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Rob, I've stepped into a role similar to where you are. Our IT organization is good at the utility computing, but has a reputation for not really working with the faculty/staff very well. I've been focusing on a few things (based on a report we had done by an outside consultant before I got here). 1- Enhancing our educational technology (and support for it). 2- Creating a formal governance process so everyone feels the have a voice and are involved in the IT decision making process. 3- Develop a customer service focus. As Gene said, much of the utility portions can be done by anyone, but an organization with a customer service focus and a willingness to work with faculty and staff to help them be successful can't really be outsourced. 4- Documenting systems of record for all our data types and integrating systems where needed. This is a pretty big one, as we have many unconnected systems with conflicting data. 5- Focus our limited investments on things that provide a competitive or comparative advantage. Everything else needs to get done as inexpensively as possible. The last one speaks to what Gene said about things you stop doing. And to your question of what the conversation looks like if resources are unconstrained, I don't think that changes. No matter how much your institutional leadership says resources will be unconstrained, when you come back for the third million dollar check, things will be constrained. It is, in my opinion, unwise to begin planning without acknowledging and incorporating the reality of your resource constraints. One other thought regarding "technologically rich" environment (and Megan touched on this as well). You should get some clarity from the institution on exactly what areas that includes. In my case, one original draft of our plan said IT should strive to be an "early adopter." When I started listing all the different places we could be early adopter (office automation, network design, system utilization, green energy, pedagogical support, etc), we realized we had to pick something and focus on that. For us that's going to be pedagogical support. Good luck as you move forward. It's an exciting transition to work on. /kyle --- Kyle Johnson : Dean of Information Services Chaminade University of Honolulu : http://www.chaminade.edu 808.739.8552 (w) : email@example.com ---------------------------------------------------------------------------- Cylons. Why debugging matters. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.