Events for all Levels and InterestsStay
Jump Start Your Career GrowthStay
Get on the Higher Ed IT MapStay
Uncommon Thinking for the Common Good™Stay
Points to consider when outsourcing student support
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
We are considering outsourcing our Help Desk for students (covering our LMS, MS Office, password resets, student e-mail, electronic library, etc.), especially as we do more online courses. For those of you who have considered or successfully executed a similar undertaking, are there any key insights you would suggest that we keep in mind or put into the contract?
Thanks much. Greg.
VP, Information Technology
Lake Forest Graduate School of Management · 1905 W. Field Court · Lake Forest, IL 60045
847.574.5194 (direct) · 847.707.0712 (cell) · 847.234.5005 (main)
Lake Forest Graduate School of Management
BROAD THINKERS | STRONG LEADERS