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Colleagues,

What are you using at your institution to manage internal email newsletters/announcements/campaigns?  By that I mean mailings to faculty/staff and students, where the email addresses belong to your institution.

At my university, various departments are using packages like MailChimp to gain the advanced formatting and readership tracking features.  However, these packages designed for external email marketing are quite problematic when applied internally.  Specifically because they are not design to be enterprise multi-user solutions (for example they don't share lists or give shared access to lists); they don't integrate well with lists that come from your own internal databases (e.g., the HR system or the student/faculty information system) and almost all require "opt out" features which are not pertinent to internal mailings.

Does anyone have a commercial package you are using for this that you would recommend?

Thank you!

~Mike

Michael Dieckmann * Chief Information Officer * University of West Florida * 11000 University Parkway, Pensacola, FL  32514 *   Office 850.474.2558 * FAX 850.474.2634 * MichaelDieckmann@uwf.edu * uwf.edu


********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Message from dthibeau@post03.curry.edu

Mike,

 

We use “Constant Contact”.  Those who use it seem to like it.  The newsletters look good and the folks don’t require a lot of technical skills to build the newsletters.  I have no idea what the price is for the product.


Dennis

 

http://uitsnews.iu.edu/ - Current issue and links to past issues of The Monitor (IT News at IU Bloomington) and Newsbit (IT News at IUPUI) are available under "Current Headlines"

 

-

Momi Ford, Support Center Manager
University Information Technology Services

(812) 856-4143            http://uits.iu.edu/

 

From: The EDUCAUSE IT Support Services Constituent Group Listserv [mailto:ITSUPPORTSERVICES@listserv.educause.edu] On Behalf Of Wendy Woodward
Sent: Wednesday, August 07, 2013 2:39 PM
To: ITSUPPORTSERVICES@listserv.educause.edu
Subject: Re: [ITSUPPORTSERVICES] Newsletters

 

http://www.it.northwestern.edu/news/publication/ecommunicator.html

 

Wendy Woodward

Director, Technology Support Services

Northwestern University Information Technology (NUIT)

 

1800 Sherman Avenue, Suite 1-300

Evanston, IL  60201

(847) 467-7851

www.it.northwestern.edu

 

From: The EDUCAUSE IT Support Services Constituent Group Listserv [mailto:ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU] On Behalf Of Keli Cole
Sent: Wednesday, August 07, 2013 1:27 PM
To: ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITSUPPORTSERVICES] Newsletters

 

Hi,

 

You might consider looking at the Educause Communications Constituency group around this.  There have been many examples shared of various communications methods for outreach.  

 

Here are a couple of samples from one of our colleges at Maricopa (Scottsdale Community College) that you might find interesting - they are old but you'll get the idea.

 

 

Best wishes on your newsletter!

 


Regards,

Keli

**************************************************************

Keli Cole
Assistant Director Communications/IT Governance Liaison
Office of the Vice Chancellor ITS
Office Hours:  Monday - Thursday 7:00 am - 5:30 pm

2411 West 14th Street, Tempe AZ 85281
phone | 480.731.8227 • fax | 480.731.8850
email | keli.cole@domail.maricopa.edu

 

Lou,

Here at Washburn, we use to do newsletters that would be sent out to the campus.  About four years ago it was suggested by a consultant that we change that approach and instead send email with updates about IT updates and changes.

Recently, we started blogging our news and updates (http://blog.washburn.edu/technology/).  It was recommended to us by the consultant that doing email notices, or a blog, would make the most sense with us being in IT.  We just recently got our blog up and running probably about a year ago in conjunction with a new main web site.

I think some of our campus would still enjoy the printed newsletters, but we have had a very good following from our blog as well.
-- John Haverty Assistant Director of User Services Information Technology Services (ITS) Washburn University (785) 670-2330 On 8/7/2013 1:06 PM, Lou Nunez wrote:

 

Hi,

 

We will soon be starting a newsletter to let the campus community know about the services available from IT and the various ways we can render assistance.

 

I was wondering who else does a newsletter and if you would be so kind as to send me copies or point to the URL.

 

Thanks!

 

-          Lou


Message from jj014747@pomona.edu

We publish ITSMonthly.  Links to it can be found on our webpage at http://its.pomona.edu.


-- 
Julianne Journitz
Director, Client Services
Information Technology Services
Pomona College
156 East 7th Street
Claremont, California 91711


From: Lou Nunez <lnunez@STEVENS.EDU>
Reply-To: The EDUCAUSE IT Support Services Constituent Group Listserv <ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 7, 2013 11:06 AM
To: "ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU" <ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU>
Subject: [ITSUPPORTSERVICES] Newsletters

 

Hi,

 

We will soon be starting a newsletter to let the campus community know about the services available from IT and the various ways we can render assistance.

 

I was wondering who else does a newsletter and if you would be so kind as to send me copies or point to the URL.

 

Thanks!

 

-          Lou

 

Hi,

 

We will soon be starting a newsletter to let the campus community know about the services available from IT and the various ways we can render assistance.

 

I was wondering who else does a newsletter and if you would be so kind as to send me copies or point to the URL.

 

Thanks!

 

-          Lou

Look at bottom left of page for latest newsletter. 

Sent from my iPhone

Here at Maryland, we have ITforUM for faculty/staff, and TECHKnow for students.

 

http://www.it.umd.edu/press/publications.html

 

--Chip

 

==

Chip Denman

Director, Client Support

Division of Information Technology

University of Maryland

 

 

 

From: The EDUCAUSE IT Support Services Constituent Group Listserv [mailto:ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU] On Behalf Of Valerie Craig
Sent: Wednesday, August 07, 2013 2:09 PM
To: ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITSUPPORTSERVICES] Newsletters

 

Look at bottom left of page for latest newsletter. 

Sent from my iPhone


Hi,

You might consider looking at the Educause Communications Constituency group around this.  There have been many examples shared of various communications methods for outreach.  

Here are a couple of samples from one of our colleges at Maricopa (Scottsdale Community College) that you might find interesting - they are old but you'll get the idea.

 
Best wishes on your newsletter!


Regards,
Keli

**************************************************************
Keli Cole
Assistant Director Communications/IT Governance Liaison
Office of the Vice Chancellor ITS
Office Hours:  Monday - Thursday 7:00 am - 5:30 pm

2411 West 14th Street, Tempe AZ 85281
phone | 480.731.8227 • fax | 480.731.8850
email | keli.cole@domail.maricopa.edu



http://www.it.northwestern.edu/news/publication/ecommunicator.html

 

Wendy Woodward

Director, Technology Support Services

Northwestern University Information Technology (NUIT)

 

1800 Sherman Avenue, Suite 1-300

Evanston, IL  60201

(847) 467-7851

www.it.northwestern.edu

 

From: The EDUCAUSE IT Support Services Constituent Group Listserv [mailto:ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU] On Behalf Of Keli Cole
Sent: Wednesday, August 07, 2013 1:27 PM
To: ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITSUPPORTSERVICES] Newsletters

 

Hi,

 

You might consider looking at the Educause Communications Constituency group around this.  There have been many examples shared of various communications methods for outreach.  

 

Here are a couple of samples from one of our colleges at Maricopa (Scottsdale Community College) that you might find interesting - they are old but you'll get the idea.

 

 

Best wishes on your newsletter!

 


Regards,

Keli

**************************************************************

Keli Cole
Assistant Director Communications/IT Governance Liaison
Office of the Vice Chancellor ITS
Office Hours:  Monday - Thursday 7:00 am - 5:30 pm

2411 West 14th Street, Tempe AZ 85281
phone | 480.731.8227 • fax | 480.731.8850
email | keli.cole@domail.maricopa.edu

 

http://uitsnews.iu.edu/ - Current issue and links to past issues of The Monitor (IT News at IU Bloomington) and Newsbit (IT News at IUPUI) are available under "Current Headlines"

 

-

Momi Ford, Support Center Manager
University Information Technology Services

(812) 856-4143            http://uits.iu.edu/

 

From: The EDUCAUSE IT Support Services Constituent Group Listserv [mailto:ITSUPPORTSERVICES@listserv.educause.edu] On Behalf Of Wendy Woodward
Sent: Wednesday, August 07, 2013 2:39 PM
To: ITSUPPORTSERVICES@listserv.educause.edu
Subject: Re: [ITSUPPORTSERVICES] Newsletters

 

http://www.it.northwestern.edu/news/publication/ecommunicator.html

 

Wendy Woodward

Director, Technology Support Services

Northwestern University Information Technology (NUIT)

 

1800 Sherman Avenue, Suite 1-300

Evanston, IL  60201

(847) 467-7851

www.it.northwestern.edu

 

From: The EDUCAUSE IT Support Services Constituent Group Listserv [mailto:ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU] On Behalf Of Keli Cole
Sent: Wednesday, August 07, 2013 1:27 PM
To: ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU
Subject: Re: [ITSUPPORTSERVICES] Newsletters

 

Hi,

 

You might consider looking at the Educause Communications Constituency group around this.  There have been many examples shared of various communications methods for outreach.  

 

Here are a couple of samples from one of our colleges at Maricopa (Scottsdale Community College) that you might find interesting - they are old but you'll get the idea.

 

 

Best wishes on your newsletter!

 


Regards,

Keli

**************************************************************

Keli Cole
Assistant Director Communications/IT Governance Liaison
Office of the Vice Chancellor ITS
Office Hours:  Monday - Thursday 7:00 am - 5:30 pm

2411 West 14th Street, Tempe AZ 85281
phone | 480.731.8227 • fax | 480.731.8850
email | keli.cole@domail.maricopa.edu

 

Lou,

Here at Washburn, we use to do newsletters that would be sent out to the campus.  About four years ago it was suggested by a consultant that we change that approach and instead send email with updates about IT updates and changes.

Recently, we started blogging our news and updates (http://blog.washburn.edu/technology/).  It was recommended to us by the consultant that doing email notices, or a blog, would make the most sense with us being in IT.  We just recently got our blog up and running probably about a year ago in conjunction with a new main web site.

I think some of our campus would still enjoy the printed newsletters, but we have had a very good following from our blog as well.
-- John Haverty Assistant Director of User Services Information Technology Services (ITS) Washburn University (785) 670-2330 On 8/7/2013 1:06 PM, Lou Nunez wrote:

 

Hi,

 

We will soon be starting a newsletter to let the campus community know about the services available from IT and the various ways we can render assistance.

 

I was wondering who else does a newsletter and if you would be so kind as to send me copies or point to the URL.

 

Thanks!

 

-          Lou


Message from jj014747@pomona.edu

We publish ITSMonthly.  Links to it can be found on our webpage at http://its.pomona.edu.


-- 
Julianne Journitz
Director, Client Services
Information Technology Services
Pomona College
156 East 7th Street
Claremont, California 91711


From: Lou Nunez <lnunez@STEVENS.EDU>
Reply-To: The EDUCAUSE IT Support Services Constituent Group Listserv <ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU>
Date: Wednesday, August 7, 2013 11:06 AM
To: "ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU" <ITSUPPORTSERVICES@LISTSERV.EDUCAUSE.EDU>
Subject: [ITSUPPORTSERVICES] Newsletters

 

Hi,

 

We will soon be starting a newsletter to let the campus community know about the services available from IT and the various ways we can render assistance.

 

I was wondering who else does a newsletter and if you would be so kind as to send me copies or point to the URL.

 

Thanks!

 

-          Lou

We switched from print to an emailed newsletter a couple of years ago:

 

http://nau.edu/its/newsletter/spring2013/

 

On our annual support survey we overwhelmingly get comments and responses favoring email as the method of contact.  We used to do once a semester, now try to get a couple or three out, smaller and more timely. 

 

Ricky

 

Ricky Roberts

Director of Technical Support

Northern Arizona University

(928) 523-6950

 

Good afternoon:

UW-Madison's DoIT Communications group sends out periodic (bi-weekly to monthly) e-mail digests of the news items on the DoIT website (http://www.doit.wisc.edu/). Though I don't know if you'll be able to open them, I've attached the last three to this e-mail.

These news items are sent to Faculty and Staff.

Sean
-- 
Sean Bossinger
Help Desk Manager, Assistant Director
University of Wisconsin-Madison
Division of Information Technology
User Services
608.262.8148 | seanb@doit.wisc.edu
Message from jack@mail.rockefeller.edu

Here’s our link http://it.rockefeller.edu/index.php3?page=newsletter

 

We try to put out a newsletter once to twice a year and we incorporate articles from the Library as well.

 

We includes what’s happening in the IT world on campus, what’s coming up, updates, etc.

 

-jack

 

 

Message from willie.duplooy@gmail.com

Hi

Check out our website and grab what you like.


Regards,
Willie
University of Cape Town, South Africa

Sent from my iPad

On 07 Aug 2013, at 20:09, Valerie Craig <valerie.craig@USM.EDU> wrote:

Look at bottom left of page for latest newsletter. 

Sent from my iPhone

Top of the Morning!

 

At Indiana University we digitally publish general IT newsletters regularly. Our communications team sends content via email, twitter (https://twitter.com/InsideUITS), Facebook (https://www.facebook.com/iu.uits), and a dedicated website (http://uitsnews.iu.edu/).

 

However, we’ve found that the student community is much more responsive and appreciative of face-to-face interactions such as brief, on-site & topic-specific presentations with Q&A, information fairs, and tabling events. To that end, we employ a few (part-time) student employees to work at outreach events and conduct on-site events upon request.

 

Additionally, we’ve found that staff who serve primarily IT-focused roles (departmental system admins, IT support teams, helpdesk staff, etc…) respond well to custom-sculpted messages that give early awareness of new developments and delve into technical specifics that might not be well received by the general campus community. To that end we offer our IT Professional community specifically tailored  mailing lists (one for technical updates and one for IT-focused events), periodic “info shares” (presenter-led discussions) both online and in person, and digital forums to facilitate tech-heavy discussions. 

 

If you’d like more information, I’d be happy to connect you with the folks here who run those services.  Good luck with your communications efforts!

 

Cathy O

 

Cathy O’Bryan, Director

Client Support

University Information Technology Services, Indiana University

(812)856-3527  (IU Bloomington)      (608)333-4547 (Cell)

http://uits.iu.edu/

 

 

 

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