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Requesting Info on CRM (i.e. RFP, Solution Chosen, etc.)
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
LCC is considering pursing the purchase an implementation of a CRM system. If your institution has implemented a CRM solution in the past 2 – 3 years, would you be willing to share your RFP document with us? We have already compiled a good list of requirements for our CRM, but it would be very helpful to look at what other institutions found important to include as well.
Also, if you selected / implemented a CRM system in the past 2 – 3 years, if you don’t mind, please let me know which solution you went with, and if possible, please provide a brief explanation of why you chose that vendor.
Thank you so much, in advance, as this information will greatly assist LCC (and likely others on this list) in our pursuit of a CRM system that will best suite our needs!
Randall S. Jobski, PMP
Director - Enterprise Systems
Lansing Community College
ITIL v3 Foundational Certified