Main Nav

Good morning.

 

One of our schools has embarked on an IT strategic planning process.  As part of it, they would like to conduct a survey to assess faculty satisfaction with IT services and the degree to which their needs from educational, research, and administrative perspectives are being met.  Does anyone have such a survey instrument that has worked well for their institution that they would be willing to share?

 

Thanks for your consideration. Have a good weekend.

- Geof

 

Geoffrey Corb

Deputy Chief Information Officer

Johns Hopkins University

geof@jhu.edu | @geofdotedu | 410.735.4001 | 410.608.5255 (mobile)

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

Comments

Hi Geof, If you haven’t already, take a look at what Tim Chester is doing with Techqual https://www.techqual.org/docs/default.aspx We have used it with good results. Best, John John D. Lawson, Ph.D. Vice Provost for Information Technology and Chief Information Officer Western Washington University From: Geof Corb > Reply-To: The EDUCAUSE CIO Constituent Group Listserv > Date: Friday, December 6, 2013 at 5:35 AM To: "CIO@LISTSERV.EDUCAUSE.EDU" > Subject: [CIO] faculty IT satisfaction survey Good morning. One of our schools has embarked on an IT strategic planning process. As part of it, they would like to conduct a survey to assess faculty satisfaction with IT services and the degree to which their needs from educational, research, and administrative perspectives are being met. Does anyone have such a survey instrument that has worked well for their institution that they would be willing to share? Thanks for your consideration. Have a good weekend. - Geof Geoffrey Corb Deputy Chief Information Officer Johns Hopkins University geof@jhu.edu | @geofdotedu | 410.735.4001 | 410.608.5255 (mobile) ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
Geof,

I have a survey but it is pretty complex so I have decided to use TechQual+ survey for the next iteration (https://www.techqual.org/docs/default.aspx).  They had a nice session at EDUCAUSE and I  am sold.  I can send you the survey we used if you like.  It is a campus wide survey so I ask for self identification up front (faculty, student, staff, part-time, full-time, etc.) and also ask that they identify their primary location (main campus, Cleveland, online, etc.).  This allows us to search for trends and identify issues specific to a customer group or location (or both).  We use Zoomerang (Survey Monkey is mostly the same now) and with their skip logic you can present questions based on the status or location selected which is pretty nice.  When I did this before skip logic was not an option so they had to go through the entire survey which was too long. 

I have found that incentives help for response rates (random drawing for a few $25 bookstore gift cards usually does the trick).  Also, don't just send an email or put a link on your web portal for it but do some advertising around campus, hand out flyers at college meetings and student meetings, use digital signage, promote on college radio and newspaper, facebook, etc.  It sounds counter intuitive to use print media to ask about technology but email alone doesn't get the word out.

Take care and I wish you the best.

Curtis 


Geof,
 
I know that ECAR is adding a faculty survey to its Study of Undergraduate Students.  There is more information here:
 
We are planning on participating in both surveys.  We don't get a great return rate on the undergraduate study, but it does give us a glimpse into what the student think about the technology we provide.  We hope to get a better return rate with faculty.
 
Dave

 
 
David Hoyt
Chief Information Systems Officer
 
  Collin College     
  Collin Higher  Education Center
  3452 Spur 399
  McKinney, TX  75069
 
P - 972.599.3133   F - 972.599.3131
>>> On 12/6/2013 at 7:35 AM, in message <C0DA4E2E19F7484D84FFBCE00E039E89372A4309@JHEMTEBEX3.win.ad.jhu.edu>, Geof Corb <geof@JHU.EDU> wrote:

Good morning.

 

One of our schools has embarked on an IT strategic planning process.  As part of it, they would like to conduct a survey to assess faculty satisfaction with IT services and the degree to which their needs from educational, research, and administrative perspectives are being met.  Does anyone have such a survey instrument that has worked well for their institution that they would be willing to share?

 

Thanks for your consideration. Have a good weekend.

- Geof

 

Geoffrey Corb

Deputy Chief Information Officer

Johns Hopkins University

geof@jhu.edu | @geofdotedu | 410.735.4001 | 410.608.5255 (mobile)

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

We are also going to participate in the ECAR Faculty and Student Survey.  Good to use their survey and compare/benchmark with others.

 

 

- Mac -

 

Keith W. McIntosh, MBA
Vice Chancellor for Information Technology

and Chief Information Officer (CIO)

-------------------------------------------------------
Information Technology
Pima County Community College District
kwmcintosh@pima.edu

 

All,

The MISO Survey is another option to consider.  My institution, Brandeis University, has now administered the MISO Survey multiple times and the results have been invaluable for strategic planning, service improvement, library facility renewal projects, and reaccreditation. (I also serve on the national MISO Survey management team along with colleagues from Lafayette College, Spring Hill College, the University of Richmond, and Bryn Mawr College.)

The MISO Survey is a web-based quantitative survey designed to measure the effectiveness of higher ed IT and library services for faculty, students, and staff.  The Survey was begun at Bryn Mawr College and established in its current form through the joint effort of several institutions that wanted quantitative information on how IT and library services are perceived. 


The MISO Survey has been administered at more than 80 institutions since its inception in 2006 and 104,000 respondents have participated to date.  The Survey's methodology is quite rigorous, and the Survey instruments are regularly revised (after testing at multiple institutions) to measure emerging new services.  Response rates are consistently higher than those found in other surveys, and MISO surveys a sample of undergraduates at each institution to reduce the likelihood of survey fatigue.  More information about the Survey can be found at http://www.misosurvey.org/about/what-sets-miso-apart/.


I hope this information is useful.  Please let me know if I can answer any follow-up questions.


Best, Josh


-- 

___________________
Joshua Wilson
Director for Academic Support & User Services
Library & Technology Services
Brandeis University
jwilson@brandeis.edu
781-736-4219
http://lts.brandeis.edu/


Hi All,

 

Glad to hear from those of you planning to participate in the inaugural ECAR faculty study! If you’ve already signed up your institution, please expect an informational/next steps e-mail to come your way next Friday. The link that Geof provided below will take you to the “participate” site – you can sign up there or just peruse the posted resources [including the research prospectus, but not the survey instrument (yet)].

 

The focus of this work is faculty technology experiences and expectations as measured by ownership, use, activity, satisfaction, importance, and needs/expectations assessments. Our intent is to provide participants with information and recommendations to help them:

·         improve IT services

·         increase technology-enabled productivity

·         prioritize strategic contributions of information technology to higher education

·         plan for technology shifts

·         become more technologically competitive among peer institutions, and find out what it might take to compete at the next level

 

There is no fee to participate, and we’ll do our best to support you in the institutional approval process (IRB) and survey dissemination process.  For more info, you can contact me directly or our general ECAR address at: ecarstudy@educause.edu. Have a great weekend,

 

-Eden

 

Eden Dahlstrom  Director of Research

Data, Research, and Analytics
EDUCAUSE
Uncommon Thinking for the Common Good
1150 18th Street, NW, Suite 900 Washington, DC 20036
direct: 303.939.0330 | mobile: 530.903.2305 | educause.edu

 

 

 

Good morning.

 

One of our schools has embarked on an IT strategic planning process.  As part of it, they would like to conduct a survey to assess faculty satisfaction with IT services and the degree to which their needs from educational, research, and administrative perspectives are being met.  Does anyone have such a survey instrument that has worked well for their institution that they would be willing to share?

 

Thanks for your consideration. Have a good weekend.

- Geof

 

Geoffrey Corb

Deputy Chief Information Officer

Johns Hopkins University

geof@jhu.edu | @geofdotedu | 410.735.4001 | 410.608.5255 (mobile)

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

Hi Geof, If you haven’t already, take a look at what Tim Chester is doing with Techqual https://www.techqual.org/docs/default.aspx We have used it with good results. Best, John John D. Lawson, Ph.D. Vice Provost for Information Technology and Chief Information Officer Western Washington University From: Geof Corb > Reply-To: The EDUCAUSE CIO Constituent Group Listserv > Date: Friday, December 6, 2013 at 5:35 AM To: "CIO@LISTSERV.EDUCAUSE.EDU" > Subject: [CIO] faculty IT satisfaction survey Good morning. One of our schools has embarked on an IT strategic planning process. As part of it, they would like to conduct a survey to assess faculty satisfaction with IT services and the degree to which their needs from educational, research, and administrative perspectives are being met. Does anyone have such a survey instrument that has worked well for their institution that they would be willing to share? Thanks for your consideration. Have a good weekend. - Geof Geoffrey Corb Deputy Chief Information Officer Johns Hopkins University geof@jhu.edu | @geofdotedu | 410.735.4001 | 410.608.5255 (mobile) ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
Geof,

I have a survey but it is pretty complex so I have decided to use TechQual+ survey for the next iteration (https://www.techqual.org/docs/default.aspx).  They had a nice session at EDUCAUSE and I  am sold.  I can send you the survey we used if you like.  It is a campus wide survey so I ask for self identification up front (faculty, student, staff, part-time, full-time, etc.) and also ask that they identify their primary location (main campus, Cleveland, online, etc.).  This allows us to search for trends and identify issues specific to a customer group or location (or both).  We use Zoomerang (Survey Monkey is mostly the same now) and with their skip logic you can present questions based on the status or location selected which is pretty nice.  When I did this before skip logic was not an option so they had to go through the entire survey which was too long. 

I have found that incentives help for response rates (random drawing for a few $25 bookstore gift cards usually does the trick).  Also, don't just send an email or put a link on your web portal for it but do some advertising around campus, hand out flyers at college meetings and student meetings, use digital signage, promote on college radio and newspaper, facebook, etc.  It sounds counter intuitive to use print media to ask about technology but email alone doesn't get the word out.

Take care and I wish you the best.

Curtis 


Geof,
 
I know that ECAR is adding a faculty survey to its Study of Undergraduate Students.  There is more information here:
 
We are planning on participating in both surveys.  We don't get a great return rate on the undergraduate study, but it does give us a glimpse into what the student think about the technology we provide.  We hope to get a better return rate with faculty.
 
Dave

 
 
David Hoyt
Chief Information Systems Officer
 
  Collin College     
  Collin Higher  Education Center
  3452 Spur 399
  McKinney, TX  75069
 
P - 972.599.3133   F - 972.599.3131
>>> On 12/6/2013 at 7:35 AM, in message <C0DA4E2E19F7484D84FFBCE00E039E89372A4309@JHEMTEBEX3.win.ad.jhu.edu>, Geof Corb <geof@JHU.EDU> wrote:

Good morning.

 

One of our schools has embarked on an IT strategic planning process.  As part of it, they would like to conduct a survey to assess faculty satisfaction with IT services and the degree to which their needs from educational, research, and administrative perspectives are being met.  Does anyone have such a survey instrument that has worked well for their institution that they would be willing to share?

 

Thanks for your consideration. Have a good weekend.

- Geof

 

Geoffrey Corb

Deputy Chief Information Officer

Johns Hopkins University

geof@jhu.edu | @geofdotedu | 410.735.4001 | 410.608.5255 (mobile)

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

We are also going to participate in the ECAR Faculty and Student Survey.  Good to use their survey and compare/benchmark with others.

 

 

- Mac -

 

Keith W. McIntosh, MBA
Vice Chancellor for Information Technology

and Chief Information Officer (CIO)

-------------------------------------------------------
Information Technology
Pima County Community College District
kwmcintosh@pima.edu

 

All,

The MISO Survey is another option to consider.  My institution, Brandeis University, has now administered the MISO Survey multiple times and the results have been invaluable for strategic planning, service improvement, library facility renewal projects, and reaccreditation. (I also serve on the national MISO Survey management team along with colleagues from Lafayette College, Spring Hill College, the University of Richmond, and Bryn Mawr College.)

The MISO Survey is a web-based quantitative survey designed to measure the effectiveness of higher ed IT and library services for faculty, students, and staff.  The Survey was begun at Bryn Mawr College and established in its current form through the joint effort of several institutions that wanted quantitative information on how IT and library services are perceived. 


The MISO Survey has been administered at more than 80 institutions since its inception in 2006 and 104,000 respondents have participated to date.  The Survey's methodology is quite rigorous, and the Survey instruments are regularly revised (after testing at multiple institutions) to measure emerging new services.  Response rates are consistently higher than those found in other surveys, and MISO surveys a sample of undergraduates at each institution to reduce the likelihood of survey fatigue.  More information about the Survey can be found at http://www.misosurvey.org/about/what-sets-miso-apart/.


I hope this information is useful.  Please let me know if I can answer any follow-up questions.


Best, Josh


-- 

___________________
Joshua Wilson
Director for Academic Support & User Services
Library & Technology Services
Brandeis University
jwilson@brandeis.edu
781-736-4219
http://lts.brandeis.edu/


Hi All,

 

Glad to hear from those of you planning to participate in the inaugural ECAR faculty study! If you’ve already signed up your institution, please expect an informational/next steps e-mail to come your way next Friday. The link that Geof provided below will take you to the “participate” site – you can sign up there or just peruse the posted resources [including the research prospectus, but not the survey instrument (yet)].

 

The focus of this work is faculty technology experiences and expectations as measured by ownership, use, activity, satisfaction, importance, and needs/expectations assessments. Our intent is to provide participants with information and recommendations to help them:

·         improve IT services

·         increase technology-enabled productivity

·         prioritize strategic contributions of information technology to higher education

·         plan for technology shifts

·         become more technologically competitive among peer institutions, and find out what it might take to compete at the next level

 

There is no fee to participate, and we’ll do our best to support you in the institutional approval process (IRB) and survey dissemination process.  For more info, you can contact me directly or our general ECAR address at: ecarstudy@educause.edu. Have a great weekend,

 

-Eden

 

Eden Dahlstrom  Director of Research

Data, Research, and Analytics
EDUCAUSE
Uncommon Thinking for the Common Good
1150 18th Street, NW, Suite 900 Washington, DC 20036
direct: 303.939.0330 | mobile: 530.903.2305 | educause.edu

 

 

 

Good morning.

 

One of our schools has embarked on an IT strategic planning process.  As part of it, they would like to conduct a survey to assess faculty satisfaction with IT services and the degree to which their needs from educational, research, and administrative perspectives are being met.  Does anyone have such a survey instrument that has worked well for their institution that they would be willing to share?

 

Thanks for your consideration. Have a good weekend.

- Geof

 

Geoffrey Corb

Deputy Chief Information Officer

Johns Hopkins University

geof@jhu.edu | @geofdotedu | 410.735.4001 | 410.608.5255 (mobile)

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

Hi Geof, If you haven’t already, take a look at what Tim Chester is doing with Techqual https://www.techqual.org/docs/default.aspx We have used it with good results. Best, John John D. Lawson, Ph.D. Vice Provost for Information Technology and Chief Information Officer Western Washington University From: Geof Corb > Reply-To: The EDUCAUSE CIO Constituent Group Listserv > Date: Friday, December 6, 2013 at 5:35 AM To: "CIO@LISTSERV.EDUCAUSE.EDU" > Subject: [CIO] faculty IT satisfaction survey Good morning. One of our schools has embarked on an IT strategic planning process. As part of it, they would like to conduct a survey to assess faculty satisfaction with IT services and the degree to which their needs from educational, research, and administrative perspectives are being met. Does anyone have such a survey instrument that has worked well for their institution that they would be willing to share? Thanks for your consideration. Have a good weekend. - Geof Geoffrey Corb Deputy Chief Information Officer Johns Hopkins University geof@jhu.edu | @geofdotedu | 410.735.4001 | 410.608.5255 (mobile) ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
Geof,

I have a survey but it is pretty complex so I have decided to use TechQual+ survey for the next iteration (https://www.techqual.org/docs/default.aspx).  They had a nice session at EDUCAUSE and I  am sold.  I can send you the survey we used if you like.  It is a campus wide survey so I ask for self identification up front (faculty, student, staff, part-time, full-time, etc.) and also ask that they identify their primary location (main campus, Cleveland, online, etc.).  This allows us to search for trends and identify issues specific to a customer group or location (or both).  We use Zoomerang (Survey Monkey is mostly the same now) and with their skip logic you can present questions based on the status or location selected which is pretty nice.  When I did this before skip logic was not an option so they had to go through the entire survey which was too long. 

I have found that incentives help for response rates (random drawing for a few $25 bookstore gift cards usually does the trick).  Also, don't just send an email or put a link on your web portal for it but do some advertising around campus, hand out flyers at college meetings and student meetings, use digital signage, promote on college radio and newspaper, facebook, etc.  It sounds counter intuitive to use print media to ask about technology but email alone doesn't get the word out.

Take care and I wish you the best.

Curtis 


Geof,
 
I know that ECAR is adding a faculty survey to its Study of Undergraduate Students.  There is more information here:
 
We are planning on participating in both surveys.  We don't get a great return rate on the undergraduate study, but it does give us a glimpse into what the student think about the technology we provide.  We hope to get a better return rate with faculty.
 
Dave

 
 
David Hoyt
Chief Information Systems Officer
 
  Collin College     
  Collin Higher  Education Center
  3452 Spur 399
  McKinney, TX  75069
 
P - 972.599.3133   F - 972.599.3131
>>> On 12/6/2013 at 7:35 AM, in message <C0DA4E2E19F7484D84FFBCE00E039E89372A4309@JHEMTEBEX3.win.ad.jhu.edu>, Geof Corb <geof@JHU.EDU> wrote:

Good morning.

 

One of our schools has embarked on an IT strategic planning process.  As part of it, they would like to conduct a survey to assess faculty satisfaction with IT services and the degree to which their needs from educational, research, and administrative perspectives are being met.  Does anyone have such a survey instrument that has worked well for their institution that they would be willing to share?

 

Thanks for your consideration. Have a good weekend.

- Geof

 

Geoffrey Corb

Deputy Chief Information Officer

Johns Hopkins University

geof@jhu.edu | @geofdotedu | 410.735.4001 | 410.608.5255 (mobile)

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

We are also going to participate in the ECAR Faculty and Student Survey.  Good to use their survey and compare/benchmark with others.

 

 

- Mac -

 

Keith W. McIntosh, MBA
Vice Chancellor for Information Technology

and Chief Information Officer (CIO)

-------------------------------------------------------
Information Technology
Pima County Community College District
kwmcintosh@pima.edu

 

All,

The MISO Survey is another option to consider.  My institution, Brandeis University, has now administered the MISO Survey multiple times and the results have been invaluable for strategic planning, service improvement, library facility renewal projects, and reaccreditation. (I also serve on the national MISO Survey management team along with colleagues from Lafayette College, Spring Hill College, the University of Richmond, and Bryn Mawr College.)

The MISO Survey is a web-based quantitative survey designed to measure the effectiveness of higher ed IT and library services for faculty, students, and staff.  The Survey was begun at Bryn Mawr College and established in its current form through the joint effort of several institutions that wanted quantitative information on how IT and library services are perceived. 


The MISO Survey has been administered at more than 80 institutions since its inception in 2006 and 104,000 respondents have participated to date.  The Survey's methodology is quite rigorous, and the Survey instruments are regularly revised (after testing at multiple institutions) to measure emerging new services.  Response rates are consistently higher than those found in other surveys, and MISO surveys a sample of undergraduates at each institution to reduce the likelihood of survey fatigue.  More information about the Survey can be found at http://www.misosurvey.org/about/what-sets-miso-apart/.


I hope this information is useful.  Please let me know if I can answer any follow-up questions.


Best, Josh


-- 

___________________
Joshua Wilson
Director for Academic Support & User Services
Library & Technology Services
Brandeis University
jwilson@brandeis.edu
781-736-4219
http://lts.brandeis.edu/


Hi All,

 

Glad to hear from those of you planning to participate in the inaugural ECAR faculty study! If you’ve already signed up your institution, please expect an informational/next steps e-mail to come your way next Friday. The link that Geof provided below will take you to the “participate” site – you can sign up there or just peruse the posted resources [including the research prospectus, but not the survey instrument (yet)].

 

The focus of this work is faculty technology experiences and expectations as measured by ownership, use, activity, satisfaction, importance, and needs/expectations assessments. Our intent is to provide participants with information and recommendations to help them:

·         improve IT services

·         increase technology-enabled productivity

·         prioritize strategic contributions of information technology to higher education

·         plan for technology shifts

·         become more technologically competitive among peer institutions, and find out what it might take to compete at the next level

 

There is no fee to participate, and we’ll do our best to support you in the institutional approval process (IRB) and survey dissemination process.  For more info, you can contact me directly or our general ECAR address at: ecarstudy@educause.edu. Have a great weekend,

 

-Eden

 

Eden Dahlstrom  Director of Research

Data, Research, and Analytics
EDUCAUSE
Uncommon Thinking for the Common Good
1150 18th Street, NW, Suite 900 Washington, DC 20036
direct: 303.939.0330 | mobile: 530.903.2305 | educause.edu

 

 

 

Close
Close


Annual Conference
September 29–October 2
Register Now!

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.

Close

Digital Badges
Member recognition effort
Earn yours >

Career Center


Leadership and Management Programs

EDUCAUSE Institute
Project Management

 

 

Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.

 

Close
EDUCAUSE organizes its efforts around three IT Focus Areas

 

 

Join These Programs If Your Focus Is

Close

Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.
 

 

Close

2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations


Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.