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We currently outsource our Facilities operation to Aramark.

I am considering whether or not the college  should provide equipment and services to the Aramark employees e.g. cell phones, computers, printers, and desktop support.

Any policy recommendations or insights on generally accepted practices would be most helpful.

I will plan to summarize results and post back to the listserv.

Thank you for your help,

Gary

Gary Hammon
CIO
Newbury College
Brookline, MA  02445
617 730-7135

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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Gary, Olin is a small college environment and views our outsourced partners as integral members of our community.  In addition, due to the converged infrastructure and the technological complexity of our physical plant systems it is necessary for Aramark team members to have on and off campus access to the systems for configuration and monitoring.  Olin has outsourced its facilities operations to Aramark for a number of years. 

 

Information Technology facilitated the selection of cell phones, Aramark pays for the phones as part of their agreement and the phones are supported through our carrier (currently Sprint).

 

In terms of equipment, the college provides standard desktops and laptops to the Aramark management team and specific functional team members (as mutually agreed upon) as well as the support for those devices.  Our campus utilizes network printers (multi-function) throughout campus and all community members have access to those.  The integration with the overall community in terms of devices, platforms and systems has allowed us to provide a higher level of integrated services and communication to the community.

 

I am happy to chat in detail off line.

 

Joanne

 

Joanne Kossuth

Vice President for Operations and Chief Information Officer

Franklin W Olin College of Engineering

Olin Way

Needham, MA 02492

(781)-292-2431

(781)-858-1701 (cell)

 

P
Please consider the environment and don't print this e-mail unless you really need to.

 

We outsourced our custodial services to Aramark in 2002 and our food service to Aramark in 1947. They are responsible for their own technology equipment (cell phones and pc’s etc). We don’t even allow their computers on our network.

 

Frank

 

F. X. Moore III, Ph.D.

Vice President for Information Technology, CIO and

Chief Privacy Officer

Longwood University

201 High Street

Farmville, VA 23909

 

(434) 395-2034 (voice)

(434) 395-2035 (fax)

 

moorefx@longwood.edu

 

Longwood University will never ask for your password. Don't ever divulge your password to anyone.

 

Hi Gary,
    One of the things you may wish to consider is how this will be interpreted by the taxing authorities.  Private tax exempt schools providing resources to private companies may have a negative impact on the tax exempt status.  State schools proving resources to contractors is seen as a tax subsidy to the company in many states.  This will vary from state to state.

Barry


On 02/10/2012 05:52 AM, Gary Hammon wrote:

We currently outsource our Facilities operation to Aramark.

I am considering whether or not the college  should provide equipment and services to the Aramark employees e.g. cell phones, computers, printers, and desktop support.

Any policy recommendations or insights on generally accepted practices would be most helpful.

I will plan to summarize results and post back to the listserv.

Thank you for your help,

Gary

Gary Hammon
CIO
Newbury College
Brookline, MA  02445
617 730-7135

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.


********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Message from tmcmurtry@montreat.edu

Montreat College outsourced facilities a year ago to Aramark and we have a policy similar to Olin.

 

Tom

 

Tom McMurtry

Vice President for Technology and CIO

Montreat College

828-669-8012 x 3654

http://www.montreat.edu

 

We have outsourced both food service and campus safety to different vendors. In both cases the vendors provide the necessary equipment. We do make network access available to the principals associated with those on-sight team members based on role. We also work with the foodservice to parse what parts of our dining services tracking system they will have access, keeping a separation between their need to record inventory for instance and our need to manage meal plan assignments.

 

Tom

 

Thomas H. Carnwath
Vice President
Technology and Information Services
Hamilton Hall
320 South Broad Street
Philadelphia, PA 19102

Tel: 215-717-6440

 

 

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Gary, In my experience the amount of technology support provided to on-campus vendors such as Aramark, Follett, Sodexo, etc. is covered in the contract between them and the institution. Is it referenced in the contracts at your institution? It is, after all, a business relationship. If the contract doesn't call for you providing services, then if you do provide the services the vendor should provide some kind of compensation, either in dollars or in kind. At least that's my opinion. :) To be a little more specific: I've been in situations where we provided one or more PC's, network connections, email accounts (although those might not be in the contract), connection for a T1 through the college PBX, etc. It all depends on what the vendor needs. - Mark -- Mark Berman, Chief Information Officer Siena College 515 Loudon Road Loudonville, NY 12211 (518)786-5000, Fax: (518)783-2590 Siena College is a learning community advancing the ideals of a liberal arts education, rooted in its identity as a Franciscan and Catholic institution. CONFIDENTIALITY NOTICE: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you received this e-mail and are not the intended recipient, please inform the sender by e-mail reply and destroy all copies of the original message. From: Gary Hammon > Date: Fri, 10 Feb 2012 06:52:35 -0500 Subject: Institutional Support for Outsourced Operations We currently outsource our Facilities operation to Aramark. I am considering whether or not the college should provide equipment and services to the Aramark employees e.g. cell phones, computers, printers, and desktop support. Any policy recommendations or insights on generally accepted practices would be most helpful. I will plan to summarize results and post back to the listserv. Thank you for your help, Gary Gary Hammon CIO Newbury College Brookline, MA 02445 617 730-7135 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Much like Siena, Manhattan College provides for reasonable accommodations for our food service and bookstore vendors comprising mostly phone jacks through our PBX, data connectivity, setup and connectivity for their servers (e.g. point of sale mgmt). These are sometimes expressly covered in contracts or covered with general accommodation type language. When not, we'll assess what the impact of not providing the requested support would be on our community.

-Walt

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