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Topic #2 - Supporting the Trends toward IT Consumerization and Bring-Your-Own-Device
Issue #2: Supporting the Trends toward IT Consumerization and Bring-Your-Own Device
"While the technology landscape has never been more personal or easy to use, it is simultaneously increasingly complex to manage and support. Faculty, staff, and students no longer need the IT organization as an intermediary in their adoption and application of the most commonly used technologies. They arrive with mature personal computing environments that they have self-configured to meet their specific needs, preferences, and styles of work and recreation. Any college or university that maintains hard-and-fast rules about which devices and communication tools must (or may not) be used risks being irrelevant. Yet the institution's data and intellectual property must be safeguarded, no matter where it is stored, transmitted, or accessed. Even the most strategic and flexible IT organization may, at times, need to be reactive. Institutions need to learn to adapt to and leverage personal computing environments, not proscribe them."
We've talked about this trend in the context of a couple of the other issues on the Top 10 list. Now that the fall semester has started, have we noticed any differences in our support trends? It seems our campus issues are with the variety of operating systems and browsers and the never-compatible-when-you-need-it Java. The support problems haven't been device-centric, but more about personal preferences with browsers.
In terms of safeguarding data and intellectual property, what are you doing beyond policy?
Chief Information Officer
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