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Internal Phone Systems and 911
Greetings,<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
I know that this is more of a regulatory safety issue, however since most of you are probably managing the PBX or IP Telephony, I am certain you have been involved in the discussion. Our routing of 911 requires that the user dial 9-911 to get connected to the local emergency services. This is a recent change where previously users were able to dial either 9-911 or 911.
Does your PBX routing allow for 911 to be dialed directly or does the routing require dialing 9-911?
-And-
Does your institution have a requirement to have a sign posted indicating that one must dial 9-911 for emergency, if the extra 9 is required?
Thanks,
Tim
Timothy A. Pierson
Associate VP, Information Technology and CIO
Piedmont Technical College
Lex Walters Campus
620 N. Emerald Rd. | P.O. Box 1467
Greenwood, SC 29648
Phone: 864.941.8437
Mobie: 864.992.6741
CISSP, CCNA:Security, MCSE: Security
"It is not the critic who counts; the credit belongs to the man who is actually in the arena. Who strives valiantly; who errs and comes short time and time again; and who, if he fails, at least fails while daring greatly. His place shall never be with those cold and timid souls who know neither victory nor defeat." - Theodore Roosevelt
Timothy A. Pierson
CISSP, MCSE WIndows 2003: Security
Recommend
Comments
We can dial 911 without dialing 9 (or 8 in our case) to get out.
<?xml version="1.0" encoding="UTF-8"?>
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Ø We can dial 911 without dialing 9 (or 8 in our case) to get out.
Ditto, although we have a little glitch we are going to fix. Namely, we still use 9 to get out. That leads to the following unfortunate scenario. The user dials 9 to get out. The user dials 1 go gain access to long distance. The user dawdles a bit because of temporarily forgetting the number or whatever. The phone system has seen 91 and has not seen a third number. After a while, it’s so smart that it assumes that you were intending to dial 911 and that you completed the 91 part before the emergency struck and that you weren’t able to dial the last 1. So it dials 911 for you, even though the only problem is that you were dawdling on getting the number you were dialing entered into the system.
For this reason, we are switching to 8 as the number to get an outside line.
Jerry
----------------------------------------------------------------------------------------
Jerry Bryan • Vice President of Information Services • Pellissippi State • 10915 Hardin Valley Road • P.O. Box 22990 • Knoxville, TN 37933-0990
Voice: 865 539-7127 • Fax: 865 539-7653 • E-mail: jbryan@pstcc.edu
Tim,
We send both 911 and 9+911 calls to our campus police. We don’t have a requirement to post this.
*****************************
Ric Simmons
Louisiana State University
Deputy CIO and Executive Director
Information Technology Services
Baton Rouge, LA 70803
Voice: 225-578-5212
Fax: 225-578-6400
Email: rsimmons@lsu.edu
*****************************
From: Timothy Pierson [mailto:timothy.pierson@LIVE.COM]
Sent: Thursday, June 06, 2013 12:44 PM
Subject: Internal Phone Systems and 911
Greetings,
I know that this is more of a regulatory safety issue, however since most of you are probably managing the PBX or IP Telephony, I am certain you have been involved in the discussion. Our routing of 911 requires that the user dial 9-911 to get connected to the local emergency services. This is a recent change where previously users were able to dial either 9-911 or 911.
Does your PBX routing allow for 911 to be dialed directly or does the routing require dialing 9-911?
-And-
Does your institution have a requirement to have a sign posted indicating that one must dial 9-911 for emergency, if the extra 9 is required?
Thanks,
Tim
Timothy A. Pierson
Associate VP, Information Technology and CIO
Piedmont Technical College
Lex Walters Campus
620 N. Emerald Rd. | P.O. Box 1467
Greenwood, SC 29648
Pierson.t@ptc.edu
Phone: 864.941.8437
Mobie: 864.992.6741
CISSP, CCNA:Security, MCSE: Security
"It is not the critic who counts; the credit belongs to the man who is actually in the arena. Who strives valiantly; who errs and comes short time and time again; and who, if he fails, at least fails while daring greatly. His place shall never be with those cold and timid souls who know neither victory nor defeat." - Theodore Roosevelt
Timothy A. Pierson
CISSP, MCSE WIndows 2003: Security
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.