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Password resets (AD) and Mobile Devices
At our small and lightly-staffed main office, we have a problem with our Active Directory password reset policy and staff using mobile devices (particularly more than one). Security policy requires an AD password reset every 30 days. Staff (usually) remember (with reminders) to take care of that on their desktop computers. But on their iphones/blackberries/ipads, where they also have to enter the new password both for wifi settings and for their email accounts, they almost never remember. Or they remember on one device and not the others. So the device tries to connect and tries to connect, using the old password, and they are then locked out for too many attempts. They call our (extremely small--one person) tech support to help, and wasted time and hurt feelings ensue. Does anyone have a clever solution for this? Or suggestions? Thanks! Joe -- Joseph Ugoretz, PhD Associate Dean and CIO Teaching, Learning and Technology Macaulay Honors College The City University of New York 35 West 67th St. New York, New York 10023 TEL 212-729-2920 FAX 212-580-8130 macaulay.cuny.edu ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.