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I am thinking about creating a series of positions whose primary function will be to “Success Managers” for functional areas. 


For instance, one person will be responsible

·         for understanding the business/functional needs of the Enrollment Management offices and

·         ensuring the staff within Enrollment Management offices are fully aware of currently deployed technologies and are making optimum use of them for their functional needs.

·         Gathering requirement specifications when the business needs are not being adequately addressed by currently deployed solutions.

·         Working with the development team to ensure that a developed or deployed  solution meets the business needs of the organization.


This position probably would not be involved in (coding or programing) but they may be primary on configuration, deployment and training.


In the past, I have used titles such as User Liaison, Business Analyst.  I am wondering what other titles are being used.




DP Harris, Phd—Vice President

LOMA LINDA UNIVERSITY | Information Services

11139 Anderson Street, Loma Linda, California 92350

(909) 558-7600


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At Indiana University, we have a similar team called Community Partnerships, and the staff are IT Strategy Analysts.

Sue B. Workman, Associate Vice President
Indiana University, Office of the VP IT
(812)855-0913 (w)  (812)325-3928 (c)

Hi DP,

At Pepperdine, we have a position that performs that function. Although this individual has an official title of Sr. Lead Application Developer, the position is very much that of a Sr. Lead Business Analyst.


Jonathan See
Chief Information Officer
Pepperdine University

At a previous institution we called these roles Relationship Managers.


(Please excuse typos, sent from my iPad)

Raechelle Clemmons
CIO, Menlo College
Direct: 650-543-3889