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Hi all At this time we are trying to identify a good source to define our KPI but the important think is relate this KPI with our budget and try to benchkmark this KPI with other institutions. Thanks for your help ______________________________________________ Atentamente, Andres Holguin Coral Coordinador de Investigaciones Tecnológicas Dirección de Tecnologías de Información Universidad de Los Andes a-holgui@uniandes.edu.co Tel: +5713324480 Bogotá, Colombia ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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Hi Andres, The EDUCAUSE Core Data Service is a benchmarking service that colleges and universities (mostly U.S., although some international) have been using since 2002. This service provides valuable IT financial, staffing, and service data in an institutionally identifiable database. Institutions use the database to benchmark their IT services against peer institutions. Please check it out at www.educause.edu/coredata. I'd be happy to answer any questions you have. Thanks! Leah Leah Lang Senior IT Metrics and Benchmarking Analyst EDUCAUSE Uncommon Thinking for the Common Good direct: 303.939.0339 | main: 202.872.4200 | fax: 202.872.4318 | educause.edu
Hi Andres, The EDUCAUSE Core Data Service is a benchmarking service that colleges and universities (mostly U.S., although some international) have been using since 2002. This service provides valuable IT financial, staffing, and service data in an institutionally identifiable database. Institutions use the database to benchmark their IT services against peer institutions. Please check it out at www.educause.edu/coredata. I'd be happy to answer any questions you have. Thanks! Leah Leah Lang Senior IT Metrics and Benchmarking Analyst EDUCAUSE Uncommon Thinking for the Common Good direct: 303.939.0339 | main: 202.872.4200 | fax: 202.872.4318 | educause.edu