Main Nav

Message from mike.cunningham@pct.edu

Penn College creates the account when the application is entered – even if they did not pay the application fee yet. If they do not matriculate we will eventually delete the account, if they do matriculate it becomes a lifetime account. (on Office 365)

 

AttachmentSize
image001.gif2.66 KB
image002.jpg866 bytes
image003.jpg830 bytes
image004.jpg1.17 KB

Comments

Hi,

We create email accounts at the point of admission.  We find that recruited students have an email account, and we actively recruit to that account.  Once admitted, our official "new admit" communications for things like orientation, housing, and financial aid, are delivered to their official university account.  If we do not get responses, we continue to communicate to their personal email account.  We also call, text, or do whatever it takes to connect.  We use Banner Communications Management to manage communications campaigns.

Theresa


Dennis,

 

We are a two year technical college in South Carolina.  We have a pretty good applicant to registered student transition.  We are generating a Piedmont Technical College Email Account (MS Live.EDU) the minute they become a prospect by filling out the request for information.  This has created a management nightmare for us and has reaped very little benefits.  We have over 40K accounts with only ~1200 of them having ever been accessed over the past couple of years.   As a result, in addition to the PTC student account, we are sending communications to personal email if available and via snail mail. 

 

Although we are discussing not providing email accounts to students at all,  we will begin issuing email accounts at registration.

 

Tim

 

 

Timothy A. Pierson 

Associate VP, Information Technology and CIO

Piedmont Technical College

Lex Walters Campus

620 N. Emerald Rd. | P.O. Box 1467

Greenwood, SC 29648

Pierson.t@ptc.edu

Phone:  864.941.8437

Mobie:  864.992.6741

CISSP, CCNA:Security, MCSE: Security

 

"It is not the critic who counts; the credit belongs to the man who is actually in the arena. Who strives valiantly; who errs and comes short time and time again; and who, if he fails, at least fails while daring greatly. His place shall never be with those cold and timid souls who know neither victory nor defeat." - Theodore Roosevelt

 

 

 

 

Hi Dennis,

  Interestingly, we have long offered applicants an institutional email account (Gmail), however, we have found that offering the account at such an early stage can be problematic.  For instance, some departments started sending official email to the institutional email account versus the personal account.  The applicant is not checking the institutional account, and normally will not start checking until they have registered.  Of course, many then enter a forwarding email address and rarely log into the Gmail account.  The departments that are eager to send information to the institutional account for an applicant are then disappointed that the student did not read the email.

  So, to avoid confusion and the mounting unused email accounts, we are starting to assess the idea of creating an institutional email account at a later point in the cycle.  Then again, there was the discussion thread last month regarding whether or not we should even be in the business of managing student email…

 

Best regards,

Kev

 

Kevin Palmer

CIO – Columbia College

 

Dennis,
 
We have a similar issue with Gmail accounts for our students.  We average around 27,000 to 28,000 students in the Fall and Spring and we currently have about 150,000 accounts created.  I have no idea how many are used, but I'd venture to say it is under 30%.
 
We create the account when the student is fully admitted.  We are a Banner and Luminis institution and have a trigger set up when that event occurs to send an account creation request to Luminis and to Gmail. 
 
We don't recruit students other than through billboards, and in-theater advertising.  We do use their personal email address until they have a College address and then move the majority of their correspondence to the College email address. 
 
Dave

 
David Hoyt
Chief Information Systems Officer
 
  Collin College     
  Collin Higher  Education Center
  3452 Spur 399
  McKinney, TX  75069
 
P - 972.599.3133   F - 972.599.3131
>>> On 8/2/2013 at 7:50 AM, in message <41DA702CA6E6EA49B00876A3D52093E3018DA81E@EXCHANGE2.nccc-admin.niagaracc.suny.edu>, Dennis Michaels <dmichaels@NIAGARACC.SUNY.EDU> wrote:

Niagara County Community College rolled out student G-Mail to all registered students two years ago.  Recently it has been requested to expand the scope of the initial project to include all accepted students with the hopes of bettering the accepted to registered ratio.  Scope creep is knocking on IT's door once again and the Director of Admissions is requesting offering applicants college provided email accounts.

 

Niagara County Community College is a typical 2 year school that has a low applicant to registration conversion rate and because of this most accounts will never be accessed.  I feel that the added IT support cost  associated with expanding the scope would outweigh any benefit received but I need help making my argument to the Director of Admissions.  If you could answer the questions below I would greatly appreciate the help!   

 

At what point does your institution create student email accounts?

 

What other technology does your institution utilize to aid in recruitment of students?  (Text messaging, calling services, etc.)

 

Does your institution use the student's personal email address during recruitment?  If so, are there tools or services that your institution uses, such as Constant Contact?

 


Thank you for taking the time to respond.

 

Dennis Michaels

Chief Information Officer

Niagara County Community College

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Close
Close


Annual Conference
September 29–October 2
Register Now!

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.

Close

Digital Badges
Member recognition effort
Earn yours >

Career Center


Leadership and Management Programs

EDUCAUSE Institute
Project Management

 

 

Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.

 

Close
EDUCAUSE organizes its efforts around three IT Focus Areas

 

 

Join These Programs If Your Focus Is

Close

Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.
 

 

Close

2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations


Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.