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We are considering outsourcing our Help Desk for students (covering our LMS, MS Office, password resets, student e-mail, electronic library, etc.), especially as we do more online courses.  For those of you who have considered or successfully executed a similar undertaking, are there any key insights you would suggest that we keep in mind or put into the contract?


Thanks much.  Greg.


Greg Kozak

VP, Information Technology

Lake Forest Graduate School of Management · 1905 W. Field Court · Lake Forest, IL 60045

847.574.5194 (direct) · 847.707.0712 (cell) ·  847.234.5005 (main)


Lake Forest Graduate School of Management





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