We are in the process of integrating a number of services to our ID Works ID card and Blackboard Transact system. We currently have dining services, bookstore, specialty printing services, (and as an art school are integrating retail sales this month in our "Shops" - metal, wood. Ceramics, glass, sculpture, etc.). Additionally we aded veining machines last month in conjunction with our vending company. At some point we would ad keyless entry.
I am looking for descriptions of how other schools manage a one card operation – single office, multiple offices? IT wants to get out of the content side of managing these operations and I need some examples of how other schools manage and what services they offer to the "client". We have technical aspects all tested and operating and now it is time to hone the way clients interact with a department or service that assists them in taking care of problems or explains/markets the services.
Thomas H. Carnwath | Vice President | Technology and Information Services
The University of the Arts | 320 South Broad Street | Philadelphia, PA 19102 | Tel: 215-717-6440
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