At a time when budgets are being decreased or at best held stagnant, we are looking at different ways to support the university community. Demands for our services continue to rise in this consumer driven environment as more technology is added to the mix the expectation of IT departments is that they will naturally provide the services without impact to those requesting them. We cannot continue (as small departments at small to medium institutions) to expand without an understanding on our clients' end that they too may have to participate in the funding new initiatives.
I know that many large research institutions operate from a central IT organization that charges users fees for services provided. We have started to pursue some charge backs but am interested in what others are doing and how the fee structures were devised (and maintained from year to year). We are currently charging for:
1. Printing services
2. Telephone Services (landline and cell)
3. Ports moves adds and changes (except where the fault lies with the infrastructure in older buildings)
We are looking at things like:
1. Standard fee (tax) for consumable bandwidth/access to internet
3. Email service
I am interested in understand what other schools determined the services to charge back, what you charge clients for services provided and how you determined those charges (particularly from schools less than 5,000 FTE). Specifically my questions are;
1. What specifically have you determined the campus community needs to pay for in terms of services you provide?
2. How do you assist departments in determining budgets for these IT services?
3. Are fees (if charged) mandatory (for instance if you charge for bandwidth do you just charge each department a percentage or is it based on some other calculation?
4. Can you share a chart of fees, fees for service, or "tax" that you employ to aid in supporting the central enterprise IT functions?
This would mean a cultural shift for our campus and perhaps aid in thinking more strategically about requesting technology or services.
Thomas H. Carnwath
Technology and Information Services
320 South Broad Street
Philadelphia, PA 19102
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