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Message from ellisj@mail.strose.edu

This is related to the “Technology for Incoming Freshman” thread.

 

Do you give a formal presentation to new students and/or their parents during orientation? We have always done so and we cover device registration for NAC, recommended computers & software, antivirus and malware protection, registering contact information for our emergency communication system, our AUP, user account information, e-mail, Blackboard, Banner Self-Service and of course Copyright compliance (aka “the evils of illegal music & movie file downloading”) information. We also have a question and answer period. Our problem is that our time slot has been reduced from one hour to 45 minutes and now the orientation planning group wants to reduce it further, down to a half hour. Their rationale is that the students will figure things out themselves once they move on campus six to eight weeks after orientation.

 

We do have a large ITS presence during move-in weekend to help students get on the network and resolve any log in issues.

 

So, do you give a formal presentation to new students and/or their parents during orientation? If so,

 

… how is it structured?

 

… is it for parents and students?

 

… what do you cover?

 

… who in your department does it?

 

… any other suggestions?

 

If you do not give a formal presentation to new students during orientation, what alternatives should be considered?

 

Thanks.

 

-          John

 

John R. Ellis

Executive Director Information Technology Services

The College of Saint Rose

432 Western Avenue

Albany, New York 12203

518-454-5166

ellisj@strose.edu

www.strose.edu

ITS.strose.edu

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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Answers below: 

 
Carmen A. Rahm
Asst. VP for Info. Technology
Central Washington University
400 East University Way
Ellensburg, WA  98926
Direct Phone:          (509) 963-2925
Mobile Phone:         (360) 271-2992
ITS Office Phone:   (509) 963-2333
ITS Homepage:       www.cwu.edu/~its
GO GREEN! This email uses 100% recycled electrons.
No electrons were harmed while composing this message.
>>> "ELLIS, JOHN" <ELLISJ@MAIL.STROSE.EDU> 2/22/2012 8:54 AM >>>

This is related to the "Technology for Incoming Freshman" thread.

 

Do you give a formal presentation to new students and/or their parents during orientation? We have always done so and we cover device registration for NAC, recommended computers & software, antivirus and malware protection, registering contact information for our emergency communication system, our AUP, user account information, e-mail, Blackboard, Banner Self-Service and of course Copyright compliance (aka "the evils of illegal music & movie file downloading") information. We also have a question and answer period. Our problem is that our time slot has been reduced from one hour to 45 minutes and now the orientation planning group wants to reduce it further, down to a half hour. Their rationale is that the students will figure things out themselves once they move on campus six to eight weeks after orientation.

 

We do have a large ITS presence during move-in weekend to help students get on the network and resolve any log in issues.  We also have a large presence at move-in weekend.  We have a pamphlet on each pillow giving them general IT information, how to connect to the network and wireless, etc.   Our log-in steps them through AV checks, etc. ... and we make them all take a quiz related to P2P, appropriate tech usage, etc.   before they are granted access.  It's very successful.   We also move our ITS HELPDESK to a location right in the middle of our Student Union Building for the entire move-in weekend, to assist with any other issues.   This has been a HUGE improvement from having them seek out the HelpDesk in its normal location.   

 

So, do you give a formal presentation to new students and/or their parents during orientation? If so,  We used to do a formal presentation, but at our Orientation there are multiple "sessions" occurring concurrently, and the ITS one was not well attended because 1) I think all the students and their parents felt they knew all they needed to know about technology ... afterall, monkeys can do our jobs! :-) and 2) there were sessions running concurrently that they were more interested in ... like HOW TO GET THE MOST FINANCIAL AID!     We now  participate in other ways, which seems to be better (see below)

 

. how is it structured?  While the students are registering, all parents go into a large auditorium for a Q&A session.  There are several of us on the stage answering questions about key services on campus (Dining, IT, Police Services, Housing, Bookstore, Career Services, etc.)   IT always gets a lot of questions.  It's interactive and we give prizes to "Stump the Experts" if they ask a legitimate question we can't answer.   We get great feedback from the parents about this session!    We also have a booth set up where my HelpDesk staff are there to handout information, answer questions, etc.  

 

. is it for parents and students?  Q&A Session is for PARENTS

 

. what do you cover?  Any IT question is open game at this session ... and I think we've had about every question I can imagine from "What's the best way to prevent the theft of my daughter's laptop" to "Do you filter porn in the Residence Halls, and if NO ... Why not?"    Do you recommend a Mac or PC?  Do you recommend a Laptop or Desktop?  Is there wireless on campus and in the Residence Halls?  I've heard about students being fined for stealing music .... is that true?  etc. etc. etc. etc.   It's also nice that we're all there at the same time because quite often the questions cross boundaries ... with regards to Emergency Notification Systems (Police Service and IT can jointly answer), etc.  

 

. who in your department does it?   At this Q&A session,  we have the BIG GUNS there :-)   I normally attend, along with the Chief of Police, Director of the Bookstore, Dining Director, etc. etc.   If I'm not there, I have my Manager of Customer & Training Services fill in.     Our orientations are 2 days long.  We do this Q&A twice on the second day.  Each session is 1.5 hours long.   It's a time commitment, but well worth it.  The reason I do it is because 1) I like to interact with the parents, and 2) I have the broadest knowledge of everything in the department from our Residential Services, to our ERP system, to our networking/wireless, to email, to mobile services, to classroom/labs, etc.   Whoever attends needs to be able to answer questions for the full-spectrum. 

 

. any other suggestions?   At the booth ... I don't allow my employees to be passive!!! They need to be out there engaging the students and parents as they walk through the area (with dozens of other booths).   "Step right up! Learn about technology at CWU!  Learn how to protect your computers and get access to our wireless! .... etc. etc."   In short, we make fools of ourselves sometimes, and it's well received!   We often have a give-away to attract them to the booth, and frequently get an iPod-Touch or something to raffle off (we draw the winner on the 1st day of school). 

 

NOTE:  I've attached a copy of what are booth looks like (from a few years ago).   The old Mac is filled with either ITS Pens that we get each year and give to students.   The 3-sided pen has the ITS Website Address on one side, the HelpDesk phone number on another, and a  catchy logo on the 3rd.   It helps draw them to our booth, and they have our contact info right in their hands.   Now we have it a bit more "techie" with flatpanels showing videos of our  Mobile Apps, etc.   

 

If you do not give a formal presentation to new students during orientation, what alternatives should be considered?

 

Thanks.

 

-          John

 

John R. Ellis

Executive Director Information Technology Services

The College of Saint Rose

432 Western Avenue

Albany, New York 12203

518-454-5166

ellisj@strose.edu

www.strose.edu

ITS.strose.edu

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

We do a 2-stage approach for our traditional age students -- one presentation set for summer orientation and one for move-in weekend.  The idea being, some things they need to know ahead of being on campus and another set of things are important right before they start classes.  They won't retain much from summer orientation -- so we just tell them about what is available but don't go into how to do things.  The format has gone through many iterations over the years and comes from great partnerships with our orientation group.  


Summer Orientation

- 30 minutes with students

-- powerpoint with screen shots, no live demo

-- use clickers to engage and get data throughout (computer platform, communication method, silly questions too)

-- cover account activation, responsible use, brief tour of portal (login, forgot password, webmail, online reg, CMS)

-- idea is to tell them go to portal and explore

-- tell them about file space, labs, wireless, printing, where to get help, anti-virus


- 30 minutes with parents

-- open Q&A, one slide PPT, top parent question topic areas, very casual format

-- we can talk about topics on slide if questions are few


Move-in Weekend

- 30 minutes for live overview

-- we use our IT student workers to drive and show a "live drive" of our network folders, email, CMS, online registration, spam filter and review anti-virus, responsible use and file sharing, and where to get help


- 30 minutes hands-on in labs

-- we have a set of 4 tasks to do: find their class list online and fill out a weekly schedule, send an email to their orientation leader, go into the CMS and find their first year experience site, create a word file and save it in their network folder

-- for those who zip through those we have 7 more things they can try: setup their smart phone using online KB article, update emergency and missing person contact info online, check their financial aid award, see what their bill is, look at their core curriculum checklist online, find their books on the bookstore site, read the daily email newsletter for the campus

-- Scott




Scott Krajewski             
Director, IT Services           
Augsburg College    
http://www.augsburg.edu/it/
The Link: IT Newsletter
http://augnet.augsburg.edu/thelink



>>> On 2/22/2012 at 10:54 AM, "ELLIS, JOHN" <ELLISJ@MAIL.STROSE.EDU> wrote:

This is related to the “Technology for Incoming Freshman” thread.

 

Do you give a formal presentation to new students and/or their parents during orientation? We have always done so and we cover device registration for NAC, recommended computers & software, antivirus and malware protection, registering contact information for our emergency communication system, our AUP, user account information, e-mail, Blackboard, Banner Self-Service and of course Copyright compliance (aka “the evils of illegal music & movie file downloading”) information. We also have a question and answer period. Our problem is that our time slot has been reduced from one hour to 45 minutes and now the orientation planning group wants to reduce it further, down to a half hour. Their rationale is that the students will figure things out themselves once they move on campus six to eight weeks after orientation.

 

We do have a large ITS presence during move-in weekend to help students get on the network and resolve any log in issues.

 

So, do you give a formal presentation to new students and/or their parents during orientation? If so,

 

… how is it structured?

 

… is it for parents and students?

 

… what do you cover?

 

… who in your department does it?

 

… any other suggestions?

 

If you do not give a formal presentation to new students during orientation, what alternatives should be considered?

 

Thanks.

 

-          John

 

John R. Ellis

Executive Director Information Technology Services

The College of Saint Rose

432 Western Avenue

Albany, New York 12203

518-454-5166

ellisj@strose.edu

www.strose.edu

ITS.strose.edu

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

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