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We have received increasing requests for substantial server environments – Vmware, server space – for personal research and/or university projects (not standard classroom projects, web space, etc.). A few questions:

 

-          Are you receiving requests like this?

-          Are the requests increasing?

-          Do you budget for this in IT?

-          Do you have a relationship with a 3rd-party (e.g., Rackspace) and point the requestors in that direction?

-          If you provide, do you chargeback?

-          If you point to 3rd party, does the department pay?

 

Thank you for any information.

 

 

 

Paige Francis, CIO

Fairfield University

 

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Comments

Hi Paige:

Yes, we too had an increase of requests. We ultimately adjusted our services to include a virtual server SLA with associated costs.

We outline service levels, disk space, configurations, support levels, billing, protected information considerations and cost.

This detailed information can be found at http://www.uts.sc.edu/sla/virtualserver.shtml

 

Jeff Farnham

Deputy CIO and Associate VP for Information Technology

University of South Carolina

1244 Blossom Street

Columbia SC 29208

 

 

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