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Supplementing Help Desk Operations with third party for evenings/weekends
We are looking to supplement our current Technology Help Desk Operations with a third party (e.g Perceptis) for late evenings and weekend support. Would appreciate hearing from anyone who has gone down this path and that can offer a recommendation on a company. When I contacted Perceptis I learned that they do not offer just evening/weekend support.
Director of Technology Services
Gander Hall, Room 215