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Let me first apologize for sending out 4 emails to you today. Also, thank you for your comments about Lync; I am summarizing my findings and will post it to the listserv.
I have worked at several institutions where I have gone through the process of reorganizing IT. I did the same here at BYU–Idaho, but based on some inefficiency we found and some input from our IT staff I wonder if we are as effective with our employees as we could be. I am thinking that perhaps a more in-depth evaluation on how we are organized may help us: either based on some proven methodology or even by using a consultant.
IT is under a lot of pressure to be as efficient as we can with an ever-growing campus. We serve about 25,000 students each year; we currently have 65 full-time employees and 120 student employees.
Have you had any experience with an in depth evaluation of an IT staffing and Org structure for higher- education institution? Do you have any words of wisdom, literature, or case studies that you can share? Any recommendations for a consultant?