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Hi, our new CFO is a proponent of the “Lean Services” approach to service improvement. So that I can better understand and support her efforts, I’d appreciate your suggestions about articles, workshops etc. that my CIO colleagues have found useful in this area. Thanks very much for anything you may have to offer.

 

Michael

 

A. Michael Berman, PhD

Vice President for Technology & Communication

California State University Channel Islands

One University Drive, Camarillo, CA 93012

o: +1 805 437 2099 m: +1 818 434 3520

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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I’ve never even heard of it, but it sounds as painful as a diet.

 

Best regards,

 

Patricia Ainsworth

____________________________________
Patricia Ainsworth, CISSP |  CIO/CISO | (: 978.542.6446 |

 

Salem State University, 352 Lafayette St., Salem Massachusetts 01970

 

 

 

I see…. Just pulled these off Wikipedia.   Seems to be a lot out there on a generic search.

 

http://www.ask.com/wiki/Lean_Six_Sigma

http://quanterion.com/Training/QuICKER/SixSigma/QSILeanSixSig.pdf

 

 

Best regards,

 

Patricia Ainsworth

____________________________________
Patricia Ainsworth, CISSP |  CIO/CISO | (: 978.542.6446 |

 

Salem State University, 352 Lafayette St., Salem Massachusetts 01970

 

 

 

Message from jj014747@pomona.edu

Lean IT is one of the several operating philosophies that is discussed at the Pink Elephant Conference each year.  For more information go to www.pinkelephant.com


Julianne Journitz
Director of Client Services
Information Technology Services
Pomona College
24x7 assistance: http://helpdesk.pomona.edu
ITS Website: http://its.pomona.edu
ITS Twitter Updates: http://www.twitter.com/pomonahelp


From: "Berman, Michael" <michael.berman@CSUCI.EDU>
Reply-To: The EDUCAUSE CIO Constituent Group Listserv <CIO@LISTSERV.EDUCAUSE.EDU>
Date: Tue, 31 Jan 2012 12:47:04 -0800
To: "CIO@LISTSERV.EDUCAUSE.EDU" <CIO@LISTSERV.EDUCAUSE.EDU>
Subject: [CIO] Lean Services

Hi, our new CFO is a proponent of the “Lean Services” approach to service improvement. So that I can better understand and support her efforts, I’d appreciate your suggestions about articles, workshops etc. that my CIO colleagues have found useful in this area. Thanks very much for anything you may have to offer.

 

Michael

 

A. Michael Berman, PhD

Vice President for Technology & Communication

California State University Channel Islands

One University Drive, Camarillo, CA 93012

o: +1 805 437 2099 m: +1 818 434 3520

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

------------------------------------------------------------- This message has been scanned by Postini anti-virus software. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

I recently did a paper/presentation with my Director of Development on the Lean principles of process improvement. Here is my ACM Authors page - http://dl.acm.org/author_page.cfm?id=81309496026 It is the paper entitled: Utilizing educational lean to enhance the information technology project intake process. Hope this helps. ---------------------------------------- Kenneth Janz, Ph.D. Associate Vice President for Academic Affairs and CIO Somsen Hall 111i Winona State University Winona, MN 55987 (507) 457-2299 Kjanz@winona.edu From: "Berman, Michael" > Reply-To: The EDUCAUSE CIO Constituent Group Listserv > Date: Tue, 31 Jan 2012 20:47:04 +0000 To: > Subject: [CIO] Lean Services Hi, our new CFO is a proponent of the “Lean Services” approach to service improvement. So that I can better understand and support her efforts, I’d appreciate your suggestions about articles, workshops etc. that my CIO colleagues have found useful in this area. Thanks very much for anything you may have to offer. Michael A. Michael Berman, PhD Vice President for Technology & Communication California State University Channel Islands One University Drive, Camarillo, CA 93012 o: +1 805 437 2099 m: +1 818 434 3520 [CI Formal Logo_1B grad_em signature] ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Lean is a version of Business Process Reengineering. It focuses on improving holistic processes, not just a small process. Additionally, Lean is heavily focused on removing non-valued tasks/steps. For example, Lean BPR would focus on student admissions and would work to improve the entire process from submitting an application, through the entire application vetting process through to admitting the student.  Many traditional BPR projects would look at improving each of the sub-processes, like: determining financial aid; reviewing transcripts, etc. I think a lot of Lean came from what used to be called customer-oriented BPR when I learned this stuff a long time ago….

 

Thanks!

******************************************
Charlie Moran
Sr. Partner

1215 Hamilton Lane, Suite 200
Naperville, IL  60540
Toll-Free (877) 212-6379 (Voice & Fax)
Website: 
www.MoranTechnology.com
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Hi,
Our campus has been strong proponents of this philosophy for several years.  A member of our Board of Trustees was heavily involved with Lean Process during his employment at an auto company.  The Pawley Lean Institute is on our campus:
http://www.oakland.edu/lean/
They also are developing education specific programs:  http://www.oakland.edu/?id=15338&sid=12
You may want to review the history and material here:  http://www.oakland.edu/?id=21228&sid=12

Many of us have had to attend lean training on campus.
If you are familiar with the concepts of Six Sigma or processes like that, this may be an easy transition. 

In its best incarnation, it is a business process reengineering effort.  There are times when it is challenging (like the 18 months I spent on a committee led by a lean expert with a goal of "redesigning the academic software purchasing process").

Good luck...
Theresa

Good afternoon Michael,

 

There are some great introductory resources available (books, webinars, conferences, etc.) from the American Society for Quality on the Lean methodology to product and service improvement you may find of value and/or helpful.  These are on the ASQ site:

 

http://asq.org/learn-about-quality/lean/overview/overview.html

 

http://asq.org/learn-about-quality/lean/overview/agile-vs-lean-tutorial.html

 

Good luck on your quest,

 

Keith

 

Keith R. Chamberlain, MA, MBA

Director, Business Development

EDUCAUSE

4772 Walnut Street, Suite 206

Boulder, CO 80301

kchamberlain@educause.edu

 

303-939-0338  direct

303-440-0461  fax

 

www.educause.edu

Uncommon Thinking for the Common Good

 

 

 

 

 

 

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Theresa Rowe
Sent: Tuesday, January 31, 2012 4:14 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Lean Services

 

Hi,
Our campus has been strong proponents of this philosophy for several years.  A member of our Board of Trustees was heavily involved with Lean Process during his employment at an auto company.  The Pawley Lean Institute is on our campus:
http://www.oakland.edu/lean/
They also are developing education specific programs:  http://www.oakland.edu/?id=15338&sid=12
You may want to review the history and material here:  http://www.oakland.edu/?id=21228&sid=12

Many of us have had to attend lean training on campus.
If you are familiar with the concepts of Six Sigma or processes like that, this may be an easy transition. 

In its best incarnation, it is a business process reengineering effort.  There are times when it is challenging (like the 18 months I spent on a committee led by a lean expert with a goal of "redesigning the academic software purchasing process").

Good luck...
Theresa

There is a pretty good book available through Amazon (I believe) called “Lean Higher Education – Increasing the Value and Performance of University Processes” authored by William K. Balzer.  It was published in 2010 by CRC Press – Taylor & Francis Group.

 

Cheers

Dave

 

 

 

 

David Cresswell, MBA
  Assoc. Director, Strategic Practices

   
IT Services
British Columbia Institute of Technology
3700 Willingdon Avenue, Burnaby, BC, V5G 3H2

Tel: 604.432.8729 · Mobile: 604.341.7420 · Fax: 604.439.6785
Email: Dave_Cresswell@bcit.ca · Web: bcit.ca/its

It's your career. Get it right.


P
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I was going to recommend the same. There are books on Lean Six Sigma. Sent from my iPad
Lean is neither painful nor difficult to implement. I teach various Lean and Six Sigma classes at Morgan. There are now tons of resources including a very accessible (online) course from Element K (free to IEEE Computer Society members).

Wole Akpose, CISSP, CGEIT, D.Eng., Lean Six Sigma
Interim CIO
Mor
gan State University
1700 E. Cold Spring Lane
Baltimore, MD 21251
p. 443.885.1850  / f. 443.885.8211


********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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