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IT Organization reporting structure
I am currently in the process of bringing together two separate IT organizations - Computer & Network Services (Fairfield employees) and Administrative Computing (Ellucian Managed Services) – at Fairfield University. Here at Fairfield, I report to the CFO/VP of Finance.
At my last institution I reported initially to the CFO/VP then they restructured and I reported directly to the President. I’m open to discuss my situation with both, but honestly thus far I prefer reporting to the CFO. However my situation here is unique. My CFO/VP is not technical but respects technology. When technology needs to be discussed, I’m at the table. We also have a committee of the Board of Trustees dedicated to technology, so I have a technology voice there as well. In addition, I report to the person who is holding the bag of money. I get heard about needs and I’m not vying among the other VPs for funding.
I’m a strong leader/manager. I enjoy interaction; I enjoy ‘selling’ our tech needs. But for me, and maybe it’s the great Finance leaders I’ve reported to, I’m empowered to do my job and when I say I need money for (insert project here), I’m heard. If you don’t have that relationship with the VP, I can see it could be a real concern.
I am all about software-sharing – as in use your ticketing software, create a new instance for facilities and allow them to take advantage of your technology. I can’t imagine a scenario where I’d advocate taking support tickets for facilities. Maybe a simple form with an automated notification workflow on the backend parsing requests to each individual area. I see taking on that responsibility as being a slippery slope. Also, we use students on our help desk. Likely something we wouldn’t pursue. I’m interested in hearing feedback, particularly advocating for this.
Chief Information Officer
1073 N. Benson Rd.
Fairfield, CT 06824