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Colleagues,

 

I am wondering if any of you have worked on outsourcing not only the development of your web presence but also the off-campus hosting of the web environment. I’ve been tasked with looking at the pros and cons of such a solution as the overall management of the web (internal and external) resides in IT. If you have outsourced development/hosting, I would appreciate knowing how you feel it is working and if there were any unforeseen disadvantages/advantages to the outsourcing.

 

Thank you for your consideration! As a relatively new CIO, I look to this listserv often for guidance and expertise!

 

 

Debbi Bumpous

Chief Information Technology Officer

Northern State University

1200 S. Jay Street

Aberdeen, SD 57401

Office: Tech Center 156

Phone: 605.626.3394

 

Confidentiality Notice: This e-mail message, including any attachments, is  for the sole use of the intended recipient(s) and may contain confidential  and privileged information. Any unauthorized review, use, disclosure, or  distribution is prohibited. If you are not the intended recipient, please  contact the sender by reply e-mail and destroy all copies of the original  message.

 

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Comments

We have not looked. 

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-----Original message-----
From: "Bumpous, Debbi" <Debbi.Bumpous@northern.edu>
To:
"CIO@LISTSERV.EDUCAUSE.EDU" <CIO@LISTSERV.EDUCAUSE.EDU>
Sent:
Mon, Sep 26, 2011 14:44:13 GMT+00:00
Subject:
[CIO] Web presence - development and hosting

Colleagues,

 

I am wondering if any of you have worked on outsourcing not only the development of your web presence but also the off-campus hosting of the web environment. I’ve been tasked with looking at the pros and cons of such a solution as the overall management of the web (internal and external) resides in IT. If you have outsourced development/hosting, I would appreciate knowing how you feel it is working and if there were any unforeseen disadvantages/advantages to the outsourcing.

 

Thank you for your consideration! As a relatively new CIO, I look to this listserv often for guidance and expertise!

 

 

Debbi Bumpous

Chief Information Technology Officer

Northern State University

1200 S. Jay Street

Aberdeen, SD 57401

Office: Tech Center 156

Phone: 605.626.3394

 

Confidentiality Notice: This e-mail message, including any attachments, is  for the sole use of the intended recipient(s) and may contain confidential  and privileged information. Any unauthorized review, use, disclosure, or  distribution is prohibited. If you are not the intended recipient, please  contact the sender by reply e-mail and destroy all copies of the original  message.

 

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.

Message from greg.mcculloch@sic.edu

Debbi,

 

We outsource our web presence at Southeastern Illinois College. We are a small rural community college with limited IT resources. However, I am not sure my reason for outsourcing has that much to do with it. We really cannot provide the same level of up-time as a web host where that is their core business. In a localized disaster scenario, it also provides more possibilities to communicate via your website. Typically, your website is also the launch point for many other web services (online classes, web registration, etc.). When the main website is down, the perception is all of these other services are down which is rarely the case.

 

I feel less comfortable outsourcing where they are responsible for protecting student and employee information. For a breach, even if they are responsible, the institution will bear the brunt of damaged reputation and likely still a good portion of cost.  

 

From my experience, for your main website hosting, well worth consideration and cost effective.

 

Greg

 

We outsourced our web hosting services two years ago and recently switched to a new provider as part of the complete overhaul of our web presence. Our primary reason for doing so was to assure access in a way that we could not guarantee. The host provides the hardware and maintenance/upgrades, installs security and manages software. As we began to develop our site in Drupal, we chose to look for hosting services that could manage the platform as well as provide us with expertise we did not have on site. Costs are somewhat higher, but the security of having 24X7X365 monitoring, development and response to problems far outweighed the increase.

 

 

Thomas H. Carnwath

Vice President

Technology and Information Services

Hamilton Hall

320 South Broad Street

Philadelphia, PA 19102

 

Tel: 215-717-6440

 

 

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