid-summer.  Bar code stickers are affixed, serial numbers scanned to a spreadsheet on an iPad;
Agents schedule deployment with their assigned departments (each agent is assigned a group of departments and functions as primary support for those), image and update the CMDB with the data.

It's not a "great" solution but I contend this is one of the most onerous tasks for any group that is primarily technical or customer oriented in nature to perform.  It's boring drudge work unless one can view it as "Cataloguing" instead of "Inventorying".  NAMP and our manual fields are starting to provide us with a better profile of our hardware.  But we are only in our beginning phases with this process so it is definitely in evolution.



Julianne Journitz
Director of Client Services
Information Technology Services
Pomona College
24x7 assistance: http://helpdesk.pomona.edu
ITS Website: http://its.pomona.edu
ITS Twitter Updates: http://www.twitter.com/pomonahelp


From: Amy Berg <Amy.Berg@CORTLAND.EDU>
Reply-To: The EDUCAUSE CIO Constituent Group Listserv <CIO@LISTSERV.EDUCAUSE.EDU>
Date: Fri, 3 Feb 2012 05:39:36 -0800
To: "CIO@LISTSERV.EDUCAUSE.EDU" <CIO@LISTSERV.EDUCAUSE.EDU>
Subject: [CIO] Enterprise Technology Inventory - Asset Tracking Software

I am interested in how others are managing their institution’s technology assets from acquisition to deployment to maintaining a trouble history per unit to disposal.  Anyone have a great solution? 

 

Amy Berg

Associate Provost for Information Resources

SUNY Cortland

Miller Building, Room 206

Cortland, NY 13045

Office: (607) 753-5942

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

------------------------------------------------------------- This message has been scanned by Postini anti-virus software. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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