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IT Service Portfolio
The process we are implementing is very similar and includes almost identical categories. We utilize HelpStar to track our Break/Fix and Service Level work, then maintain a project list for the larger projects that must go through our project definition and prioritization process.
Our Service Catalog is in process and we chose to simplify it for Phase I in response to feedback that people don’t know what services we provide and how to request things.
CIO – Mt. Hood Community College
(503) 491-6928 - Office
(541) 645-0672 - Cell