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Colleagues,

 

Is anyone using an off the shelf application to track grievances for union staff electronically at their campus? I am looking for  your experience and recommendation. Thanks.

 

Fouad Yatim

Associate Chief Information Officer

Information Technology Services

8 Ashburton Place

Boston, MA 02108

Tel: 617.573.8585

Fax: 617.573.8747

Note: This E-mail message is confidential, intended only for the recipient(s) named above and may contain information that is privileged, exempt from disclosure under applicable law. If you have received this message in error, or are not the named recipient(s), please immediately notify the sender by return email or by calling (617) 573-8585, and delete this message from your computer. Thank you. 

 

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Comments

You might look at RT (request tracker) for this.
http://bestpractical.com/rt/ 

RT has email queue interface and/or web interface.

RT is often used for tracking and handling security incidents and has the ability to limit who can see what "tickets" come in.
see http://bestpractical.com/rtir/
 http://requesttracker.wikia.com/wiki/Rights

As an aside, UMBC is using RT for our campus based help system. Last year we hit a little over 75,000 tickets on campus under RT and this year we will exceed 100,000 tickets this year.

jack


The IGS is by far the most flexible solution and fully customizable. You can view it online at http://www.griev.com. It can be set up specifically to track union staff cases with you exact contracts and grievance procedure timelines.  Great tool!

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