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Hello colleagues,

We're about to redesign and relaunch our public facing website, and we're discussing everything, including where we host and how we fund it.  The team charged with design and development belongs to our External Relations organization, not IT. 

Currently, our IT organization hosts our website internally. Transitioning to a hosted solution would add real dollars to somebody's costs; we're trying to decide who that burden should fall upon, and how best to transition from an assumed-cost model to an explicit one.
 
I'd like to hear from anyone whose website is hosted externally about how funding and support responsibility is assigned for your site. That is, who pays for website hosting - IT? Marketing/External Relations? IT with chargeback? Someone else? 

Any insight you'd care to share would be gratefully accepted!

Thanks,

Bob

--
Robert Goffeney
Director, IT Strategy & Operations
University of Michigan-Dearborn
4901 Evergreen Road, 1140B SBCW
Dearborn, MI 48128-1491
313-593-5113
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

Comments

Bob,

We transitioned to the model you described.  Institutional Advancement controls the University website with many colleges and departments as content providers. CMS is the latest WordPress version, it is clouded on Amazon Web Services and we have a local support firm that provided technical expertise.  The entire cost for this is $15,000 annually  the budget dollars are in the central IT budget. This has worked very well for us.  Our site is: westliberty.edu  take a look.


Bob,

We went with that model about a year ago here at Georgia Southern. Our site was migrated to WordPress and moved to a cloud -based infrastructure service.  Funding for that service remained with central IT, but I was able to reallocate web developer and system admin for web server(s) onto other projects and systems. And so I was happy to pay for the service to realize strategic outcomes in other areas.   We also realized some valuable COOP capabilities by having our web presence in a robust cloud infrastructure off campus.



Steven C Burrell
Vice President for Information Technology and Chief Information Officer
Georgia Southern University
1770 Southern Drive * Statesboro, GA * 30458
Office: (912) 478-1294
Google Voice: (912) 225-9747


To my mind, "who pays?" is really a decision about "who should decide?"  Is it better to spend university money on website hosting, or on some other (possibly non-IT) activity?  If the decision will benefit IT (they save the internal expense of servers and can re-purpose the sysadmins to other activities) then probably IT should make the decision to outsource the hosting.  Or maybe Marketing should pay, because they will decide between features provided by internal IT vs features from the hosting companies.

Another aspect of "who pays?" is the motivation supplied.  You could decide to undercharge (or not charge) departments for web sites to encourage them to use a preferred method.  Or you could charge them to discourage wasting resources.

In the end, assign the cost to the organization who will make the best decision for the university in terms of benefit/cost.

Bob

Robert Goldstein
Director
Office of Information Technology
Pitzer College
1050 N Mills Ave.
Claremont CA 91711


From: Robert Goffeney <rgoffene@UMICH.EDU>
Reply-To: EDUCAUSE Listserv <CIO@LISTSERV.EDUCAUSE.EDU>
Date: Thursday, November 7, 2013 9:01 AM
To: EDUCAUSE Listserv <CIO@LISTSERV.EDUCAUSE.EDU>
Subject: [CIO] Website funding and support model

Hello colleagues,

We're about to redesign and relaunch our public facing website, and we're discussing everything, including where we host and how we fund it.  The team charged with design and development belongs to our External Relations organization, not IT. 

Currently, our IT organization hosts our website internally. Transitioning to a hosted solution would add real dollars to somebody's costs; we're trying to decide who that burden should fall upon, and how best to transition from an assumed-cost model to an explicit one.
 
I'd like to hear from anyone whose website is hosted externally about how funding and support responsibility is assigned for your site. That is, who pays for website hosting - IT? Marketing/External Relations? IT with chargeback? Someone else? 

Any insight you'd care to share would be gratefully accepted!

Thanks,

Bob

--
Robert Goffeney
Director, IT Strategy & Operations
University of Michigan-Dearborn
4901 Evergreen Road, 1140B SBCW
Dearborn, MI 48128-1491
313-593-5113
********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.

At Penn College to host onsite or host offsite would be an IT decision and IT funded. We budget and manage all cloud services, even those specific to one department. Hobsons is used by Admissions but the IT budget pays the license fee. ScholarX is used by Financial Aid but IT pays the license fee. PeopleAdmin, RaisersEdge, SmartThinking, e2campus, all IT managed, budgeted and paid for. 

 

Mike Cunningham

VP of Information Technology Services/CIO

Pennsylvania College of Technology

 

 

 

We are in the process of this. I came in to the project having already been started, but I’ll tell you what I know.

 

Marketing has ‘owned’-ish the project, IT was looped in to help co-manage in the summer/fall. As for content/design, all Marketing. The platform itself was chosen by Marketing (Terminal 4) and not an IT choice. However, the project is funded by dollars provided to Marketing.

 

Our website platform is hosted – Marketing pays for it, although I can see IT eventually getting that cost.

The design cost is being paid for by one-time Marketing funds.

Ongoing support will be collaborative between IT/Marketing.

 

In my opinion everything (OK not everything but a lot) is moving mobile/web/online. I’d go ahead and bring it into the ITS fold just to comprehensively manage the systems and be able to report on them. It’s all coming from the same big pot of money.

 

 

Paige Francis, CIO

Fairfield University

 

Follow me: Twitter | Linked In

Fairfield University Technology News: http://fairfieldutech.tumblr.com

 

CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged info rmation and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.

 

 

Bob:

At Trinity University we have the website, ITS and digital communications under the same VP.  We are rolling out a totally new website (externally facing) later today.  Built on Drupal and hosted by Acquia.  The budget is in the digital communications group. The saving in the hosting is that we can avoid hiring technical support for the drupal cms as Acquia provides the support for upgrades and repairs. Acquia is more expensive than generic hosting but generic hosting does not support the cms. Drupal is more than a cms, really it is a platform.





Chuck White

Charles B. White, Ph.D.
V.P. Information Resources, Communications and Marketing
Professor, Psychology
Trinity University

210-488-2312 (cell)
210-999-7345 (office)



At UArts we moved to this model two years ago as we were revamping our entire website. The site is hosted at Acquia, is built on a Drupal platform, and costs associated with hosting and development are supported through the IT budget. Our Communications department is charged with maintaining content and technical development and management of the hosting relationship is IT responsibility. We have a working group, comprised of representatives for IT and Communications that manages the overall decisions about the site. Tom Thomas H. Carnwath | Vice President | Technology and Information Services The University of the Arts | 320 South Broad Street | Philadelphia, PA 19102 | Tel: 215-717-6440 [cid:B66484E5-9531-426E-86CE-EEA6ED24118C] Need Assistance? Call Oops (215-717-6677) to get answers. OTIS will never ask for your personal information or password in an email. Never share this information with anyone. This message and any attachment may contain confidential or privileged information and is intended for the intended individual named as addressee. If you are not the intended recipient of this message, please notify the sender immediately by return email and delete this message and all attachments from your system. Any unauthorized disclosure, use, distribution, or reproduction of this message or any attachments is prohibited and may be deemed unlawful. Please consider the environment before printing this email. From: Robert Goffeney > Reply-To: The EDUCAUSE CIO Constituent Group Listserv > Date: Thursday, November 7, 2013 12:01 PM To: "CIO@LISTSERV.EDUCAUSE.EDU" > Subject: [CIO] Website funding and support model Hello colleagues, We're about to redesign and relaunch our public facing website, and we're discussing everything, including where we host and how we fund it. The team charged with design and development belongs to our External Relations organization, not IT. Currently, our IT organization hosts our website internally. Transitioning to a hosted solution would add real dollars to somebody's costs; we're trying to decide who that burden should fall upon, and how best to transition from an assumed-cost model to an explicit one. I'd like to hear from anyone whose website is hosted externally about how funding and support responsibility is assigned for your site. That is, who pays for website hosting - IT? Marketing/External Relations? IT with chargeback? Someone else? Any insight you'd care to share would be gratefully accepted! Thanks, Bob -- Robert Goffeney Director, IT Strategy & Operations University of Michigan-Dearborn 4901 Evergreen Road, 1140B SBCW Dearborn, MI 48128-1491 313-593-5113 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
We are rebuilding out university web site and hosting configuration. It will be very similar to the framework that Tom Carnwath described. Thank you. Ty Brennan Thomas (Ty) Brennan AVP for Technology / CIO Salve Regina University Newport, RI 02840 401-341-3232 brennant@salve.edu

We host with Rackspace and “attempt” to keep all IT costs in a central budget so I pay for it.  We do not have a chargeback model.  This year after budgets were created, it was decided that we needed a test environment for developing our new web site.  So, guess who’s paying for it? … however, I do keep track of all non-budgeted expense variances so I can defend my spending level should I go over budget at year-end.

 

Thank you,

 

Michelle Dunn

CIO

Trine University

One University Avenue

Angola, IN 46703

260-665-4421

 For more information:  www.trine.edu

CONFIDENTIALITY NOTICE: This e-mail communication may contain confidential and/or privileged information. If you are not the intended recipient you are hereby notified that disclosing, retaining, copying, distributing or taking any action in reliance on the contents of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by reply email and delete the original message and any attachments.

 

 

 

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