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I have received concerns that students are not viewing their Gmail (College’s student email) because they are using their LMS email, where they receive communication from their instructors. This has caused a challenge as students may not be reading important material coming from the Registrar, Financial Aid, Billing, etc. How are other institutions handling this? Has anyone turned off the LMS email, which would require all communication to flow through the College’s supported student email? Has there been any kick back? Any other suggestions?

 

Thanks,

 

 

Patricia Kahn, Ph.D.

Executive Director, Information Technology Services

Brookdale Community College

765 Newman Springs Road

Lincroft, NJ 07738

Phone: (732) 224-2061

Fax: (732) 224-2895

pkahn@brookdalecc.edu

 

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Comments

I agree this can be an issue on set-up.  We've had discussions on this over the years here.  We have two email options in our Moodle implementation.  One email option is integrated with the Gmail implementation on campus, so that email that is sent within the course is received by the email system.  This has turned out to be an important driver for students to read the university email account.  Before this integration, the number of students actually accessing the university email account was declining. 

The second option within Moodle is a "course email."  That option is not integrated with campus email.  Faculty can choose either option.  I'd rather we didn't have the course email, but some faculty really want that option.  At this point all we can hope is that enough faculty use the integrated option to drive the students to read their university email.  We also have a policy that requires students to read their email; that is just their so that not reading the email isn't an excuse for not paying a bill or missing an important deadline.

Theresa

We have Sakai set up to route email to our standard Google Mail accounts.  Sakai also has "announcements" and "messages", however.

We also give faculty the option to email a class or students within a class through our portal. That may remove a disincentive to send email.
Associate Provost for Technology & Information Systems



We are seeing a significant number of traditional undergrads that I refer to as the post email generation. They've moved past email like our students 10-15 years ago moved beyond snail mail. I'm finding that no regulation can change this and I feel we will have to move to multiple delivery channels like Southwest Airlines does, they give me a list of options fo the delivery channel; email, phone, text, .... Getting our vendors and systems to support this will require signifigant effort. Thanks Steven Conway Texas A&M Univ at Galveston Conways@tamug.edu Steven Conway Sent from my phone Theresa Rowe wrote: I agree this can be an issue on set-up. We've had discussions on this over the years here. We have two email options in our Moodle implementation. One email option is integrated with the Gmail implementation on campus, so that email that is sent within the course is received by the email system. This has turned out to be an important driver for students to read the university email account. Before this integration, the number of students actually accessing the university email account was declining. The second option within Moodle is a "course email." That option is not integrated with campus email. Faculty can choose either option. I'd rather we didn't have the course email, but some faculty really want that option. At this point all we can hope is that enough faculty use the integrated option to drive the students to read their university email. We also have a policy that requires students to read their email; that is just their so that not reading the email isn't an excuse for not paying a bill or missing an important deadline. Theresa
Hi Patricia,

Like Rick, we have set up our LMS (Blackboard Learn 9.1) to route email to student's MasonLive (Microsoft Live@edu) accounts.  This is also an option within the myMason portal and extends to emailing participants in an organization.

As an FYI, I learned at the EDUCAUSE MARC conference this week that students prefer to receive email from their instructor, over any other communication tool.  Perhaps ECAR staff can verify?

Best,
Sharon


At 11:02 AM 1/13/2012, Matthews, Rick wrote:
We have Sakai set up to route email to our standard Google Mail accounts.  Sakai also has "announcements" and "messages", however.

We also give faculty the option to email a class or students within a class through our portal. That may remove a disincentive to send email.

--
Rick Matthews
Associate Provost for Technology & Information Systems



Message from luke.fernandez@gmail.com

Keep in mind that some LMSs also allow the end users to specify where internal messages (including LMS email) are routed to: the student can set it up to text them, email them, etc. Luke Fernandez Weber State University http://itintheuniversity.blogspot.com
Message from mike.cunningham@pct.edu

This could be easily solved with e-mail vendors (cloud or local) just adding a "forward as SMS" or "forward as voice message" option and for those that want it they can set that up. From the perspective of the applications they would still send e-mail. Then the e-mail application lets the user decide their preferred method of delivery. And I thought Facebook was looking into something like this. -----Original Message----- From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Steve Conway Sent: Friday, January 13, 2012 11:39 AM To: CIO@LISTSERV.EDUCAUSE.EDU Subject: Re: [CIO] LMS Email We are seeing a significant number of traditional undergrads that I refer to as the post email generation. They've moved past email like our students 10-15 years ago moved beyond snail mail. I'm finding that no regulation can change this and I feel we will have to move to multiple delivery channels like Southwest Airlines does, they give me a list of options fo the delivery channel; email, phone, text, .... Getting our vendors and systems to support this will require signifigant effort. Thanks Steven Conway Texas A&M Univ at Galveston Conways@tamug.edu Steven Conway Sent from my phone Theresa Rowe wrote: I agree this can be an issue on set-up. We've had discussions on this over the years here. We have two email options in our Moodle implementation. One email option is integrated with the Gmail implementation on campus, so that email that is sent within the course is received by the email system. This has turned out to be an important driver for students to read the university email account. Before this integration, the number of students actually accessing the university email account was declining. The second option within Moodle is a "course email." That option is not integrated with campus email. Faculty can choose either option. I'd rather we didn't have the course email, but some faculty really want that option. At this point all we can hope is that enough faculty use the integrated option to drive the students to read their university email. We also have a policy that requires students to read their email; that is just their so that not reading the email isn't an excuse for not paying a bill or missing an important deadline. Theresa
You've expressed an important point.  I think the trend is "choose your preferred communication channel" but our products aren't there yet.  The higher-ed space seems to be stuck with the old "I'm in charge and I'll tell you how I want to communicate with you" while the marked has moved to "You are the client and customer; tell me which communication channel you prefer, for which type of communications."
Theresa

Local survey results and a couple of student research projects indicated a clear preference for email for routine communications and non-critical notifications.

 

We stopped providing email to students two years ago, and have gone to students providing us with their email of choice (they have to have one).  SMS for emergencies is the next step in our evolution.

 

Ian McLeod, CCP, I.S.P., ITCP

Director, IT Services

Camosun College

3100 Foul Bay Road

Victoria, BC   V8P 5J2

Tel: 250-370-3293

Fax: 250-370-3968

Email: mcleodi@camosun.bc.ca        

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Sharon P. Pitt
Sent: Friday, January 13, 2012 9:14 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] LMS Email

 

Hi Patricia,

Like Rick, we have set up our LMS (Blackboard Learn 9.1) to route email to student's MasonLive (Microsoft Live@edu) accounts.  This is also an option within the myMason portal and extends to emailing participants in an organization.

As an FYI, I learned at the EDUCAUSE MARC conference this week that students prefer to receive email from their instructor, over any other communication tool.  Perhaps ECAR staff can verify?

Best,
Sharon


At 11:02 AM 1/13/2012, Matthews, Rick wrote:

We have Sakai set up to route email to our standard Google Mail accounts.  Sakai also has "announcements" and "messages", however.

We also give faculty the option to email a class or students within a class through our portal. That may remove a disincentive to send email.

--
Rick Matthews
Associate Provost for Technology & Information Systems



Message from mike.cunningham@pct.edu

Ian, a question for you. What do you do if a student does not give you an e-mail address? Do you deny them acceptance when they apply? Do you terminate them if they drop a previously registered email address and it starts bouncing? When you say “they have to have one” is that really the case?  

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Ian McLeod
Sent: Friday, January 13, 2012 1:31 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] LMS Email

 

Local survey results and a couple of student research projects indicated a clear preference for email for routine communications and non-critical notifications.

 

We stopped providing email to students two years ago, and have gone to students providing us with their email of choice (they have to have one).  SMS for emergencies is the next step in our evolution.

 

Ian McLeod, CCP, I.S.P., ITCP

Director, IT Services

Camosun College

3100 Foul Bay Road

Victoria, BC   V8P 5J2

Tel: 250-370-3293

Fax: 250-370-3968

Email: mcleodi@camosun.bc.ca        

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Sharon P. Pitt
Sent: Friday, January 13, 2012 9:14 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] LMS Email

 

Hi Patricia,

Like Rick, we have set up our LMS (Blackboard Learn 9.1) to route email to student's MasonLive (Microsoft Live@edu) accounts.  This is also an option within the myMason portal and extends to emailing participants in an organization.

As an FYI, I learned at the EDUCAUSE MARC conference this week that students prefer to receive email from their instructor, over any other communication tool.  Perhaps ECAR staff can verify?

Best,
Sharon


At 11:02 AM 1/13/2012, Matthews, Rick wrote:

We have Sakai set up to route email to our standard Google Mail accounts.  Sakai also has "announcements" and "messages", however.

We also give faculty the option to email a class or students within a class through our portal. That may remove a disincentive to send email.

--
Rick Matthews
Associate Provost for Technology & Information Systems



We do make that part of their registration process. If they don’t have one we point them to the many free services and ask them to get one, then give it to us.

 

I don’t recall the last time someone didn’t have one already, frankly.

 

If a mail account starts to bounce we will contact the student by other methods to get it updated.

 

Ian McLeod, CCP, I.S.P., ITCP

Director, IT Services

Camosun College

3100 Foul Bay Road

Victoria, BC   V8P 5J2

Tel: 250-370-3293

Fax: 250-370-3968

Email: mcleodi@camosun.bc.ca        

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Mike Cunningham
Sent: Friday, January 13, 2012 10:37 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] LMS Email

 

Ian, a question for you. What do you do if a student does not give you an e-mail address? Do you deny them acceptance when they apply? Do you terminate them if they drop a previously registered email address and it starts bouncing? When you say “they have to have one” is that really the case?  

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Ian McLeod
Sent: Friday, January 13, 2012 1:31 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] LMS Email

 

Local survey results and a couple of student research projects indicated a clear preference for email for routine communications and non-critical notifications.

 

We stopped providing email to students two years ago, and have gone to students providing us with their email of choice (they have to have one).  SMS for emergencies is the next step in our evolution.

 

Ian McLeod, CCP, I.S.P., ITCP

Director, IT Services

Camosun College

3100 Foul Bay Road

Victoria, BC   V8P 5J2

Tel: 250-370-3293

Fax: 250-370-3968

Email: mcleodi@camosun.bc.ca        

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Sharon P. Pitt
Sent: Friday, January 13, 2012 9:14 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] LMS Email

 

Hi Patricia,

Like Rick, we have set up our LMS (Blackboard Learn 9.1) to route email to student's MasonLive (Microsoft Live@edu) accounts.  This is also an option within the myMason portal and extends to emailing participants in an organization.

As an FYI, I learned at the EDUCAUSE MARC conference this week that students prefer to receive email from their instructor, over any other communication tool.  Perhaps ECAR staff can verify?

Best,
Sharon


At 11:02 AM 1/13/2012, Matthews, Rick wrote:

We have Sakai set up to route email to our standard Google Mail accounts.  Sakai also has "announcements" and "messages", however.

We also give faculty the option to email a class or students within a class through our portal. That may remove a disincentive to send email.

--
Rick Matthews
Associate Provost for Technology & Information Systems



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