General Use Lab Hours/Staffing

Message from brooksm@goingon.com

Go ahead. Brooks Masterson 512-203-9074

Curt, Thanks for doing this survey. As many of you, I, too, am looking into restructuring the availability and support for General Use Labs due to budget cuts and am interested to learn the survey results. An option that I am considering is consolidated smaller general use lab into a larger facility in the library, where the Help Desk is located during the day, and providing 24 hour access (unstaffed) to this facility. Has anyone else implemented this approach? Gloria ========================= Gloria M. Barlow Chief Information Officer Wilkes University Phone 570 408 4440 Wilkes ITS will never ask for passwords or personal information in email. THINK BEFORE YOU CLICK!!

Hi Gloria, We moved two of our larger general-use labs to the libraries a couple of years ago, and it has worked out very well for students, the libraries and IT. The systems were moved to the library patron areas, though. Not into a separate lab space. It turned out to be a win-win for everyone. The students really like having library resources (materials and staff) available when they're using the systems, the library space accommodates group study spaces much more easily than any of our former computer labs, and there are a lot more computers available in the libraries. From an IT perspective we don't have to pay student workers to "monitor" the labs, the library staff lets us know anytime there are problems with the systems, and we were able to eliminate a few printers since the library already had plenty. And we were able to turn over "our" lab spaces to academic units for additional classroom space which made them happy. Mickey ******************************************************************************* Michael R. Belote Chief Technology Officer Mercer University 1400 Coleman Avenue Macon, GA 31207 O: 478-301-2850 M: 478-719-2955 http://IT.Mercer.edu

Hi Chip, Are you primarily a residential or commuter school? Are these protected by video surveillance? Do you have much theft? Do students complain that there's no one to help them in the labs? Thanks in advance for your replies, Sandie Sandra L. Miller, Ed.D. Director of Instruction & Research Technology William Paterson University 300 Pompton Road Wayne, NJ 07470 973.720.2530 millers@wpunj.edu Think before you print

Mary Parlett-Sweeney ITS

Residential. Have limited video recording No complaints from students at all We do lose one to three devices per year out of 800. Chip Eckardt CIO UW-Eau Claire Eau Claire, WI Sent from my iPhone

I wanted to thank everyone that took the time to fill out this survey. Here is a link to the results page: https://www.surveymonkey.com/sr.aspx?sm=4QuqmLk9eF5_2bYoQ0YbpQmm_2f_2bnh... Thanks [cid:D4B1A938-87DF-43DA-BC6E-AE01357B0A93] Curt Braden Technical Services Manager, Information Technology Angelo State University Member, Texas Tech University System ASU Station #11020 San Angelo, TX 76909-1020 Phone: (325) 942-2333 Fax: (325) 942-2109 curt.braden@angelo.edu

Message from ktrowbridge@taskstream.com

Nmu ----- Original Message ----- From: Eckardt, Chip [mailto:eckardpp@UWEC.EDU] Sent: Wednesday, April 11, 2012 07:02 AM To: CIO@LISTSERV.EDUCAUSE.EDU Subject: Re: [CIO] General Use Lab Hours/Staffing Residential. Have limited video recording No complaints from students at all We do lose one to three devices per year out of 800. Chip Eckardt CIO UW-Eau Claire Eau Claire, WI Sent from my iPhone