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Hi all, Firstly, I would like to thank all those that replied to my inquiry on Project Planning Systems. The information was most helpful. Recently, one of my managers brought me a brochure of a company named NOREX (www.norex.net). In there own words: “The NORCON library contains working documents written and voluntarily contributed by member companies of the NOREX IT Networking consortium... NOREX continually updates and replenishes the library of NORCONS...” My questions: 1. Have you heard of and/or have experience with this group? If so, do you find the information worth the price? 2. Are there any other similar groups out there? 3. Should Educause develop such a knowledge base for it’s members? God bless, Sam Young Chief Information Officer Point Loma Nazarene University Individualization ~ Achiever ~ Learner ~ Belief ~ Activator ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Comments

Sam,

I can add only a couple points to David Stack's reply.  We paid for a NOREX membership for a few years.  As David notes, their focus is primarily on the corporate world.  Shortly after we first joined, NOREX facilitated our selling a great deal of aging network infrastructure equipment that we otherwise might simply have junked - we didn't get rich, but we did bring some money back into the institution.  This transaction alone more than repaid the cost of our membership.  That said, we did not find many of their offerings were useful to us over the next couple of years.  The NOREX staff were very responsive, but the NORCONs were not germane to our needs.  Eventually we chose not to renew. 

Cordially,
David
_____________________________________________________________________
David W. Sisk    Associate Director for Administration, Information Technology Services
Macalester College    /    1600 Grand Avenue    /     Saint Paul, Minnesota  55105-1899
http://www.macalester.edu/~sisk/                Voice (651) 696-6745,  FAX (651) 696-6778


Message from jj014747@pomona.edu

I think this question below is key, Sam. "Should Educause develop such a knowledge base for its members?" I have searched the Educause archives multiple times to try and find conversations and resources that I am sure have passed the hallowed halls of listservs in the past and, sometimes I am rewarded, but more often I am frustrated either by the lack of information (I must be unique in my needs) or the age of the material. Am I missing a better tool offered by Educause for finding answers? I am willing to acknowledge that I am not omniscient. :-D ________________________________________ Julianne Journitz Director of Client Services Information Technology Services Pomona College 24x7 assistance: htt p://helpdesk.pomona.edu ITS Website: http://its.pomona.edu ITS on Facebook: http://www.facebook.com/ITS.PomonaCollege ITS Twitter Updates: http://www.twitter.com/pomonahelp

We recently signed up for a NOREX membership.  They are geared much more for the business world, but we have found some value, especially concerning mobile technologies such as:  how to manage devices, should devices be owned by the company/university or stipends be given and users buy what works for them where we support the backend virtual side and users self-support their devices.  There have been a lot of good conversations and information sharing. 

 

That said I think we could accomplish the same thing within Educause and it would be higher-ed focused.

 

-Chip-

Chip Eckardt
CIO
University of Wisconsin-Eau Claire
105 Garfield Ave.
Eau Claire, WI 54701
Phone: (715) 836-2381 Fax (715) 836-6001
eckardpp@uwec.edu

 

 

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of David Sisk
Sent: Friday, October 07, 2011 11:34 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Subscription based IT knowledge base

 

Sam,

I can add only a couple points to David Stack's reply.  We paid for a NOREX membership for a few years.  As David notes, their focus is primarily on the corporate world.  Shortly after we first joined, NOREX facilitated our selling a great deal of aging network infrastructure equipment that we otherwise might simply have junked - we didn't get rich, but we did bring some money back into the institution.  This transaction alone more than repaid the cost of our membership.  That said, we did not find many of their offerings were useful to us over the next couple of years.  The NOREX staff were very responsive, but the NORCONs were not germane to our needs.  Eventually we chose not to renew. 

Cordially,
David
_____________________________________________________________________
David W. Sisk    Associate Director for Administration, Information Technology Services
Macalester College    /    1600 Grand Avenue    /     Saint Paul, Minnesota  55105-1899
http://www.macalester.edu/~sisk/                Voice (651) 696-6745,  FAX (651) 696-6778

Has anyone had experience with www.rightanswers.com ?

 

Jerry

 

 

Jerome F. Waldron, CIO

Salisbury University

Salisbury, MD  21801

410-546-6933

freshmantech.blogspot.com

 

"Those who turn good (organizations) into great (organizations) are
motivated by a deep creative urge and an inner compulsion for sheer
unadulterated excellence for its own sake."

-- Jim Collins, author of "Good to Great"

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Eckardt, Chip
Sent: Friday, October 07, 2011 1:27 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Subscription based IT knowledge base

 

We recently signed up for a NOREX membership.  They are geared much more for the business world, but we have found some value, especially concerning mobile technologies such as:  how to manage devices, should devices be owned by the company/university or stipends be given and users buy what works for them where we support the backend virtual side and users self-support their devices.  There have been a lot of good conversations and information sharing. 

 

That said I think we could accomplish the same thing within Educause and it would be higher-ed focused.

 

-Chip-

Chip Eckardt
CIO
University of Wisconsin-Eau Claire
105 Garfield Ave.
Eau Claire, WI 54701
Phone: (715) 836-2381 Fax (715) 836-6001
eckardpp@uwec.edu

 

 

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of David Sisk
Sent: Friday, October 07, 2011 11:34 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Subscription based IT knowledge base

 

Sam,

I can add only a couple points to David Stack's reply.  We paid for a NOREX membership for a few years.  As David notes, their focus is primarily on the corporate world.  Shortly after we first joined, NOREX facilitated our selling a great deal of aging network infrastructure equipment that we otherwise might simply have junked - we didn't get rich, but we did bring some money back into the institution.  This transaction alone more than repaid the cost of our membership.  That said, we did not find many of their offerings were useful to us over the next couple of years.  The NOREX staff were very responsive, but the NORCONs were not germane to our needs.  Eventually we chose not to renew. 

Cordially,
David
_____________________________________________________________________
David W. Sisk    Associate Director for Administration, Information Technology Services
Macalester College    /    1600 Grand Avenue    /     Saint Paul, Minnesota  55105-1899
http://www.macalester.edu/~sisk/                Voice (651) 696-6745,  FAX (651) 696-6778

Message from jj014747@pomona.edu

Yes.  Pomona College uses RightAnswers for our self-service desk and soon,  our internal analyst knowledge base.  We've had some good utilization of it by our constituencies considering the fact that I think it has been under-marketed until this year.  
We use both their "canned" solutions as well as our self-authored solutions and documentation.


Julianne Journitz
Director of Client Services
Information Technology Services
Pomona College
24x7 assistance: http://helpdesk.pomona.edu
ITS Website: http://its.pomona.edu
ITS Twitter Updates: http://www.twitter.com/pomonahelp


From: Jerome Waldron <JFWALDRON@SALISBURY.EDU>
Reply-To: The EDUCAUSE CIO Constituent Group Listserv <CIO@LISTSERV.EDUCAUSE.EDU>
Date: Fri, 7 Oct 2011 11:00:29 -0700
To: "CIO@LISTSERV.EDUCAUSE.EDU" <CIO@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [CIO] Subscription based IT knowledge base

Has anyone had experience with www.rightanswers.com ?

 

Jerry

 

 

Jerome F. Waldron, CIO

Salisbury University

Salisbury, MD  21801

410-546-6933

freshmantech.blogspot.com

 

"Those who turn good (organizations) into great (organizations) are
motivated by a deep creative urge and an inner compulsion for sheer
unadulterated excellence for its own sake."

-- Jim Collins, author of "Good to Great"

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Eckardt, Chip
Sent: Friday, October 07, 2011 1:27 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Subscription based IT knowledge base

 

We recently signed up for a NOREX membership.  They are geared much more for the business world, but we have found some value, especially concerning mobile technologies such as:  how to manage devices, should devices be owned by the company/university or stipends be given and users buy what works for them where we support the backend virtual side and users self-support their devices.  There have been a lot of good conversations and information sharing. 

 

That said I think we could accomplish the same thing within Educause and it would be higher-ed focused.

 

-Chip-

Chip Eckardt
CIO
University of Wisconsin-Eau Claire
105 Garfield Ave.
Eau Claire, WI 54701
Phone: (715) 836-2381 Fax (715) 836-6001
eckardpp@uwec.edu

 

 

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of David Sisk
Sent: Friday, October 07, 2011 11:34 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Subscription based IT knowledge base

 

Sam,

I can add only a couple points to David Stack's reply.  We paid for a NOREX membership for a few years.  As David notes, their focus is primarily on the corporate world.  Shortly after we first joined, NOREX facilitated our selling a great deal of aging network infrastructure equipment that we otherwise might simply have junked - we didn't get rich, but we did bring some money back into the institution.  This transaction alone more than repaid the cost of our membership.  That said, we did not find many of their offerings were useful to us over the next couple of years.  The NOREX staff were very responsive, but the NORCONs were not germane to our needs.  Eventually we chose not to renew. 

Cordially,
David
_____________________________________________________________________
David W. Sisk    Associate Director for Administration, Information Technology Services
Macalester College    /    1600 Grand Avenue    /     Saint Paul, Minnesota  55105-1899
http://www.macalester.edu/~sisk/                Voice (651) 696-6745,  FAX (651) 696-6778

Check out the Kauli project for Knowledge Management, http://kb.iu.edu/data/azgk.html.  This will not only allow us to share the knowledge base code, but also share content that will be built on the fly to appear to be local.  There is a larger project in incubation for Kuali IT Support as well, info at http://kuali.org/kms.  There is much to be gained by sharing.  We think that at least 60% of our 15,000 article KB could be utilized by other higher-ed institutions. Just like we are leveraging software development and services amongst our institutions, we can also leverage support.

 

The CIO list began a discussion about leveraging support a few weeks ago, and since then we have developed a constituency group just to discuss this, www.educause.edu/cg/leveragesupport.  There is a constituency group meeting at EDUCAUSE on Thurs, Oct. 20, from 5-5:50pm in Room 203B.  Come and join the conversation, as knowledge management is a key discussion point.

 

I’m happy to talk w anyone who is interested in joining the Kuali project or further leveraging support services, sbworkma@iu.edu.

 

Sue

 

Sue B. Workman, Associate Vice President

Office Vice President and CIO, Indiana University

(812) 855-0913 (IU Bloomington)      (317)278-9099 (IUPUI)      (812)325-3928 (Cell)

http://uits.iu.edu/

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Julie Journitz
Sent: Friday, October 07, 2011 2:07 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Subscription based IT knowledge base

 

Yes.  Pomona College uses RightAnswers for our self-service desk and soon,  our internal analyst knowledge base.  We've had some good utilization of it by our constituencies considering the fact that I think it has been under-marketed until this year.  

We use both their "canned" solutions as well as our self-authored solutions and documentation.

 

 

Julianne Journitz

Director of Client Services

Information Technology Services

Pomona College

24x7 assistance: http://helpdesk.pomona.edu

ITS Website: http://its.pomona.edu

ITS Twitter Updates: http://www.twitter.com/pomonahelp

 

 

From: Jerome Waldron <JFWALDRON@SALISBURY.EDU>
Reply-To: The EDUCAUSE CIO Constituent Group Listserv <CIO@LISTSERV.EDUCAUSE.EDU>
Date: Fri, 7 Oct 2011 11:00:29 -0700
To: "CIO@LISTSERV.EDUCAUSE.EDU" <CIO@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [CIO] Subscription based IT knowledge base

 

Has anyone had experience with www.rightanswers.com ?

 

Jerry

 

 

Jerome F. Waldron, CIO

Salisbury University

Salisbury, MD  21801

410-546-6933

freshmantech.blogspot.com

 

"Those who turn good (organizations) into great (organizations) are
motivated by a deep creative urge and an inner compulsion for sheer
unadulterated excellence for its own sake."

-- Jim Collins, author of "Good to Great"

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Eckardt, Chip
Sent: Friday, October 07, 2011 1:27 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Subscription based IT knowledge base

 

We recently signed up for a NOREX membership.  They are geared much more for the business world, but we have found some value, especially concerning mobile technologies such as:  how to manage devices, should devices be owned by the company/university or stipends be given and users buy what works for them where we support the backend virtual side and users self-support their devices.  There have been a lot of good conversations and information sharing. 

 

That said I think we could accomplish the same thing within Educause and it would be higher-ed focused.

 

-Chip-

Chip Eckardt
CIO
University of Wisconsin-Eau Claire
105 Garfield Ave.
Eau Claire, WI 54701
Phone: (715) 836-2381 Fax (715) 836-6001
eckardpp@uwec.edu

 

 

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of David Sisk
Sent: Friday, October 07, 2011 11:34 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Subscription based IT knowledge base

 

Sam,

I can add only a couple points to David Stack's reply.  We paid for a NOREX membership for a few years.  As David notes, their focus is primarily on the corporate world.  Shortly after we first joined, NOREX facilitated our selling a great deal of aging network infrastructure equipment that we otherwise might simply have junked - we didn't get rich, but we did bring some money back into the institution.  This transaction alone more than repaid the cost of our membership.  That said, we did not find many of their offerings were useful to us over the next couple of years.  The NOREX staff were very responsive, but the NORCONs were not germane to our needs.  Eventually we chose not to renew. 

Cordially,
David
_____________________________________________________________________
David W. Sisk    Associate Director for Administration, Information Technology Services
Macalester College    /    1600 Grand Avenue    /     Saint Paul, Minnesota  55105-1899
http://www.macalester.edu/~sisk/                Voice (651) 696-6745,  FAX (651) 696-6778

I was going to suggest again that we build a distributed and vetted IT KB using Piazza.com, Kuali's Knowledge Management project sounds fantastic.  Thanks Sue for making us aware of it and the new constituent's group. See you in Philly.
--- Ed

Ed Garay            
Assistant Director for Academic Computing
Director, UIC Instructional Technology Lab
University of Illinois at Chicago

ITL Blog: www.accc.uic.edu/itl/blog


** Ubiquitous Learning :: teaching and learning (while on the go) anytime, anywhere...

{{ Sent from a mourning iPad }}

On Oct 8, 2011, at 8:21 AM, "Workman, Sue B" <sbworkma@IU.EDU> wrote:

Check out the Kauli project for Knowledge Management, http://kb.iu.edu/data/azgk.html.  This will not only allow us to share the knowledge base code, but also share content that will be built on the fly to appear to be local.  There is a larger project in incubation for Kuali IT Support as well, info at http://kuali.org/kms.  There is much to be gained by sharing.  We think that at least 60% of our 15,000 article KB could be utilized by other higher-ed institutions. Just like we are leveraging software development and services amongst our institutions, we can also leverage support.

 

The CIO list began a discussion about leveraging support a few weeks ago, and since then we have developed a constituency group just to discuss this, www.educause.edu/cg/leveragesupport.  There is a constituency group meeting at EDUCAUSE on Thurs, Oct. 20, from 5-5:50pm in Room 203B.  Come and join the conversation, as knowledge management is a key discussion point.

 

I’m happy to talk w anyone who is interested in joining the Kuali project or further leveraging support services, sbworkma@iu.edu.

 

Sue

 

Sue B. Workman, Associate Vice President

Office Vice President and CIO, Indiana University

<image001.jpg>

(812) 855-0913 (IU Bloomington)      (317)278-9099 (IUPUI)      (812)325-3928 (Cell)

http://uits.iu.edu/

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Julie Journitz
Sent: Friday, October 07, 2011 2:07 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Subscription based IT knowledge base

 

Yes.  Pomona College uses RightAnswers for our self-service desk and soon,  our internal analyst knowledge base.  We've had some good utilization of it by our constituencies considering the fact that I think it has been under-marketed until this year.  

We use both their "canned" solutions as well as our self-authored solutions and documentation.

 

 

Julianne Journitz

Director of Client Services

Information Technology Services

Pomona College

24x7 assistance: http://helpdesk.pomona.edu

ITS Website: http://its.pomona.edu

ITS Twitter Updates: http://www.twitter.com/pomonahelp

 

 

From: Jerome Waldron <JFWALDRON@SALISBURY.EDU>
Reply-To: The EDUCAUSE CIO Constituent Group Listserv <CIO@LISTSERV.EDUCAUSE.EDU>
Date: Fri, 7 Oct 2011 11:00:29 -0700
To: "CIO@LISTSERV.EDUCAUSE.EDU" <CIO@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [CIO] Subscription based IT knowledge base

 

Has anyone had experience with www.rightanswers.com ?

 

Jerry

 

 

Jerome F. Waldron, CIO

Salisbury University

Salisbury, MD  21801

410-546-6933

freshmantech.blogspot.com

 

"Those who turn good (organizations) into great (organizations) are
motivated by a deep creative urge and an inner compulsion for sheer
unadulterated excellence for its own sake."

-- Jim Collins, author of "Good to Great"

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of Eckardt, Chip
Sent: Friday, October 07, 2011 1:27 PM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Subscription based IT knowledge base

 

We recently signed up for a NOREX membership.  They are geared much more for the business world, but we have found some value, especially concerning mobile technologies such as:  how to manage devices, should devices be owned by the company/university or stipends be given and users buy what works for them where we support the backend virtual side and users self-support their devices.  There have been a lot of good conversations and information sharing. 

 

That said I think we could accomplish the same thing within Educause and it would be higher-ed focused.

 

-Chip-

Chip Eckardt
CIO
University of Wisconsin-Eau Claire
105 Garfield Ave.
Eau Claire, WI 54701
Phone: (715) 836-2381 Fax (715) 836-6001
eckardpp@uwec.edu

 

 

 

 

From: The EDUCAUSE CIO Constituent Group Listserv [mailto:CIO@LISTSERV.EDUCAUSE.EDU] On Behalf Of David Sisk
Sent: Friday, October 07, 2011 11:34 AM
To: CIO@LISTSERV.EDUCAUSE.EDU
Subject: Re: [CIO] Subscription based IT knowledge base

 

Sam,

I can add only a couple points to David Stack's reply.  We paid for a NOREX membership for a few years.  As David notes, their focus is primarily on the corporate world.  Shortly after we first joined, NOREX facilitated our selling a great deal of aging network infrastructure equipment that we otherwise might simply have junked - we didn't get rich, but we did bring some money back into the institution.  This transaction alone more than repaid the cost of our membership.  That said, we did not find many of their offerings were useful to us over the next couple of years.  The NOREX staff were very responsive, but the NORCONs were not germane to our needs.  Eventually we chose not to renew. 

Cordially,
David
_____________________________________________________________________
David W. Sisk    Associate Director for Administration, Information Technology Services
Macalester College    /    1600 Grand Avenue    /     Saint Paul, Minnesota  55105-1899
http://www.macalester.edu/~sisk/                Voice (651) 696-6745,  FAX (651) 696-6778

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