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Hello Everyone, The University of Ontario Institute of Technology is deploying Google Apps for Education to undergraduate and graduate students. We are developing a support model (L1, L2, L3) process. Do other universities have documentation to share outlining where segregation starts / ends for each level? Best regards, Reem I. Ali Manager of Technology Enabled Learning Information Technology Services University of Ontario Institute of Technology 2000 Simcoe St. N. , Oshawa, ON, L1H 7K4 905 721 8668 ext. 2654 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.