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Good morning Everyone!

 

This week we successfully transitioned the Concord University phone system to the ShoreTel VOIP solution.  The campus seems delighted with it so far.  Something our project had not anticipated is the interest into the music selection for Music on Hold (MOH).

 

I’d like to hear how other campuses have addressed this in recent years and would especially appreciate information on the following:

 

With music preferences being so subjective, how did you/your campus community decide what type of music to use?

 

What vendors have you partnered with to ensure licensing/copyright compliance and how satisfied are you with their service?

 

Do you use your MOH as a marketing tool, perhaps devoting the first few seconds of MOH for “announcement type” content?

 

Any other information you care to share?

 

Thanks in advance!

 

Chuck

 

Chuck Elliott, MS, MPA

Chief Technology Officer

Concord University

Rahall Technology Center 255

(304) 384-5334 Office

(404) 229-3077 Cell

(304) 384-7998 Fax

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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Comments

Good morning, Chuck,
 
We actually use our own music department for the Music on Hold.  We have a great Jazz band and I believe we have used our guitar and stringed groups as well.
 
Most people don't complain if we are showcasing our own students :)
 
We also do market college events and all of this is done through our Public Relations department.  IT just loads the file.
 
Please let me know if you have any questions and I'll track down the answers for you.
 
 
Dave


 
 
David Hoyt
Chief Information Systems Officer
 
  Collin College     
  Collin Higher  Education Center
  3452 Spur 399
  McKinney, TX  75069
 
P - 972.599.3133   F - 972.599.3131
>>> On 10/12/2012 at 9:11 AM, in message <08E0D508EA04AA4E9516C6AAC9FD19ECBCA49A@EXCHANGE.mycu.local>, Chuck Elliott <celliott@CONCORD.EDU> wrote:

Good morning Everyone!

 

This week we successfully transitioned the Concord University phone system to the ShoreTel VOIP solution.  The campus seems delighted with it so far.  Something our project had not anticipated is the interest into the music selection for Music on Hold (MOH).

 

I'd like to hear how other campuses have addressed this in recent years and would especially appreciate information on the following:

 

With music preferences being so subjective, how did you/your campus community decide what type of music to use?

 

What vendors have you partnered with to ensure licensing/copyright compliance and how satisfied are you with their service?

 

Do you use your MOH as a marketing tool, perhaps devoting the first few seconds of MOH for "announcement type" content?

 

Any other information you care to share?

 

Thanks in advance!

 

Chuck

 

Chuck Elliott, MS, MPA

Chief Technology Officer

Concord University

Rahall Technology Center 255

(304) 384-5334 Office

(404) 229-3077 Cell

(304) 384-7998 Fax

 

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

We do not use music, we have marketing messages that have quick blurbs about our key programs, research etc.  The Marketing department records them and they are very professional.  They also get to decide what area they are highlighting…. J

 

Cindy Bixler
University Chief Information Officer 

Phone 386.226.7959





 

We currently have a mix of music and marketing messages.

Jake

Jake Holmquist
Director of Information Technology Services

Riverdale, NY 10471
Phone: 718-862-7449
Fax: 718-862-8024



We don't do music; we do a commercial that talks about the campus, the programs, etc.

Theresa
We have the campus radio station playing. 

- David

On Oct 12, 2012, at 11:15 AM, Theresa Rowe wrote:


Funny…we made that same discovery!  ;-)  We have music from our student performance groups playing.  I believe our University Communications office made the decision.  We only play music…no announcements.

 

Debi

 

 

Debra Allison

Vice President for Information Technology and CIO

Miami University

Oxford, OH  45056

 

NOTE: Miami University’s domain name is changing to www. MiamiOH.edu; my email address has changed to allisodh@MiamiOH.edu  

 

Follow us on Facebook at Information Technology Services at Miami University

allisodh@MiamiOH.edu

513.529.8338

 

"To the inquisitive minds go the interesting slices of life."  Paul Daugherty, Cincinnati Enquirer sports columnist, in the Spring 2011 Miamian.

 

 

 

Good morning, Chuck!

 

We use recordings from performances of our own music students and faculty. The trick was to overlay music with information about who is performing and what piece is being performed, but it was obviously received very well by our community.

 

Hope this helps!

 

Elena  

 

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