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Hi All,


Let me first apologize for sending out 4 emails to you today. Also, thank you for your comments about Lync; I am summarizing my findings and will post it to the listserv.


I have worked at several institutions where I have gone through the process of reorganizing IT. I did the same here at BYU–Idaho, but based on some inefficiency we found and some input from our IT staff I wonder if we are as effective with our employees as we could be.  I am thinking that perhaps a more in-depth evaluation on how we are organized may help us: either based on some proven methodology or even by using a consultant.


IT is under a lot of pressure to be as efficient as we can with an ever-growing campus.  We serve about 25,000 students each year; we currently have 65 full-time employees and 120 student employees. 


Have you had any experience with an in depth evaluation of an IT staffing and Org structure for higher- education institution?  Do you have any words of wisdom, literature, or case studies that you can share?  Any recommendations for a consultant?






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Spalding - Dell has a higher education practice which seems to be on the right track in that they benchmark your IHE against others of similar size and style using workload data.  I have not had direct experience with them.


Matt Morton


I don't have precise answers for you, Spalding, and every campus is different in the Tolstoy way of leaning towards its own history and traditions, but your query does provide me with an opportunity to say something about where IT organizations are going in a future that includes cloud computing.

If this toe in the water of the discussion is of any help:  <> I offer it in the hope that it spurs on a discussion among CIOs about restructuring their organizations going forward in circumstances potentially quite different than those that surrounded structures in the past. 

And, of course, that discussion should necessarily address head on the utility v. transformative issues of the last decade …

All ears,



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